Michael Yim | Page 14

Joe McDowell was very professional, friendly and patient. My overall experience was one of the best dealership transactions I’ve had. Everyone was engaged to ensure I had a pleasant experience. My overall experience was one of the best dealership transactions I’ve had. Everyone was engaged to ensure I had a pleasant experience. More

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I purchased my 2023 CRV Hybrid Sport and Kyle was great. Very personable and put in the work to get me the best deal! Very personable and put in the work to get me the best deal! More

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Today we found out that our 2006 CRV is on her last legs and needs to be replaced. I have always gotten good service from Hondas, but had serious issues about the CVT transmissions, tiny engines, turbos, a and needs to be replaced. I have always gotten good service from Hondas, but had serious issues about the CVT transmissions, tiny engines, turbos, and hybrid’s in use on the newer Hondas. Our salesman, Ricky Fernandez was fantastic. He took his time and explained the positives of the new systems and even brought my long term trusted mechanic, Blaine Peters, over from the other building to tell me his experiences with recent model. CRV repairs. That probably tipped me more than anything else towards the car . Then we worked on getting the price to a range with which I was comfortable. Ricky correctly assessed that my wife was heavily involved in the purchase of the car and made every effort to make her comfortable with the purchase too. Ricky also had Chris come talk with us to consider different options and work on the numbers some more.Finally Mr Yim invited us back to the business office. He was able to provide a program to help compensate for the expenses I feared from the new vehicle components. . Having sold and serviced Hondas for about 10 years, and homes for 17 more, I can be a pretty tough sell. (AKA a real pain). These guys had their work cut out for them to sell me in one sitting, but they did a fantastic job of selling us the car. Ricky knew his product, presented it well, nicely answered our objections, used his whole team to help make the sale, and sent us home with big smiles in our new car. I can’t think of anything that he or any of the rest of them could have done better. More

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We just purchased our THIRD car from Ed. He gets us the best deals for our trade-ins and is such a pleasure to work with! He gets us the best deals for our trade-ins and is such a pleasure to work with! More

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Richy was very helpful and super friendly. Very much listened to what we needed for my daughter's new car. Although we spent a little more than we wanted to when financing the car , Richy got Very much listened to what we needed for my daughter's new car. Although we spent a little more than we wanted to when financing the car , Richy got us the best deal on a used car. He went above and beyond with making sure we were happy and comfortable with the purchase! More

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Not a place for people with challenging credit. Prices on the website are not the same when you come in. Great sales rep! She was very attentive and attempted to help. Finance people were not tran Prices on the website are not the same when you come in. Great sales rep! She was very attentive and attempted to help. Finance people were not transparent in not being able to obtain a loan offer within reason, so there were lots of unwanted surprises. I drove off of the lot with the gas light on. Spent over 15 hours waiting. More

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Ernie is a great salesperson who goes the extra mile to satisfy. The price was right and Micheal the finance manager was thorough. Everyone we dealt with was professional and good natured. satisfy. The price was right and Micheal the finance manager was thorough. Everyone we dealt with was professional and good natured. More

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Trevin Dayne of Heritage Honda was extremely helpful by answering all of my questions, contacting my insurance company and updating my car insurance policy with my new vehicle, programming my favorite radi answering all of my questions, contacting my insurance company and updating my car insurance policy with my new vehicle, programming my favorite radio stations, checking my car that was being traded for anything I might have missed which I did forget to remove my GPS from my car that was being traded, and making sure the car buying process was as smooth as possible. More

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We are so blessed that we found this dealership a few years ago. We rate them 10 stars from management to service and most specifically Mr. Dennis Matthiue. He makes us feel family and not just a custome years ago. We rate them 10 stars from management to service and most specifically Mr. Dennis Matthiue. He makes us feel family and not just a customer. We got 3 cars with his help and will most likely our next 3 cars from Him in the future. Outstanding people. Our satisfaction is beyond words. Thank you Dennis and to the rest of the team. God bless you all. More

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We went to Heritage to trade in our 2019 Honda Odyssey for a 2023 odyssey. We were introduced to Jonathan who was an absolute pleasure to work with. He was very personable and did everything he could to m for a 2023 odyssey. We were introduced to Jonathan who was an absolute pleasure to work with. He was very personable and did everything he could to make our experience a positive one. We would definitely recommend him to anyone looking to purchase a Honda from Heritage. More

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