Mike Andrade

My dashboard notifications lit up with a notification that “service vehicle rear brake monitor needs service”. I set up an appointment for 9:30am when I arrived I explained to the service representative that “service vehicle rear brake monitor needs service”. I set up an appointment for 9:30am when I arrived I explained to the service representative (Mr.Andrade) that there is also grinding/whining noise that is coming from my truck and that the noise gets louder with the rpms going up. I still am not sure to this day if it’s a 4wd issue or a transmission issue as it was not diagnosed and still making the noise. I told the representative that I didnt need the truck today and I would be back tomorrow. Mr. Andrade said ok tomorrow works great. I inquired about a loaner and was told if the service was longer than a 7 days then I would be offered one but this wont take long. The representative informed me that transmission service is a few weeks out as the master tech has recently left the company that week. The representative said they will test drive it to make sure it’s safe to drive and let me know. I can come back pick it up and bring it back in a couple weeks if it’s safe to drive. I said awesome and went on my way. My assumption was my appointment was at 9:30am so this would happen at 9:30am. Well 48hrs later service had not begun on my truck so I called in to figure out what was going on as I needed my truck for the weekend. Hours go by and I finally get a phone call back and at this point I'm pretty upset. I saw in the link provided by email that service had just begun on my truck after my phone call to Mr.Andrade and subsequent voice message. Again my appointment for for 9:30am 48hrs prior. The representative called me back hours later and said the tech working could not diagnose my issue because of the noise from my oversized tires was masking other sounds. The tires on the truck are factory tires from my purchases of the truck at Nucar Chevy… why sell a vehicle if the tires are going to prevent diagnosis for a tech? I voiced to the representative that I need my truck back by end of day as I was charged over $200.00 to be told my rear brakes had no pad life. Why would my dashboard notification say I needed to service my vehicle for a faulty rear brakes monitor when the pads were just low? I am mechanically inclined and figured since I have the Platinum warranty it should be covered as the women on the phone stated when I called to make the original appointment. Why does my transmission not have a dipstick? If I’m having transmission issues I should be able to check the fluid from the engine compartment as a consumer. Instead I need a lift or a creeper to crawl on my back and check it from underneath? That is a poor design. Anyways I didn’t voice my frustration about these questions. I just went and picked up my truck. Upon walking in to get my keys the same representative greeted me with anger and frustration stating “I need a few minutes, I’ve had a bad day” with an angry pitch and condescending tone. I sat there dumbfounded with a smile staring back at Mr.Andrade. He then snapped at me “what do you need?”. I said, “I need the keys to my truck” in a stern voice. Mr.Andrade was unprofessional and wasted my time. My daughter is in the NICU and I did not need his attitude when this was all on Nucar, their techs, and their reps. Mr.Andrade needs to realize we all have bad days, we don't take it out on customers. I have voiced my opinion to everyone and anyone going to purchase a vehicle to stay away from Nucar in every capacity. Nucar doesn't not care about its customers, we are just a number. I will never ever do business with Nucar again and I will do everything in my power to inform people about their dealerships practices on wasting consumers time. More

by jciccone36 Verified Customer Verified Customer

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I think that they provided great service. I was very happy with the info they provided.. I was very happy with the info they provided.. More

by billd2 Verified Customer Verified Customer

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Great service Reps and Technicians my vehicle has always been serviced in a timely manner without any issues. been serviced in a timely manner without any issues. More

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Too much reliance on a poorly constructed app for service. The people there didn’t answer our calls or get back to us. service. The people there didn’t answer our calls or get back to us. More

by JeffW Verified Customer Verified Customer

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Great sales and financial team, Josh was very knowledgeable about the Equinox EV and explained everything to us. knowledgeable about the Equinox EV and explained everything to us. More

by E4MHKR'$~ Candy Apple Red Verified Customer Verified Customer

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Mike Andrade, the service rep was awesome. I will come back just because of him. I will come back just because of him. More

by KGREENLAND Verified Customer Verified Customer

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Service advisor was great but my vehicle is now making noises after an oil change, vehicle inspection and a tire rotation. I’m waiting to hear back about bringing it back in and haven’t heard back yet. noises after an oil change, vehicle inspection and a tire rotation. I’m waiting to hear back about bringing it back in and haven’t heard back yet. More

by Earoche78 Verified Customer Verified Customer

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Had no issues with the service provider, he displayed good communication skills & was honest in my opinion, Much appreciated. Terrell Henry owner & operator at TSH Building Services LLC HIC Lic good communication skills & was honest in my opinion, Much appreciated. Terrell Henry owner & operator at TSH Building Services LLC HIC Licensed MA#211525 registered & insured Please find me on Google, instagram & Facebook TSH Building Services LLC More

by TSHBUILDINGSERVICESLLC Verified Customer Verified Customer

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Michael was very helpful in my obtaining a new inspection sticker & a second key fob. He got me in and out of service quickly and efficiently. I highly recommend Michael in the Service Department of Chevy Nu sticker & a second key fob. He got me in and out of service quickly and efficiently. I highly recommend Michael in the Service Department of Chevy NuCar. More

by E4MHKR'$~ Candy Apple Red Verified Customer Verified Customer

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The visit was a very good experience. We were greeted upon entering and handed over to an associate Josh who knew everything you ever wanted to know about EV vehicles. We gave him a list We were greeted upon entering and handed over to an associate Josh who knew everything you ever wanted to know about EV vehicles. We gave him a list of criteria and he with the assist of his manager Pet and team found us a vehicle that we not only purchased, but were able to drive it off the lot that same day. More

by E4MHKR'$~ Candy Apple Red Verified Customer Verified Customer

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