Michael Wojtiuk | Page 23

Luis was excellent and made the experience a joy. Overall the experience at Jenkins was great. Overall the experience at Jenkins was great. More

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Luis was very helpful with me he help me a lot we are very happy with the truck I recommend Jenkins and Luis for you new or used car, Luis is the best very happy with the truck I recommend Jenkins and Luis for you new or used car, Luis is the best More

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The overall experience was mostly pleasant, I was a little disappointed with a charge that was added to my invoice, which was discussed during the transaction and after. They resolved this by sending m little disappointed with a charge that was added to my invoice, which was discussed during the transaction and after. They resolved this by sending me a check to cover routine maintenance items that should have been covered during that service that I paid for on the invoice. I still have not received confirmation of my registration, and have no idea how or when to make my payments to the bank. More

by STEVENSCOTTKANE Verified Customer Verified Customer

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Experience was great from start to end. All employees I spoke with were very helpful and kind. Michael was able to get me the car I wanted for a great price. Thank you for all the help! All employees I spoke with were very helpful and kind. Michael was able to get me the car I wanted for a great price. Thank you for all the help! More

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Worst treatment I have ever experienced at a dealership. The salesmen there were gentleman but the finance manager and general manager whom came afterwards to discuss the financing and paperwork for the veh The salesmen there were gentleman but the finance manager and general manager whom came afterwards to discuss the financing and paperwork for the vehicle I purchased were unprofessional, disrespectful, and completely rude. From the verbal dialogue to the nonverbal body language (exasperated sighs, the irritated tones of voice, and horrible choices of words) the entire situation was completely uncomfortable and unprofessional. As a loyal customer who had previously purchased a car there six years prior and frequently serviced the vehicle there, I thought the experience would be as joyful as the first time. Now I can firmly guarantee I will never return, recommend, or purchase anything from this location. Regardless of the situation those employees may have been going through that day prior to my arrival, vocalizing things like I had “already wasted enough of their time”, “i can’t explain the difference that’s just the way things are”, “there is going to be no more back in forth” (in regards to any questions that would arise in regards to the paperwork), and threats that I could either sign in that moment or walk out but they would completely refuse to sell me the car if I dared to return. Keep in mind I had already put a deposit on this vehicle and had been happily counting the days for its arrival. Becuase of the late hour I got off from work and had to find someone to take me to said dealership which is very far from where I live (but again I chose to purchase from Jenkins out of loyalty not convenience) it felt more comfortable returning the next day to go over the papers that way no one would feel forced to have to stay after hours with me. And I expressed that several, several, several times before the finance manager even began printing any paperwork but the response was “no it’s fine we’ll do it now”. However, as the process proceeded and I had more inquiries his irritation grew more visible, his demeanor much more impatient and his attitude completely irritated. When it came to discussing the section regarding coverage and warranties I had to inquire about the Tire and Wheels protection myself becuase he had not bothered to go over it assuming I was not interested. The only reason I knew about the extra coverages was from brochures I had asked for during my prior visit when I had made the deposit. There was no need for so much haste, irritation nor un professionalism on their end. My word to purchase the vehicle was definite. I would happily return in the morning to finish the paperwork properly, with less haste and a small gift I had purchased for my sales representative in appreciation but none of that was possible. I was told it had to be done in that moment, I was not welcome back in the morning, I would be getting my deposit back that night, and any additional questions asked were answered curtly. I highly regret purchasing there but given the circumstances I was literally made to feel I had no other choices. A bad review is not something I take lightly and something I’ve never felt I had to do before. I generally assume some people just have bad days and overlook it but the behavior from this location was inexcusable. From Mike in financing, to Rick who committed the imprudence of mentioning the bonus he would receive depending on the sales they made that week (on the prior visit), to the general manager who stayed that night with Mike to finish the sale which I did not have the privilege to meet in person but I knew of his existence because Mike kept mentioning it was not him who was saying those rude things it was “what he was told” by the general manager. Although he saw my discomfort, recognized the tears that were forming from the pressure I was feeling, and could have easily said “I can tell you are not comfortable and you have more questions, it’s alright, we can wrap this up in the morning. We’ll be ready for ya” he did no such thing. In fact he made it quite clear he would not be there the next day until 11 am so it all needed to happen now. Again, I had already wasted enough of there time as it was. If that is the treatment of a regular customer I would hate to imagine how they must treat elderly customers, people with disabilities, or anyone financially illiterate who just wants to ask questions to feel more sure about their purchase. In an industry focused on sales and customer service it should be obvious that kindness towards others is always appreciated, respect should always be mutual, and education is something you carry with you and express through your behavior. It is not given to you through a degree it is taught at home. I cannot properly put into words the level of frustration, disappointment, and disrespect I felt that day becuase the feelings were so strong I actually had tears by the end of the night and none were from joy. I only hope these individuals truly think about how they could improve and handled that situation better and honestly just find another career choice that would make them happier. More

by V Verified Customer Verified Customer

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They must was extremely kind and patient. We highly enjoyed working with him he is very professional and caring about his position at Nissan can’t thank him enough for all he did and he went We highly enjoyed working with him he is very professional and caring about his position at Nissan can’t thank him enough for all he did and he went above and beyond! Thank you so much More

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Was a pleasure working with the salesman and dealer to get the deal we wanted. A top notch dealer and crew. Thanks get the deal we wanted. A top notch dealer and crew. Thanks More

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The sales person was very helpful and knowledgeable of the vehicle they also showed me how the operate the vehicle. the vehicle they also showed me how the operate the vehicle. More

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I had a great experience again at Jenkins. They always work with me to deliver the vehicle that I want and at a great price. Sami took the time to show me a couple of vehicles I was interested They always work with me to deliver the vehicle that I want and at a great price. Sami took the time to show me a couple of vehicles I was interested in and took the time to show me he different financial options I had. The manager was also very pleasant to work with. Service is great as well. I will continue to be a customer for many years to come. More

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The easiest experience ever at a auto dealership, in and out. I love my new truck. See Luis out. I love my new truck. See Luis More

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