Michael Fonseca
Michael Fonseca at Mark Wilson's Better Used Cars
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Michael Fonseca

Sales Manager

Mark Wilson's Better Used Cars

5055 Whitelaw Road
Guelph, ON N1H 6J4

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rated
156 Reviews

Dealership Experience

14 yrs, 8 mos

Industry Experience

22 yrs, 10 mos

Employee Video

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rated

156 Reviews

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156 Reviews of Michael Fonseca

October 23, 2023

Dealership Rating
Employee Rating

I want to say thanks to the Wilsons Team, nice and very friendly people. Good deal, good price and very patient people. I'm telling guys I enjoy my car and enjoy driving now. More

by Roobins Clervilus
Recommend Dealer
Yes
Oct 23, 2023

Mark Wilson's Better Used Cars responded

Thank you so much for sharing your experience with our dealership! We could not be happier to hear you are enjoying your vehicle and being on the road, that is great! We wish you all the best with your better-used vehicle!

October 06, 2023

Dealership Rating
Employee Rating

Amazing experience ! !! Crystal Clarke the sales associate was extraordinary, and supported me thru the car shopping experience. She is very knowledgeable and responsive More

by Paula.sampaio
Recommend Dealer
Yes

Other Employees Tagged: Matthew Piccolo , Crystal Clarke

Oct 11, 2023

Mark Wilson's Better Used Cars responded

Thank you for sharing your experience with Crystal and our team. We really do appreciate your kind words! Enjoy your better-used vehicle.

September 02, 2023

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Employee Rating

We stumbled upon Wilson’s when looking for a used vehicle because they have 60 years of business experience. It was their reputation that attracted us to purchase a vehicle there. We were extremely fortunate More

by sacchemi
Recommend Dealer
Yes

Other Employees Tagged: Tamara Cabrilo, Joe Fonesca

March 06, 2023

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Employee Rating

Joe was a very nice person to talk to but when he sold me my car on Feb 3rd 2023 he left and went on vacation and ensured me he would pass on my sales agreement to one of his colleges. The car was due to be More

by chafesadie
Recommend Dealer
No
Mar 06, 2023

chafesadie responded

This is by far the worst experience i had encountered when buying a car. On Feb 03rd. I purchased a car @ Marks Wilson's and it was delivered on Feb. 10th. It was less than a week when I had to return the car to be serviced . I explained the issues with the service dept. and they assured me that it would be Fixed. Well it wasn't fixed the first trip, nor second trip and it remained an issue untul i took it to my own garage today. I'm confused as to why Mark Wilsons service dept. could not figure out the issue during the 30 day warranty period. Now The warranty is void I have to payout of pocket because the sales mgr assured me i will not be rein Reinbursted if i get it fixed elsewhere. They couldn't find the issue. Not Acceptable! Extremely disappointed In Mark Wilson's customer service as a first customer. Needless to say I will not return to Mark Wilsons to purchase my next vehicle and I will not recommend to others. Unsatisfied Customer

May 20, 2020

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Fantabulous! :D My family has always had a great experience with Mark Wilson since the time my husband and I purchased our first vehicle (Ford Focus) to the most rece More

by Bo & Av
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jaclyn Laquinto

Jun 18, 2020

Mark Wilson's Better Used Cars responded

That is so amazing to hear, Bo & Av! Thank you so much for taking the time to share your feedback with our team at Mark Wilson's Better Used Cars. It's great to know that we continue to provide our customers with everything they need. Have a great day!

May 12, 2020

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Employee Rating

Exceptional service Even in the midst of a pandemic, Mark Wilson's came through to get me exactly the car I needed. Everyone on staff that I worked with was super helpful More

by catherinehowells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Iwona Bowman , Rod Sider

Jun 18, 2020

Mark Wilson's Better Used Cars responded

That is so amazing to hear, Catherine! Thank you so much for taking the time to share your feedback with our team at Mark Wilson's Better Used Cars. It's great to know that we continue to provide our customers with everything they need. Have a great day!

February 25, 2020

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Employee Rating

Wonderful service, Mike made sure everything was perfect when it came to the paper work and when picking up my new vehicle. Thank you Mike! More

by nabeyousamuel
Recommend Dealer
Yes

Other Employees Tagged: Erik Smith

June 15, 2019

Dealership Rating
Employee Rating

Amazing service We had an amazing sales person joe fonseca he was very knowledgeable about all the cars we looked at and very patient with us we must of test drove ar More

by Grandma7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Botter, Sarah Breese, Joeseph Fonescea, Mark Parsons

Jun 17, 2019

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear that Joe was able to provide you with an 'amazing experience' and we look forward to your return next year! Enjoy the Mustang :)

June 10, 2019

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Employee Rating

Spectacular customer service and amazing vehicles We had a wonderful experience in a pressure free environment. Absolutely amazing customer service from start to finish by everyone who assisted us. We More

by Trev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Gardiner, Shari Macquarrie, Stella Roeder, Marko Velkovski

Jun 11, 2019

Mark Wilson's Better Used Cars responded

Thank you for your review and the recommendation of Mark Wilson's Better Used Cars! It is a pleasure to hear that everyone who assisted you provided you with amazing customer service. We hope to have the pleasure of seeing you again.

May 08, 2019

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Employee Rating

Friendly, Caring staff On my visit from Hamilton to Mark Wilson's Better Used cars I was surprised at the size of the lot and the great selection. Mike Fonseca met us at the More

by FordEdgeGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 09, 2019

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear that Mike was able to provide you with an awesome car buying experience and hope to have the pleasure of seeing you back at our dealership again!

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