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Michael (Mike) Carbone
Michael (Mike) Carbone at Ira Lexus Danvers

Michael (Mike) Carbone

Shop Foreman/Master Technician

Ira Lexus Danvers

101 Andover Street Route 114
Danvers, MA 01923

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4.9
127 Reviews
4.9

127 Reviews

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127 Reviews of Michael (Mike) Carbone

October 23, 2025

Dealership Rating
Employee Rating

Tyler very helpful. And a technician was putty clear about it. About the vibration I have in my car. And they saw the problem.Hopefully it stays that way. Thank you More

by Laozy68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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October 22, 2025

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Employee Rating

Great experience with recent oil change, tire rotation. Staff were friendly and comfortable waiting area. More

by Lisavicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2025

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 21, 2025

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Employee Rating

Went for service. Abraham was great from.the initial contact to the last moment. Kept me informed and service was efficient More

by v_evt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham

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Oct 23, 2025

Ira Lexus Danvers responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

October 15, 2025

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Employee Rating

Very respectful very easy to deal with love doing business work this company service rate is a great More

by cliffgrandmont
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 18, 2025

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 13, 2025

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Employee Rating

Best service team, flawless communication: verbally, digitally, sense of urgency with excellence. David Gesler is a superb Service Manager. Always courteous, wiling to help and excellent communication. More

by solitudest305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Gesler

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Oct 16, 2025

Ira Lexus Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! We hope you have a great day!

October 09, 2025

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Employee Rating

Great customer service. Dennis communicated regularly and provided a nice loaner car while my car was being serviced. More

by blake_tara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Pellegrino

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Oct 13, 2025

Ira Lexus Danvers responded

Hi, we're happy you found Dennis to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

October 06, 2025

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Employee Rating

Ira always goes above and beyond in their customer service! Every person we deal with is the epitome of professional! More

by Ldiisso
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Oct 08, 2025

Ira Lexus Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! We are always more than happy to assist you if anything else comes up. Take care!

October 04, 2025

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Employee Rating

The service is ok but the process when it comes to renter car is suck. They rush you like you will never return a car. More

by Rondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 07, 2025

Ira Lexus Danvers responded

Thank you for providing the feedback. Service loaners are provided as a courtesy to our Lexus guests and due to limited availability, we do ask that they get returned once service is completed. We would like to speak with you about your concern with the time in the loaner vehicle. Please contact our service director, Rick Chase, rchase@group1auto.com 978-739-8619. Thank you. Willy Moy General Manager

October 04, 2025

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Employee Rating

Always polite and helpful. Easy to work with. Recommend them with out reservation, never recommend more than I need. More

by Jjbbllm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer

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Oct 07, 2025

Ira Lexus Danvers responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 01, 2025

Dealership Rating
Employee Rating

They were very responsive to my needs. The problem was quickly diagnosed and repaired right away. More

by skalos
Recommend Dealer
Yes
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Oct 04, 2025

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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