Michael Souter

Unhappy with the service I received on 9/18. I scheduled an appointment for my cabin air filter to be replaced, but my primary concern that I requested be looked at was a sound from my tire. I d I scheduled an appointment for my cabin air filter to be replaced, but my primary concern that I requested be looked at was a sound from my tire. I dropped it off at 8am, and received a voicemail 20 mins later that the filter was done but that they couldn’t hear the problem. I didn’t receive the voicemail until 3:45 because of work, but nothing was done. When I called, Michael didn’t care that I had left my car there all day and would potentially have to bring it back. My boyfriend went down around 5pm to talk to someone, and thankfully he spoke to Bill, the service manager. It was a simple issue that took all of 15 mins to fix, which should have been done earlier. I’m glad it was fixed, but not happy with the lack of care. More

by abbyjgrover Verified Customer Verified Customer

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Dover Honda is always excellent in the care it takes and transparent regarding what is needed and how much it will cost. I am very pleased with their service. transparent regarding what is needed and how much it will cost. I am very pleased with their service. More

by SUSANDSPENCE Verified Customer Verified Customer

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Michael was great. Friendly, explained everything on the invoice and is a good representative of the company. Friendly, explained everything on the invoice and is a good representative of the company. More

by Rjl603nh Verified Customer Verified Customer

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The first time that I have ever been to a dealership for service and didn't feel like I was getting scammed. Courteous and completed my oil change in a timely fashion. Sincerely appreciate them washing my c service and didn't feel like I was getting scammed. Courteous and completed my oil change in a timely fashion. Sincerely appreciate them washing my car. If they had vacuumed that would have really wowed me. More

by SAILVOLLEY Verified Customer Verified Customer

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He was Friendly & professional . He kept me advised of progress and explained what they did amd the results. He kept me advised of progress and explained what they did amd the results. More

by ruthdody Verified Customer Verified Customer

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Fast courteous service awesome a a a a a a a a a a a More

by johnsimonds27 Verified Customer Verified Customer

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Very responsive courteous service. Kim Crawford was knowledgeable and thoughtful. Appreciate the scheduling access and courtesy. Kim Crawford was knowledgeable and thoughtful. Appreciate the scheduling access and courtesy. More

by tsutula Verified Customer Verified Customer

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James is an Excellent Service Advisor. Brian is a top notch mechanic. I get excellent service and quality work done in a timely manner. Brian is a top notch mechanic. I get excellent service and quality work done in a timely manner. More

by Cathi1914 Verified Customer Verified Customer

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We have Been using Dover Honda for service for 15 years. Service is always helpful and friendly. Service is always helpful and friendly. More

by EMILEE8922 Verified Customer Verified Customer

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I am always pleased with the service I receive from the team in the Dover Honda Service Center team in the Dover Honda Service Center More

by Nbar1 Verified Customer Verified Customer

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