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Michael Bateman
Michael Bateman at Joe Machens Capital City Ford

Michael Bateman

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.5
44 Reviews
4.5

44 Reviews

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44 Reviews of Michael Bateman

April 01, 2026

Dealership Rating
Employee Rating

Very nice and truthful They have knowledge about how long something will take to fix. More

by HISE572003
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

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March 27, 2026

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Employee Rating

Appointment was made and confirmed online. Was told no appointment was made when I dropped off my car. But Michael took care of it and got my car repaired quickly. More

by MCEUED
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

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Mar 29, 2026

Joe Machens Capital City Ford responded

Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!

March 27, 2026

Dealership Rating
Employee Rating

Subpar service. Would not recommend to anyone. Unable to thoroughly diagnose a problem. After the problem is 'fixed' these seems to be another problem following it. More

by Chelseaallee09
Recommend Dealer
No

Other Employees Tagged: Michael Bateman

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Apr 01, 2026

Joe Machens Capital City Ford responded

Thank you, Chelsea, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. GSM - Harold Love hlove@machens.com

Apr 01, 2026

Joe Machens Capital City Ford responded

Thank you, Chelsea, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. GSM - Harold Love hlove@machens.com

March 21, 2026

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Employee Rating

All good Took care of the recall and they took care of it that's all I know More

by Wndmeller
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

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Mar 21, 2026

Joe Machens Capital City Ford responded

Michael and our service team are glad to have resolved your Ford F-350 recall efficiently. Thank you for trusting us with your truck. We look forward to assisting you next time.

March 20, 2026

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Employee Rating

Great service and quality of work! Always done when they say that it will be done! More

by dwhack
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

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Mar 22, 2026

Joe Machens Capital City Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Mar 20, 2026

dwhack responded

Great service and quality of work! Always done when they say that it will be done!

March 19, 2026

Dealership Rating
Employee Rating

A life-saving experience Made me feel valuable comfortable and respected. They heard exactly what I was complaining about and corrected what needed to be corrected in a timely manner. More

by MRSMARYCOLEY
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

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Mar 19, 2026

Joe Machens Capital City Ford responded

Thank you for sharing your feedback about your Bronco Sport service. We’re glad our team listened to your concerns and addressed everything promptly so you felt respected and comfortable. We appreciate the opportunity to assist and look forward to helping you again.

March 17, 2026

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Employee Rating

I had to bring my car in 3 multiple times after being told it would be done the second time. I also had to remind about things that needed to be done. Also was not provided a rental like warranty agreeme More

by GOLDEN.KRISTINA
Recommend Dealer
No

Other Employees Tagged: Michael Bateman

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Mar 20, 2026

Joe Machens Capital City Ford responded

Thank you, Kristina, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Tom Stegeman GM tstegeman@machens.com

March 17, 2026

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Employee Rating

Machens has always been my ‘go to’ place …. A long tradition of prompt and top-notch service, courteous staff and welcome vibes. At a recent service, a change in tires, staff bent over backward More

by CAROLYNLOETHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Stegeman, Adam Rodriguez, Ryen Hatfield, Eric Ahart, Mike Nowicki, Bryan Wyatt

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Mar 17, 2026

Joe Machens Capital City Ford responded

Thank you for your long-standing loyalty and for letting us handle the tire change on your Lincoln. We’re glad the team could go above and beyond to make sure everything went smoothly. We look forward to taking care of you again.

March 14, 2026

Dealership Rating
Employee Rating

Kept me informed of service through entire service process experience. Michael was personable and efficient. Great to work with. More

by rumdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

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Mar 14, 2026

Joe Machens Capital City Ford responded

Thanks for sharing your experience. We’re glad our team kept you informed during your Ford service, and Michael will be pleased to hear your praise.

March 13, 2026

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Employee Rating

Brought car in for 80,000 mile service, service done and later a tire sensor light came on . Was not on before. Wanted $220 to replace. Makes me want to buy a Chevrolet next time. More

by Kent123
Recommend Dealer
No

Other Employees Tagged: Michael Bateman

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Mar 19, 2026

Joe Machens Capital City Ford responded

Thank you for bringing this to our attention, Kent, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. GSM - Harold Love hlove@machens.com

Mar 20, 2026

Joe Machens Capital City Ford responded

Thank you for bringing this to our attention, Kent, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. GSM - Harold Love hlove@machens.com

Mar 20, 2026

Kent123 responded

I have bought two cars from this dealership.I recently had my 2018 Ford Fusion hybrid in for oil change service and was advised by R. Hatfield to consider the 80,000 miles service. I was in talks about trading in my car for a 2025 Ford Escape. That deal fell through. At a later date made appt to have the 80,000 miles service done. Adviser was M.Bateman. Service was completed including, brakes,gas,coolant changed. Two days later Tire Pressure sensor light came on the dash. Brought the car back in. Advisor. R.Hatfield attempted to reset the sensor.no luck. I was told $220.00 to fix the one sensor and should replace all four. I advised that the sensor was not on until it was worked on. I know that a sensor if handled rough will come on. I am disappointed no effort was made to assist in any way to a loyal customer who had $100 plus on oil change, Close to $800 for the 80,000 mile service. Then was $880.00 if I wanted to replace all four sensors. This is exactly how you lose a loyal customer. A check around the area and all four sensors can be replaced for less than half of that quote. I will keep this all in mind when I want to buy a new car again.

Mar 20, 2026

Kent123 responded

Kent123, contact information: rkentjohnson@gmail.com, ph 573-298-2199.

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