Michael Dao

Criminally Negligent and Shamelessly Dishonest I brought my Subaru in for a routine oil change and wheel rotation, basic maintenance I've done consistently for years without issue. When I got it bac brought my Subaru in for a routine oil change and wheel rotation, basic maintenance I've done consistently for years without issue. When I got it back, THREE wheel studs on the front passenger side were snapped clean off, along with one on the driver’s side. Let that sink in: I gave them a fully functional car, and they returned it with critical safety components broken. When I confronted the manager, his response was laughably irresponsible: “normal wear and tear.” Really? Four broken studs during a simple rotation is “normal”? Not only did they refuse to take accountability, but they also tried to pin the blame on me, despite my spotless maintenance record. Then came the insult to injury: they quoted me $600 for one side and $300 for the other to fix the damage THEY caused. I got quotes from other reputable shops averaging $200 total. So not only did they break my car, they tried to scam me into paying FOUR TIMES the fair market rate. This is not just bad service; this is predatory behavior. They break parts, deny responsibility, and corner customers into paying outrageous fees or risk driving a dangerously compromised vehicle. The fact that my wheel could still technically be held by two remaining studs shows they knew exactly what they were doing: just enough damage to make it unsafe, but not enough to make it undrivable. I was forced to choose between paying $800 for their mistake or risking my life and others’ on the road. That’s not just unethical, it’s criminal. If I had the resources, I’d sue them without hesitation. Avoid this dealership like your life depends on it, because it just might. More

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I was blown away by the service and professionalism of everyone who helped me on Friday, July 21 and Tuesday, July 25, 2023. However, I only have two names: Michael Dao & Aiden Pixley were absolutel everyone who helped me on Friday, July 21 and Tuesday, July 25, 2023. However, I only have two names: Michael Dao & Aiden Pixley were absolutely 💯% GREAT but every single person I came in contact with was also very professional and courteous. Thank you for your wonderful dealership! More

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My visit was very efficient. The check in process was much faster than Walser Subaru especially to obtain the rental. Michael was fantastic. I was slightly disappointed I was cha The check in process was much faster than Walser Subaru especially to obtain the rental. Michael was fantastic. I was slightly disappointed I was charged $100 when no work was done. I understand the technicians reviewed my car and spent time on that. I wish a credit could be applied to another visit or something. I am calling it my $100 car wash. More

by danelle.fiman Verified Customer Verified Customer

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Great customer service , informative technicians, comfortable atmosphere , and apps that keep me updated on what is happening with my vehicle comfortable atmosphere , and apps that keep me updated on what is happening with my vehicle More

by golfgalmel Verified Customer Verified Customer

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Michael is a top performer - sets the example for a positive customer experience for any service department. Listens well, friendly, informative positive customer experience for any service department. Listens well, friendly, informative More

by BRETTADAMSMN Verified Customer Verified Customer

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Michael was very helpful in solving my problem, and I was at the dealer for only a short time. at the dealer for only a short time. More

by MarkV Verified Customer Verified Customer

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Always a pleasure to go here. I love the feeling, I love the experience and I really appreciate their competitive prices. I love the feeling, I love the experience and I really appreciate their competitive prices. More

by Steen Verified Customer Verified Customer

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Michael was very accommodating and professional! I appreciated his knowledge and assistance during my visit. Thank you! I appreciated his knowledge and assistance during my visit. Thank you! More

by Candel Verified Customer Verified Customer

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I was having issues with the check engine light that could not be diagnosed in the first visit. They followed up with me and I indicated that it happened again. They took it from there by scheduling a could not be diagnosed in the first visit. They followed up with me and I indicated that it happened again. They took it from there by scheduling another appointment, getting it diagnosed with the new information. Their follow-up and service is second to none!! More

by BRENTPEDERSON Verified Customer Verified Customer

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I was very impressed with the service. They provided a car which my wife needed to get me to the airport They provided a car which my wife needed to get me to the airport More

by OBDOC4562 Verified Customer Verified Customer

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