Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
View All Employees
Michelle Jackson
Michelle Jackson at BMW of Owings Mills

Michelle Jackson

Service Manager

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

Contact Me
4.8
87 Reviews
4.8

87 Reviews

Write a Review

87 Reviews of Michelle Jackson

August 09, 2025

Dealership Rating
Employee Rating

Mark along with every facet of the service team are courteous and very professional. Keep up the excellent work! More

by CLEVELAND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

Report | Print
Aug 10, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Mark and our service team at BMW of Owings Mills. Your appreciation motivates us to keep delivering excellent service. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 09, 2025

Dealership Rating
Employee Rating

Ive been a customer at this dealership for 20 years and have always received excellent customer from the entire staff. Mark is an outstanding services provider. I highly recommend this dealership to everyo More

by jbyrdbyrdlady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

Report | Print
Aug 10, 2025

BMW of Owings Mills responded

Thank you for your kind words! We truly appreciate your loyalty over the past 20 years and are thrilled to hear about your positive experiences at BMW of Owings Mills. It's fantastic to know that Mark has provided you with outstanding service. Your recommendation means a lot to us. We look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

August 08, 2025

Dealership Rating
Employee Rating

Great service and customer service. Would recommend that others have their vehicle serviced at this BMW location. More

by MANAMIB13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

Report | Print
Aug 08, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about the service and customer care at BMW of Owings Mills. We're glad to hear you had such a positive experience and appreciate your recommendation to others. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

August 08, 2025

Dealership Rating
Employee Rating

The Owings Mills service is top shelf they have always addressed very concern and take amazing care of my X6 More

by bmay09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

Report | Print
Aug 09, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We at BMW of Owings Mills are delighted to hear that our service team has consistently addressed your concerns and taken excellent care of your BMW X6. Your satisfaction is our top priority, and we look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

August 07, 2025

Dealership Rating
Employee Rating

I took my daughter's car there for a recall and everyone was extremely helpful and the recall was completed faster than a timely manner! More

by JIGSYWELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Mark Johnson, Derrick Edwards

Report | Print
Aug 08, 2025

BMW of Owings Mills responded

Thank you for your feedback! We're happy to hear that you found our team at BMW of Owings Mills extremely helpful and that the recall for your daughter's car was completed promptly. We appreciate you choosing us and look forward to serving you and your family again in the future. Sincerely, The Team at BMW of Owings Mills

August 06, 2025

Dealership Rating
Employee Rating

Derrick was a pleasure to work with. He was very straightforward with what was necessary for my service and recommendations. More

by theroelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

Report | Print
Aug 06, 2025

BMW of Owings Mills responded

Thank you for your review! We’re happy to hear that Derrick provided you with straightforward recommendations for your service at BMW of Owings Mills. We appreciate your feedback and look forward to assisting you on your next visit. Sincerely, The Team at BMW of Owings Mills

July 29, 2025

Dealership Rating
Employee Rating

Promptly expedite service considering what work was required to be done. Thank you, Charles Weyand More

by JONES328
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Mark Johnson, Derrick Edwards

Report | Print
Jul 29, 2025

BMW of Owings Mills responded

Thank you for your feedback, Charles! We’re pleased to hear you appreciated our prompt service at BMW of Owings Mills. We aim to provide efficient and high-quality service for all our customers, and your support is invaluable. We look forward to seeing you again on your next visit! Sincerely, The Team at BMW of Owings Mills

July 27, 2025

Dealership Rating
Employee Rating

Everything was done as expected. Personel were thorough and explained the issues clearly on what they had found. More

by cenglish422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

Report | Print
Jul 28, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're glad to hear that our team at BMW of Owings Mills provided thorough explanations and met your expectations. We appreciate your feedback and look forward to serving you again! Sincerely, The Team at BMW of Owings Mills

July 26, 2025

Dealership Rating
Employee Rating

The dealership is great. I had a great experience and they washed my car after. More

by tswoodland7
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

Report | Print
Jul 26, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at BMW of Owings Mills and that you enjoyed the car wash as well. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

July 25, 2025

Dealership Rating
Employee Rating

I have been knowing Derrick since he worked at bmw of Towson and he has always been honest and looked out in my best interest. His honesty represents BMW OF Owings Mills and I value that in a service rep More

by RICKALLEYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

Report | Print
Jul 26, 2025

BMW of Owings Mills responded

Thank you for sharing your wonderful experience with us, Rick! We are thrilled to hear that you have received exceptional service from our team, especially from Derrick. At BMW of Owings Mills, we pride ourselves on being honest and transparent with our customers, and it’s great to know that we met your expectations. We appreciate your recommendation and look forward to assisting you again for all your BMW service needs! Sincerely, The Team at BMW of Owings Mills

1
2
...
9

Dealership Inventory (224 Vehicles)

new 2025 BMW 330 car, priced at $60,070
2025 BMW 330
new
Black exterior
Automatic
All-wheel Drive
$60,070
View Details
new 2026 BMW Z4 car, priced at $64,900
2026 BMW Z4
new
Thundernight Metallic exterior
Automatic
Rear-wheel Drive
$64,900
View Details
new 2025 BMW i4 Gran Coupe car, priced at $68,745
2025 BMW i4 Gran Coupe
new
Cape York Green Metallic exterior
Automatic
All-wheel Drive
$68,745
View Details
new 2026 BMW Z4 car, priced at $77,150
2026 BMW Z4
new
San Francisco Red Metallic exterior
Automatic
Rear-wheel Drive
$77,150
View Details
new 2026 BMW 550e car, priced at $87,210
2026 BMW 550e
new
White exterior
Automatic
All-wheel Drive
$87,210
View Details
used 2024 BMW X1 car, priced at $40,000
2024 BMW X1
used
Black exterior
Automatic
All-wheel Drive
$40,000
View Details
View All Inventory