Michael Fonseca
Michael Fonseca at Mark Wilson's Better Used Cars
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Michael Fonseca

Sales Manager

Mark Wilson's Better Used Cars

5055 Whitelaw Road
Guelph, ON N1H 6J4

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153 Reviews

Dealership Experience

14 yrs, 3 mos

Industry Experience

22 yrs, 5 mos

Employee Video

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rated

153 Reviews

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153 Reviews of Michael Fonseca

March 06, 2023

Dealership Rating
Employee Rating

Joe was a very nice person to talk to but when he sold me my car on Feb 3rd 2023 he left and went on vacation and ensured me he would pass on my sales agreement to one of his colleges. The car was due to be More

by chafesadie
Overall Experience
Recommend Dealer
No
Mar 06, 2023

chafesadie responded

This is by far the worst experience i had encountered when buying a car. On Feb 03rd. I purchased a car @ Marks Wilson's and it was delivered on Feb. 10th. It was less than a week when I had to return the car to be serviced . I explained the issues with the service dept. and they assured me that it would be Fixed. Well it wasn't fixed the first trip, nor second trip and it remained an issue untul i took it to my own garage today. I'm confused as to why Mark Wilsons service dept. could not figure out the issue during the 30 day warranty period. Now The warranty is void I have to payout of pocket because the sales mgr assured me i will not be rein Reinbursted if i get it fixed elsewhere. They couldn't find the issue. Not Acceptable! Extremely disappointed In Mark Wilson's customer service as a first customer. Needless to say I will not return to Mark Wilsons to purchase my next vehicle and I will not recommend to others. Unsatisfied Customer

May 20, 2020

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Fantabulous! :D My family has always had a great experience with Mark Wilson since the time my husband and I purchased our first vehicle (Ford Focus) to the most rece More

by Bo & Av
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Jaclyn Laquinto

Jun 18, 2020

Mark Wilson's Better Used Cars responded

That is so amazing to hear, Bo & Av! Thank you so much for taking the time to share your feedback with our team at Mark Wilson's Better Used Cars. It's great to know that we continue to provide our customers with everything they need. Have a great day!

May 12, 2020

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Exceptional service Even in the midst of a pandemic, Mark Wilson's came through to get me exactly the car I needed. Everyone on staff that I worked with was super helpful More

by catherinehowells
Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Rod Sider, Iwona Bowman

Jun 18, 2020

Mark Wilson's Better Used Cars responded

That is so amazing to hear, Catherine! Thank you so much for taking the time to share your feedback with our team at Mark Wilson's Better Used Cars. It's great to know that we continue to provide our customers with everything they need. Have a great day!

February 25, 2020

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Employee Rating

Wonderful service, Mike made sure everything was perfect when it came to the paper work and when picking up my new vehicle. Thank you Mike! More

by nabeyousamuel
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Erik Smith

June 15, 2019

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Employee Rating

Amazing service We had an amazing sales person joe fonseca he was very knowledgeable about all the cars we looked at and very patient with us we must of test drove ar More

by Grandma7
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Botter, Sarah Breese, Joeseph Fonescea, Mark Parsons

Jun 17, 2019

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear that Joe was able to provide you with an 'amazing experience' and we look forward to your return next year! Enjoy the Mustang :)

June 10, 2019

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Employee Rating

Spectacular customer service and amazing vehicles We had a wonderful experience in a pressure free environment. Absolutely amazing customer service from start to finish by everyone who assisted us. We More

by Trev
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Gardiner, Shari Macquarrie, Stella Roeder, Marko Velkovski

Jun 11, 2019

Mark Wilson's Better Used Cars responded

Thank you for your review and the recommendation of Mark Wilson's Better Used Cars! It is a pleasure to hear that everyone who assisted you provided you with amazing customer service. We hope to have the pleasure of seeing you again.

May 08, 2019

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Employee Rating

Friendly, Caring staff On my visit from Hamilton to Mark Wilson's Better Used cars I was surprised at the size of the lot and the great selection. Mike Fonseca met us at the More

by FordEdgeGuy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
May 09, 2019

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear that Mike was able to provide you with an awesome car buying experience and hope to have the pleasure of seeing you back at our dealership again!

February 21, 2019

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Employee Rating

Great Sales Person I purchased a Kia Soul, from Mark Wilson's in January. I dealt with Michael Fonseca. He was great, I had called for a pre-approval and as soon as I wa More

by Kia soul owner
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Feb 26, 2019

Mark Wilson's Better Used Cars responded

Congratulations on your new Kia Soul! Thank you for taking the time to write about your experience, here at Mark Wilson's Better Used Cars. It is wonderful to hear that Michael was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

February 13, 2019

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Employee Rating

Great Used Car Dealership!!! My experience with buying my 2018 Hyundai Santa Fe was nothing but a positive experience. The sales staff and finance staff were friendly and efficien More

by Gord26
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Joeseph Fonescea, Stu Jeffery, Karlee McDonald

Feb 14, 2019

Mark Wilson's Better Used Cars responded

On behalf us all of us at Mark Wilson's Better Used Cars, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the Wilson's team. We will be sharing your feedback amongst our team. Enjoy your new 2018 Hyundai Santa Fe and please come visit us again soon!

December 27, 2018

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Employee Rating

Very helpful and willing to answer all quesiton When I called and left message Joe called me back withing the hour. Very accommodating and got me in ASAP. Everyone was very helpful and knowledgeab More

by kpoulos0
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Joeseph Fonescea, Donny Lachance, Shari Macquarrie, Michael Fonescea and Joe (Head of 30 service department)

Jan 02, 2019

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear our team was able to provide you with a great car buying experience. We hope to have the pleasure of seeing you again soon.

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