Michael (Mike) Carbone
Michael (Mike) Carbone at Ira Lexus Danvers

Michael (Mike) Carbone

Shop Foreman/Master Technician

Ira Lexus Danvers

101 Andover Street Route 114
Danvers, MA 01923

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4.9
109 Reviews
4.9

109 Reviews

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109 Reviews of Michael (Mike) Carbone

August 29, 2025

Dealership Rating
Employee Rating

Pulled in for an oil change you took me right away, within a half hour. I was on my way. Cam is a great mechanic Thank you More

by Justaskjack
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cam

August 24, 2025

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The service department was a good experience and they are a pleasure to work with. More

by murphjj
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mark McLean

Aug 26, 2025

Ira Lexus Danvers responded

Hi, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2025

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I was very happy with the service I received. The c/s person that took care of me was very polite and informative. More

by lcarmichae
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Don't know

Aug 26, 2025

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 22, 2025

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Great looking dealer beautiful layout feel like homie every car look clean and organize mouthy volatility more option More

by tee1hour
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Recommend Dealer
Yes
Aug 24, 2025

Ira Lexus Danvers responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 21, 2025

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The service repair charges are high , the buyer coverage of one year for a 60,000 thousand dollar vehicle is lacking confidence in your equipment/vehicle supposed superiority as advertised. More

by Jwillette
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Thomas Chausse

Aug 24, 2025

Ira Lexus Danvers responded

We appreciate the candid feedback, the complimentary services have been with Lexus from the start in 1989 and we maintain our service heritage to our customers over the years. Unfortunately input costs have risen and we do our best to maintain competitive pricing within the industry in our market. We do have monthly specials that are sent out to our guests, if you would like to be added please let us know and we will be sure you receive them. Please reach out to our service director, Rick Chase, rchase@group1auto.com. Willy Moy General Manager

August 20, 2025

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They left my car mats wet more than the last time and the employees were very distant and I overheard another employee complaining about two teenage girls and I did other like the way she was speaking about More

by L
Service Price Transparency
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Recommend Dealer
Yes
Aug 22, 2025

Ira Lexus Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! We can't wait to see you again, have a great day.

August 17, 2025

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Employee Rating

It’s a Great Dealership and great techs and service advisors. Just very disappointed this time around. They didn’t have rear suspension for my 2013 LS in stock so I got the vin number from them and o More

by emendes
Service Price Transparency
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Recommend Dealer
Yes
Aug 20, 2025

Ira Lexus Danvers responded

Thank you for the comments and please understand that any aftermarket parts installed on the vehicle will not have the factory warranty for reliability. Unfortunately, original equipment parts may have a higher overall cost but will provide a warranty and more peace of mind should you decide to go that route. Anytime we install parts that are brought in we cannot provide any warranty for the longevity or the parts reliability. If you have further questions, feel free to reach out to our service director, Rick Chase, rchase@group1auto.com, 978-739-8619.

August 15, 2025

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Always top quality work done on my car! Everyone is super kind and easy to work with on repairs. More

by Diane
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Recommend Dealer
Yes

Other Employees Tagged: Willy Moy , Greg Bowie

Aug 18, 2025

Ira Lexus Danvers responded

Hi Diane, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 13, 2025

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Employee Rating

Good prompt polite service Comfortable waiting area. Thought The car would get a wash and vacuum As it usually does but disappointed this Time it did not. But Thank you Lexus!! More

by Fhaudeh
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Recommend Dealer
Yes
Aug 14, 2025

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2025

Dealership Rating
Employee Rating

I had my car serviced today and Jennifer is a first class service rep. She’s knowledgeable and very attentive to her customers. More

by zannigreg
Service Price Transparency
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Recommend Dealer
Yes
Aug 15, 2025

Ira Lexus Danvers responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

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