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Michael Souter

Overview Reviews (166) Inventory (209)

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Michael Souter

Express Service Advisor

Dover Honda

1 Dover Point Rd
Dover, NH 03820

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4.8

166 Reviews

Overview Reviews (166) Inventory (209)

Dealership Experience

3 yrs, 1 mo

4.8

166 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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166 Reviews of Michael Souter

November 03, 2025

Dealership Rating

Employee Rating

Very good service and a clean environment and a good waiting room.and great info waiting room.and great info More

by Rick

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, Alecia Pack

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Nov 04, 2025 -

Dover Honda responded

Rick, Thank you for the five-star review! Our team looks forward to working with you again! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

November 02, 2025

Dealership Rating

Employee Rating

Accommodated an emergency tire installation on a Monday morning with no notice and provided a loaner vehicle. morning with no notice and provided a loaner vehicle. More

by Cdb

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ken, Luke

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Nov 03, 2025 -

Dover Honda responded

We’re proud of our team for being of such reliable, prompt assistance. Thank you for choosing Dover Honda and for sharing your feedback! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 30, 2025

Dealership Rating

Employee Rating

the people are great, they give an honest review of your car service needs and know me by name and make me want to come back in as needed. car service needs and know me by name and make me want to come back in as needed. More

by matt.miller.f

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack

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Oct 31, 2025 -

Dover Honda responded

Hi Matt! We love seeing familiar faces, so your review is music to our ears! Thank you for trusting the Dover Honda team. See you next time! Safe travels! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 30, 2025

Dealership Rating

Employee Rating

The Dover Team is professional, timely in deliver and honest. They’ve earned our business over the past 5 years as a result honest. They’ve earned our business over the past 5 years as a result More

by SEGEORGES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Strong, Alecia Pack

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Oct 31, 2025 -

Dover Honda responded

Thank you for your continued trust over the years! We appreciate your business and look forward to serving you for many more at Dover Honda. Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 27, 2025

Dealership Rating

Employee Rating

Communication from scheduling through completion was great throughout, the car was serviced in a timely manner, and despite a short service they had a loaner ready for me so I could run errands while th great throughout, the car was serviced in a timely manner, and despite a short service they had a loaner ready for me so I could run errands while the car was being worked on. Excellent service as always. More

by nickb2315

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack

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Oct 28, 2025 -

Dover Honda responded

Thank you for sharing your customer service experience with us, Nick! We're glad we could provide a smooth experience from scheduling to completion. See you next time at Dover Honda! Safe travels. Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 27, 2025

Dealership Rating

Employee Rating

Courteous, professional I always have a great experience at Dover Honda and I will continue to come to you for all of my needs at Dover Honda and I will continue to come to you for all of my needs More

by Doucettetim

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Souter

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Oct 28, 2025 -

Dover Honda responded

We are so grateful for your loyal business and feedback! See you next time at Dover Honda! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 25, 2025

Dealership Rating

Employee Rating

Excellent service overall but cost for service is very high. All the staff are polite and thorough in their service high. All the staff are polite and thorough in their service More

by rjmathien

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack

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Oct 27, 2025 -

Dover Honda responded

Thank you for choosing Dover Honda. We are glad to hear you had a seamless experience with our team. We understand that pricing can be a concern and we will make sure to share this with our team. Safe travels! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 24, 2025

Dealership Rating

Employee Rating

I'm always treated great and all of the service people are great too. I've been coming to there a along time. are great too. I've been coming to there a along time. More

by KATHYTHAYER1982

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack, Dianna Chase

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Oct 27, 2025 -

Dover Honda responded

We're so happy you've continued to choose us, Kathy! Thank you from all of us at Dover Honda. We'll see you next time! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 24, 2025

Dealership Rating

Employee Rating

Excellent no issues. Service was fantastic. Thank you. Tech was very knowledgeable and friendly. Truly an asset to your team. Service was fantastic. Thank you. Tech was very knowledgeable and friendly. Truly an asset to your team. More

by carolyn.tice

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Souter

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Oct 27, 2025 -

Dover Honda responded

We're delighted to hear about your positive experience at Dover Honda. Thank you for highlighting our fantastic service team! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 23, 2025

Dealership Rating

Employee Rating

I been customer since 2012 and iam happy with the service I have gotten there. I have gotten there. More

by Bijan6817

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien , Luck robertson

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Oct 24, 2025 -

Dover Honda responded

We’re glad we could go that extra mile for you! Thank you for choosing us! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

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