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Michael (Mike) Carbone
Michael (Mike) Carbone at Ira Lexus Danvers

Michael (Mike) Carbone

Shop Foreman/Master Technician

Ira Lexus Danvers

101 Andover Street Route 114
Danvers, MA 01923

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4.9
122 Reviews
4.9

122 Reviews

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122 Reviews of Michael (Mike) Carbone

October 09, 2025

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Employee Rating

Great customer service. Dennis communicated regularly and provided a nice loaner car while my car was being serviced. More

by blake_tara
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Pellegrino

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October 06, 2025

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Ira always goes above and beyond in their customer service! Every person we deal with is the epitome of professional! More

by Ldiisso
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Workmanship
Service Communication
Recommend Dealer
Yes
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Oct 08, 2025

Ira Lexus Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! We are always more than happy to assist you if anything else comes up. Take care!

October 04, 2025

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Employee Rating

The service is ok but the process when it comes to renter car is suck. They rush you like you will never return a car. More

by Rondo
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Workmanship
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Recommend Dealer
No
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Oct 07, 2025

Ira Lexus Danvers responded

Thank you for providing the feedback. Service loaners are provided as a courtesy to our Lexus guests and due to limited availability, we do ask that they get returned once service is completed. We would like to speak with you about your concern with the time in the loaner vehicle. Please contact our service director, Rick Chase, rchase@group1auto.com 978-739-8619. Thank you. Willy Moy General Manager

October 04, 2025

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Employee Rating

Always polite and helpful. Easy to work with. Recommend them with out reservation, never recommend more than I need. More

by Jjbbllm
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer

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Oct 07, 2025

Ira Lexus Danvers responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 01, 2025

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Employee Rating

They were very responsive to my needs. The problem was quickly diagnosed and repaired right away. More

by skalos
Recommend Dealer
Yes
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Oct 04, 2025

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2025

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always willing to help, very professional and friendly. But the prices are sky high for the service. More

by Gdef25
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 01, 2025

Ira Lexus Danvers responded

Thank you for your feedback! We pride ourselves on our exceptional customer service and professionalism. Regarding our prices, we strive to provide quality services at competitive rates. We appreciate your support and hope to continue serving you in the future!

September 25, 2025

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Jen is always a pleasant and great to work with. If you have a question and doesn’t know the answer, she does her best to get one for you. More

by donnacrowe58
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Sep 27, 2025

Ira Lexus Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2025

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The Manager was very professional, knowledgeable and helpful. The facility was extremely clean inside and out. Each time I’ve visited the dealership in the past it’s been a nice experience More

by giordanobob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham Guillen

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Sep 22, 2025

Ira Lexus Danvers responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 16, 2025

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The staff is super nice and very helpful. I would go back in the future. More

by JMM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 19, 2025

Ira Lexus Danvers responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 13, 2025

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Employee Rating

Everything was good besides the fact that a couple of items of mine were stolen out of my vehicle. Unfortunately they are untrustworthy. More

by Oalhawi
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 16, 2025

Ira Lexus Danvers responded

Thank for the comment. We take the concern of items beings taken out or missing very seriously and would like to speak with you about it. Please reach out to our service director, Rick Chase, rchase@group1auto.com 978-739-8619. Thank you Willy Moy General Manager

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