Michael DeSalvo
Michael DeSalvo at Alfa Romeo Fiat of Strongsville

Michael DeSalvo

General Sales Manager

Alfa Romeo Fiat of Strongsville

11800 Pearl Rd
Strongsville, OH 44136

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4.7
336 Reviews

Dealership Experience

9 yrs, 9 mos

4.7

336 Reviews

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336 Reviews of Michael DeSalvo

March 31, 2026

Dealership Rating
Employee Rating

Alfa Romeo Fiat of Strongsville treated me like a valued customer from the very first contact. They worked with me and gave me a fair deal on a new Alfa Romeo that I am very happy with, and continue to mak More

by AlfaWill
Sales Price Transparency
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Recommend Dealer
Yes

March 26, 2026

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This was my third purchase from Doug and second from Alfa Strongsville. Their sales and service teams are top notch and I highly recommend. More

by smw39
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Recommend Dealer
Yes

March 21, 2026

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Some helpful people working here, some unhelpful ones too. Car was delivered with a non functioning sunroof a few weeks ago and this dealership has done nothing about it after I called and spoke with a f More

by ERICWAIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 27, 2026

Alfa Romeo Fiat of Strongsville responded

Hi ERICWAIS, We're sorry that your sunroof wasn't working upon delivery and that you didn't receive the quick answers you were looking for. However, I am glad that our service department was able to right the ship for you. We strive for perfection but fell short here and as always we learn and improve. We do hope you love your new Alfa for years to come. If you would like to discuss further please fee free to call one our sales managers Mike or Joe at 440-334-2155.

Mar 28, 2026

ERICWAIS responded

To anyone reading this dealer's response -- they have NOT "righted the ship". The car was delivered with a non working sunroof and sunshade. Both my sales rep was notified (more than once) as was a sales manager and neither responded to the issue. Par for the course for this dealer as I've constantly had to ask simple questions numerous times and either have to ask them again and again or simply never get a response.

Mar 28, 2026

Alfa Romeo Fiat of Strongsville responded

Hi Eric, I read your review as if Mike and Chris in service had worked out the issue with you since it was the last thing that you mentioned, hopefully you can understand how that could be misinterpreted. Now I see that this is not the case. Since this involves a repair and Chris will be more knowledgeable than I in this area he is going to be reaching out to you to come to a solution.

Mar 28, 2026

ERICWAIS responded

What are you talking about? No one has lifted a finger to help w/ the non functional sunroof and sunshade. Just in time for 85+ degree temps. So many other issues that I don't have the time and patience for anymore.

March 05, 2026

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Doug and everyone at Strongsville were very communicative and made an out of state purchase seamless. Great after-delivery support as well. More

by Nate F
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Recommend Dealer
Yes

Other Employees Tagged: Doug Friedman, James Pena

March 04, 2026

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The sales team was extremely friendly and accommodating. ..definitely going the extra mile helping me purchase my car! : ) More

by RICHK0
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Recommend Dealer
Yes

February 25, 2026

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This dealership failed to be transparent about certain obligations tied to the vehicle lease, which only became clear after the fact. That alone was frustrating, but the response from management made the More

by Gtetorakis
Sales Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Doug Friedman

Feb 26, 2026

Alfa Romeo Fiat of Strongsville responded

Hello Gtetorakis, I'm sorry you feel this way. Please allow me to present the facts. You returned your lease vehicle here that you leased from a different dealer. When leasing a car you are responsible for the wear and tear at the end of the lease. The dealer does not inspect lease returns and is not involved in that process. The bank sends an independent inspector to the dealership to do the inspection and they determine the damage and assign a dollar amount, if any, send that info back to the bank and they bill accordingly. If we inspected the car and are wrong in our assessment then we would be responsible, no? If we tell you to fix something and they wouldn't have charged you or if we tell you not to fix something and they do charge you... You can see the problem here. Furthermore, you call us for an explanation of the bill which we provide. You don't like the answer, understandable, no one likes unexpected bills. However you damaged your car, the repairs are your responsibility. The bill came from the bank, not Alfa Romeo of Strongsville. To put it another way, if you rent a house and leave damages at the end of the lease it will be deducted from your security deposit by the landlord. Would you expect your real estate agent to pay for that charge? Leaving a one star review solely because we would not pay your bill is uncalled for. As for valuing the customer relationship and earning trust? We've been the top rated Alfa Romeo dealer for customer satisfaction in the country three years running. We more than appreciate our customers and have built a following because of it. Again we're sorry that you feel this way but stand by our decision. If you would like to discuss further feel free to call us at 440-334-2155.

February 10, 2026

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This dealership really treats me great They tell me what they are doing with my car..They offered me a beverage..l was told my washed car was outside waiting .for me. More

by ELAINEMORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2026

Alfa Romeo Fiat of Strongsville responded

Hi ELAINEMORA Thank you for this thoughtful 5 star review! We appreciate your patronage and hope you're loving your Alfa!

January 13, 2026

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Dealing with Doug and all the Alfa Romeo Fiat of Strongsville was a true pleasure as usual. Do no hesitate to do business with him, Mike or any of the other team members! More

by MARCO_NIVELLINI
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Doug Friedman, James Pena

Feb 10, 2026

Alfa Romeo Fiat of Strongsville responded

Hi MARCO, Thank you for leaving this 5 star review and for the kind words! We appreciate your ongoing patronage and hope you're loving the new Stelvio!

January 08, 2026

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The whole experience was fast and easy. I have leased numerous vehicles from this dealership. More

by STN017
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Trade-in Experience
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Recommend Dealer
Yes
Feb 10, 2026

Alfa Romeo Fiat of Strongsville responded

Hi STN017, Thank you for leaving this excellent 5 star review! We appreciate the kind words and we hope you're loving your new Alfa!

December 09, 2025

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Employee Rating

Doug was spectacular! !! It was the most pleasant experience at a dealership. Highly recommend. Im now a lifelong customer. More

by Redguy216
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Friedman, James Pena

Dec 16, 2025

Alfa Romeo Fiat of Strongsville responded

Hi Redguy216, Thank you for taking the time to leave this excellent 5 star review! We appreciate the kind words and your patronage. We hope you're loving your new Alfa Romeo!

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