Mike Beck | Page 17

Mike and all the guys at Toyota Naperville truly understand what the best customer experience is. I felt like they had my back while doing business and I could count on them to do right by me. I wo understand what the best customer experience is. I felt like they had my back while doing business and I could count on them to do right by me. I would strongly recommend these guys to anyone. More

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Mike Beck was very nice and wasn’t pushy at all! Enjoyed buying a car from him! The process was long but he did his best to make sure it was worth it. The professionalism is quite on point. Enjoyed buying a car from him! The process was long but he did his best to make sure it was worth it. The professionalism is quite on point. More

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Staff very helpful keeping me updated on this vehicle. Appreciated time, consideration and service everyone gave me. Feel like it's my win the Lottery Day? Appreciated time, consideration and service everyone gave me. Feel like it's my win the Lottery Day? More

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It was the first time to deal with this dealership. Mike and Karl were very professional and care. Thank you very much Toyota of Naperville. Mike and Karl were very professional and care. Thank you very much Toyota of Naperville. More

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Second vehicle I have purchased from the dealership in the last 12 months and the process was smooth for both. Highly recommend. the last 12 months and the process was smooth for both. Highly recommend. More

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David has been very nice to deal with. I never felt pressured during the buying process. Many of hanks to David. I never felt pressured during the buying process. Many of hanks to David. More

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Mike was a pleasure to deal with. The entire process from start to finish was awesome The entire process from start to finish was awesome More

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Mike was great to work with. Never pushy and extremely helpful. Zach the manager was also a pleasure to talk with. Thank you both! Never pushy and extremely helpful. Zach the manager was also a pleasure to talk with. Thank you both! More

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He was really nice and was very helpful during the entire process. He explained everything about the car very clearly. process. He explained everything about the car very clearly. More

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Why does it take so long to close a deal? I feel like I step back in time 30 years anytime I go into a car dealership. We completed as much as possible in advance of me coming into the deal I feel like I step back in time 30 years anytime I go into a car dealership. We completed as much as possible in advance of me coming into the dealership, essentially, the deal was done. Even so, it took nearly 2 hours to complete paperwork. Actually, the paperwork part took about 15 minutes - it was the sitting around and upselling that wasted so much time. Zach went above and beyond after a small early glitch - truly appreciated his diligence in getting the upfront legwork done. Karl in finance was attentive to the time everything was taking and the technology for the signatures was great. Mike did the best he could but, all in all, the dealership experience left a lot to be desired. More

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