Michael Ferrara
Michael Ferrara at Gates Toyota

Michael Ferrara

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.5
170 Reviews

Dealership Experience

7 yrs, 7 mos

4.5

170 Reviews

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170 Reviews of Michael Ferrara

September 01, 2025

Dealership Rating
Employee Rating

As always reliable, fast and efficient. I do my oil change here frequently. Always deliver and tells if they see any concerns with my car. Let's ve the service. More

by arty_lim
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

August 27, 2025

Dealership Rating
Employee Rating

Very professional and friendly. Fast service and reliable. Affordable and skillful. Reputable. I'd definitely recommend this to anyone who is serious about theie car maintenance More

by jophoya
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

August 27, 2025

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I was very satisfied with my visit. They always listen and answer all my questions and listen to my concerns. More

by RCBAC2@aol.com
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

August 21, 2025

Dealership Rating
Employee Rating

The service i received was excellent and the time it took was shorter than I expected More

by KENMURPHY1234
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

June 21, 2025

Dealership Rating
Employee Rating

In the 8 years we’ve been Gates customers, Brian has been very responsive to both routine and challenging service needs. With our most recent service, he was readily open to pursuing a unique solution to a More

by WVBIRD
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

June 16, 2025

Dealership Rating
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The service dept does a great job. The dealership itself is a disappointment. They never have new cars. More

by sandtwarren
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Devin Jennings

June 10, 2025

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Had a great experience, explained well what was done to the vehicle and great customer service More

by JCANTU0616
Service Price Transparency
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Recommend Dealer
Yes

June 10, 2025

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Employee Rating

We have always been treated with courtesy and respect, by the entire service departments. They are accurate with the information they provide. More

by ROOKS1145
Service Price Transparency
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Recommend Dealer
Yes

June 06, 2025

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Employee Rating

The gate Toyota has a good customer service a good working understanding with their customers. However, the GM portion of Gates east of Toyota by Aldi’s has a terrible customer service pay and terribl More

by Rod Gadson
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

May 26, 2025

Dealership Rating
Employee Rating

The service department staff is always friendly, the always let you know what needs to be done. If the find additional problems they let you know if it's something that needs to addressed right away or More

by ROOKS1145
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

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