Michelle Canova

Michelle made the process of leasing a new car transparent, easy, and comfortable. I'd recommend my friends and family members to her (and Alan Shapiro in the service department, too.) transparent, easy, and comfortable. I'd recommend my friends and family members to her (and Alan Shapiro in the service department, too.) More

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Fourth straight purchases from this amazing dealership! Dan, Michelle, Heather, Devon and Mike were amazing and wonderful as usual! This team has been consistent and beyond reproach. Made the process so Dan, Michelle, Heather, Devon and Mike were amazing and wonderful as usual! This team has been consistent and beyond reproach. Made the process so easy and simple and my new BMW was perfect at delivery!!! I will continue to purchase vehicles from this team and dealership as well as confidently refer as many people as possible can. I know I will never be embarrassed or let down. Perfect experience!!! More

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Michelle and BMW of Crystal Lake were exceptional. I live in Wisconsin but identified the vehicle I was interested in online. After attempting to purchase the vehicle through my local dealership I c I live in Wisconsin but identified the vehicle I was interested in online. After attempting to purchase the vehicle through my local dealership I contacted BMW of Crystal Lake directly. Michelle and the team made my purchase and trade in a painless exercise. I was able to complete the purchase and take possession in 24 hours. More

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Michelle has helped us find two perfect cars over the past five years. She goes above and beyond, working on behalf of the customer, and without any pressure or gimmicks. Makes the experience seamless. past five years. She goes above and beyond, working on behalf of the customer, and without any pressure or gimmicks. Makes the experience seamless. More

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2nd car we've bought through Michelle, and we'll definitely call her for the next one! She made everything very easy! definitely call her for the next one! She made everything very easy! More

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Michelle was trustworthy and made the process easy without any pressure. She listened to my needs and provided options that fit my wish list and fit my budget. I appreciated the quick and clear commu without any pressure. She listened to my needs and provided options that fit my wish list and fit my budget. I appreciated the quick and clear communication throughout the buying process. The final price was exactly as negotiated, with no last-minute surprises. Overall, it was a quick and painless experience; I would highly recommend Michelle and this dealership!" More

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Great Experience - Team and Car! The Team is very knowledgeable and professional! Thanks Michelle and Leah for your guidance through the sales process! The Team is very knowledgeable and professional! Thanks Michelle and Leah for your guidance through the sales process! More

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I had visited a number of BMW dealers, some much larger than Crystal Lake BMW. However none were more welcoming, knowledgeable, open and honest than Crystal Lake BMW! Kudos to there entire team! Keep up th than Crystal Lake BMW. However none were more welcoming, knowledgeable, open and honest than Crystal Lake BMW! Kudos to there entire team! Keep up the good work. More

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We purchased our new BMW from BMW Crystal Lake primarily because of Michelle Canova. She was friendly, knowledgable, and most of all, followed up on every detail of our discussions. We found other staff to because of Michelle Canova. She was friendly, knowledgable, and most of all, followed up on every detail of our discussions. We found other staff to be equally professional and helpful. A perfect experience with a custom order! More

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I recently purchased my second BMW from Michelle at BMW of Crystal Lake and couldn't be happier with the experience. From start to finish, Michelle provided exceptional service and went above and beyond to of Crystal Lake and couldn't be happier with the experience. From start to finish, Michelle provided exceptional service and went above and beyond to ensure a smooth and enjoyable car-buying experience. Michelle was patient and understanding as our ideal vehicle changed and helped us find the perfect car that met all of our needs. She sent updates on new models and worked over a holiday weekend to get us into our car. Even when faced with a technical issue, Michelle was persistent in finding a solution and ensured a timely delivery of the vehicle. The buying process was effortless, with the finance manager making it easy to understand and quick. I highly recommend Michelle and BMW and Mazda of Crystal Lake for all your BMW needs. More

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