Michael Matson

Koons Ford has an excellent atmosphere and wonderful staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl Mosby was great. More

by Craig Verified Customer Verified Customer

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Very quick service and very friendly even offered a car wash but would require more wait time. wash but would require more wait time. More

by dwest49221 Verified Customer Verified Customer

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It should not take 3 to 4 hours for an oil change. Need to be more efficient Need to be more efficient More

by CUZBRILES Verified Customer Verified Customer

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Great service from the mobile unit. He finished up the recall work in short time after arriving. He finished up the recall work in short time after arriving. More

by Ccavey Verified Customer Verified Customer

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always good service with this dealership no need to continue this survey [service is very good continue this survey [service is very good More

by LORETTA.FULLER Verified Customer Verified Customer

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New tires , afterwards truck vibrated at over 65 mph From out of state. Had tires rebalanced at local dealer and every tire was out of spec. mph From out of state. Had tires rebalanced at local dealer and every tire was out of spec. More

by JOHN.OHARA861 Verified Customer Verified Customer

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Someone is always willing to assist. Service center is lacking in several ways. My tailgate would not open. I was asked to bring my truck back and was told that the cameras were updated Service center is lacking in several ways. My tailgate would not open. I was asked to bring my truck back and was told that the cameras were updated and that something was connected to the tailgate to all it to open. Did not give permission for that update. More

by PMLANDSCAPING12 Verified Customer Verified Customer

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Courtesy, reliable, knowledgeable. Have never had a problem with phone or in person communication either vehicle. Have never had a problem with phone or in person communication either vehicle. More

by Linda Gail Verified Customer Verified Customer

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Had to have a transmission replaced in a company vehicle. Mike Matson made the process seamless. He communicated at all steps of the process and got the job done well ahead of schedule. Mike Matson made the process seamless. He communicated at all steps of the process and got the job done well ahead of schedule. More

by JKINNE0 Verified Customer Verified Customer

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Nav towed to dealer on Wednesday. No clear communication on 1) the problem or 2) timeline No clear communication on 1) the problem or 2) timeline More

by SHAWN96 Verified Customer Verified Customer

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