Michael Grasso | Page 3

I purchased an electric vehicle that came with a key card; however, the key card has never worked since the time of purchase. After contacting Acura, I was informed that the key card simply needed to be card; however, the key card has never worked since the time of purchase. After contacting Acura, I was informed that the key card simply needed to be programmed by the dealer. I brought my vehicle in for service, and it remained in the shop for over four weeks. During this time, I experienced extremely poor communication and unprofessional conduct. At one point, a service advisor asked why I even needed the key card since I already had two working keys—a comment that was both inappropriate and unhelpful. I received updates only when I proactively called to check on the status. Each time, I was given different explanations for the delay, including: The key card allegedly did not work from the factory Another customer’s key card had the same issue They planned to test a key card from another vehicle on the lot, but no such vehicle was available A replacement key card needed to be ordered There was only one diagnostic machine available for my vehicle type, and it was in use An additional part then had to be ordered When my vehicle was finally returned, I discovered that my personal belongings had been disturbed and left scattered, despite having been previously stored away. I also noticed tears in the carpet underneath both front seats that were not present before the service. I inquired about charging the vehicle and was told, “Oh, we don’t do that.” This was particularly frustrating given that the dealer had my car for over a month. Ultimately, after all of this inconvenience and unsatisfactory service, the original issue was never resolved. The key card still does not work. It became clear that the dealer was unable to complete the service due to a lack of knowledge and expertise regarding this type of key. More

by NIDIAPEREZ41 Verified Customer Verified Customer

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Asked for a full examination of the car and didn’t get one was told I needed to get another one 220$ one was told I needed to get another one 220$ More

by alejandrotquijano Verified Customer Verified Customer

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Mike Grasso made our vehicle layover extremely efficient and also included an excellent car wash and also included an excellent car wash More

by CARLOYDS Verified Customer Verified Customer

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Very accesible , great attendance, minimal waiting time and service received as expected . Highly recommended for service. and service received as expected . Highly recommended for service. More

by DBURGOS_A Verified Customer Verified Customer

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Took me right on time. Comfortable waiting room. Simple service request and car wash less than one hour. Great job Comfortable waiting room. Simple service request and car wash less than one hour. Great job More

by JERRYSSOBEL Verified Customer Verified Customer

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Didn’t appreciate the fact that the dealership didn’t try their best to honor the factory warranty bumper bumper to fix the transmission on my 2024 Acura Integra type S which only had 32,000 miles their best to honor the factory warranty bumper bumper to fix the transmission on my 2024 Acura Integra type S which only had 32,000 miles More

by PYTHIASS Verified Customer Verified Customer

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Always an excellent experience with Acura or Pembroke Pines. Everyone was friendly, helpful and confident in their roles. I even got a visit from our salesperson James Chalmers and had a lovely chat catc Pines. Everyone was friendly, helpful and confident in their roles. I even got a visit from our salesperson James Chalmers and had a lovely chat catching up. The service was fast and the waiting area provided comfort and relaxation. Keep up the good work! More

by MARIELAD Verified Customer Verified Customer

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Excellent service and professionalism displayed by all the service team. My car was serviced and washed and vacuumed in a timely manner. the service team. My car was serviced and washed and vacuumed in a timely manner. More

by WIZARDFREEMAN Verified Customer Verified Customer

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Leasing a vehicle from Acura of Pembroke Pines was a very good experience. It was like dealing with family!!!! good experience. It was like dealing with family!!!! More

by sales@freddysjewelry.com Verified Customer Verified Customer

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I found the dealer ship to be very clean and the staff to be very helpful be very helpful More

by KRISELIZALDE Verified Customer Verified Customer

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