Michael Lee

Extremely disappointed in my purchase at DCH Honda. Run don't walk from this dealership. I am a senior citizen and DCH claimed to repair the starter and alternator. After only 4 days of purchase the Run don't walk from this dealership. I am a senior citizen and DCH claimed to repair the starter and alternator. After only 4 days of purchase the car stopped working. You can't trust a dealership that will sell a used car that stops working after 4 days of driving off the lot. More

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just now New Mr. Manny Muheidat was the best! He worked with us for 3 and a half hours to ensure we walked out with a car that same day. The service, the kindness, th Manny Muheidat was the best! He worked with us for 3 and a half hours to ensure we walked out with a car that same day. The service, the kindness, the knowledge...He was amazing! He listened and also related on a personal level and that in itself, told us he was a true human being. Thank you so much, DCH Paramus and please make sure Manny receives the recognition he deserves! More

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I recently leased my 4th Honda CRV and had the best salesperson. Hamad was so helpful, patient and knowledgeable. Hamad went above and beyond to make sure I understand all the features and benefits of salesperson. Hamad was so helpful, patient and knowledgeable. Hamad went above and beyond to make sure I understand all the features and benefits of my new car. Thank you and good luck to the team of Paramus Honda. More

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I’ve already bought 5 vehicles from them and they have two guys there that are the reason I continue to do business at DCH. Freddy and Mike Lee are amazing!!! They always work hard to get me great deals a two guys there that are the reason I continue to do business at DCH. Freddy and Mike Lee are amazing!!! They always work hard to get me great deals and make sure I’m in and out of the dealership in a timely manner. New sales rep Max was great too. They’re the best! More

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We received instructions on how everything in the car we bought worked. All of our questions were answered. The insurance was taken care of at the dealership. We were able to test drive the vehicle and ev bought worked. All of our questions were answered. The insurance was taken care of at the dealership. We were able to test drive the vehicle and every concern we had was addressed. Maria our salesperson was wonderful. She was cordial, knowledgeable, and handled every detail efficently. More

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Jae sung Ko was our salesman, and he was enthusiastic, polite, knowledgeable, and very good about explaining the features of our new 2024 Honda Civic Sport. Paul Park, our finance specialist, went over al polite, knowledgeable, and very good about explaining the features of our new 2024 Honda Civic Sport. Paul Park, our finance specialist, went over all the details thoroughly, and overall, it was one of the best experiences I've had at a car dealership. More

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Emilio and Sunil were amazing in helping me get my car. Emilio was very knowledgeable about the car we were interested in and worked with me every step of the way. Sunil helped me finalize the deal and I w Emilio was very knowledgeable about the car we were interested in and worked with me every step of the way. Sunil helped me finalize the deal and I was also able to add on a couple of things to the car. Best experience ever. More

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Tried to sell me a car that has $700 nitro :) this is just air for the tires :) unbelievable, pls take someone knowledgable with you when visiting this dealership - trade-in was less than 50% of the valu just air for the tires :) unbelievable, pls take someone knowledgable with you when visiting this dealership - trade-in was less than 50% of the value offered - they want your trade in for free. Attitude needs serious adjustment Addison Omari More

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I would like to thank Wael, Mike Lee, Omari, Shadi, And Jada on my brand new 2024 Honda CR-V Sport L Hybrid! Wael and Mike made sure I got the color and price that I Wanted. Omari was very informative abou Jada on my brand new 2024 Honda CR-V Sport L Hybrid! Wael and Mike made sure I got the color and price that I Wanted. Omari was very informative about the vehicle. Shadi was quick and easy in finance. And last but not least Jada was extremely helpful with everything! Thanks DCH Paramus Honda ! More

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These reviews posted are not showing exactly the reality of this Dealership. On May 26, 2023, I bought a car at DCH Paramus Honda in New Jersey. After the transaction was completed on the same d of this Dealership. On May 26, 2023, I bought a car at DCH Paramus Honda in New Jersey. After the transaction was completed on the same day, the sales person, Mr. Emilio Santana told me to send him an email the week of May 29, 2023, as a reminder for him to send the new plates to my New York address. (The car was sold with temporary plates that were to expire on June 24, 2023). During the week of May 29, 2023, I sent a couple of emails, text messages and a phone call to Mr. Santana. He did not respond to any of my inquiries. Since I never heard from Mr. Santana, on June 7, 2023, I called again, at his cell number (862) 287-3266. He answered the phone call, but informed me that I had reached a wrong number. Then I called his company’s phone number (201) 518-0218, and it went to voice mail. (I called the phone numbers showing on the business card that Mr. Santana provided me on the day I purchased the car.) Then I called the dealer’s phone number (201) 351-2669. I was not able to speak to the manager; instead, I spoke to Ms. Georgia Psathas, who promised to inform me as soon as the plates arrived to the dealership. I exchanged several messages with Ms. Psathas, who sometimes responded, “Hello my Blessed Lady, No they have not come in yet, I will keep my eyes on it.” On June 14, 2023, I called and asked to speak to a manager. My phone call was transferred to Mr. Osvandy Arias, who identified himself as the Manager of DCH Paramus Honda in New Jersey (who is in fact a Product Specialist). I told him that I had not received any information from either, the sales person, Mr. Santana, nor from Ms. Psathas, regarding the status of the plates. I emphasized that there was only ten (10) days left for the temporary plates to expire. I informed Mr. Arias, about the unprofessional way Mr. Santana was handling the whole situation, starting with the fact that he was not responding to either my texts, email messages, or phone calls. I even told him that the only time he answered his cell phone; he informed me that I had dialed a wrong number. I needed his intervention because the temporary plates were about to expire. Mr. Arias responded “Don’t worry; you will receive the plates before June 24, 2023”. On June 18, 2023, I contacted the Department of Motor Vehicle and to my surprise, I found out that the car had not been registered yet. I called Mr. Arias and informed him of what the DMV’s employee told me. Mr. Arias responded: “Don’t worry Ms. Restrepo, if you get a ticket, you will pay it and we will reimburse you.” I answered: “Mr. Arias, this is not acceptable; either you provide me with the plates by June 24, 2023, or an extension of the plates”. He promised to inquire further about the status of the temporary plates. On June 20, 2023, I e-mailed Mr. Arias, I reminded him that the temporary plates were about to expire. Once again, he promised to check with his DMV department and get back to me on the same day. I never heard back from him. On June 21, 2023, I e-mailed Mr. Arias again. I was tired, stressed and very disappointed of the situation, so I threatened that I would be filing a complaint. He responded by letting me know that I was not the only customer dealing with this type of situation; that there were hundreds of customers facing the same situation. (What a poor response, to justify the dealer’s negligence by saying that I was not the only customer facing this problem. Does not this say a lot about the Dealership’s practices?). On June 23, 2023, I finally received the plates. The reason I am posting this review is hoping to save someone to experience the same that they put me through. More

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