Meryl Herlong | Page 22

Superb Buying Experience Super responsive, very friendly and aggressive pricing. I live in a different state and called for a quote. When I spoke with Wes, it was like I was Super responsive, very friendly and aggressive pricing. I live in a different state and called for a quote. When I spoke with Wes, it was like I was talking with a friend. One of the absolute best car purchasing experiences I have had. My wife picked up the vehicle and the Herlong team treated her very well. Thanks for the excellent experience. More

by D Harms Verified Customer Verified Customer

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Used car Everybody was friendly and easy to work with. The best part is that our salesman was never pushy. I usually hate buying cars and working with cars sal Everybody was friendly and easy to work with. The best part is that our salesman was never pushy. I usually hate buying cars and working with cars salesmen. I always feel like they are being less than transparent. Working with James was the exact opposite. I'd buy another car from them and I highly recommend others to buy a car at Herlong. More

by JackBelle Verified Customer Verified Customer

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Excellent Customer Service We can’t say enough good things about Herlong. We drove approximately 2 hours to purchase our vehicle and had a very limited window to finalize the de We can’t say enough good things about Herlong. We drove approximately 2 hours to purchase our vehicle and had a very limited window to finalize the deal. Sandy and Meryl were extremely quick with getting everything done. They were both very personable and made our experience seem more than just transactional. More

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Great experience! Such a pleasant experience working with Herlong Ford. Sandy and Meryl were great to work with and clearly explained the whole process. Highly recommen Such a pleasant experience working with Herlong Ford. Sandy and Meryl were great to work with and clearly explained the whole process. Highly recommend this dealership! More

by DANDM1989 Verified Customer Verified Customer

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Quick and Painless This will be second used vehicle that we have purchased from Herlong, and each time the transaction was extremely satisfying, the entire team was awes This will be second used vehicle that we have purchased from Herlong, and each time the transaction was extremely satisfying, the entire team was awesome. More

by W.RENAE.PEARCY Verified Customer Verified Customer

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Great experience buying a used truck! These folks were great to work with! They went way above and beyond to get me into the truck I wanted, and made sure everything was in top condition o These folks were great to work with! They went way above and beyond to get me into the truck I wanted, and made sure everything was in top condition on it. More

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I'm grateful to have purchased a new vehicle I found what I was looking for as soon as I got on the lot..I drove off with it..Very Pleased.I hope to enjoy the car. I found what I was looking for as soon as I got on the lot..I drove off with it..Very Pleased.I hope to enjoy the car. More

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Buying from Herlong was great Very large selection. I was treated with respect by friendly people. I also like buying local. Only item was a long wait to get to the financing peopl Very large selection. I was treated with respect by friendly people. I also like buying local. Only item was a long wait to get to the financing people,but thats the way it is when you are at a dealer like Herlong that is selling so many cars. More

by CLARK.DOUGLAS48 Verified Customer Verified Customer

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No Pressure, Perfect Price, Great teamwork. Went to look at a vehicle that was found using an internet search. The James told us it was so hot (98) we could just wait in the showroom and he wou Went to look at a vehicle that was found using an internet search. The James told us it was so hot (98) we could just wait in the showroom and he would bring the Lincoln up to us. I've never had that done with a used car before! Wes walked over to us while we were standing there to make sure James was being helpful. We looked it over and liked what we saw. Took the Lincoln on a test drive. Expected a sales push when we returned. No pressure. James asked how we liked the drive, asked if we still wanted to shop or were we considering a purchase that day. He offered to see what they kind of deal they could make. He reassured us this was not a commitment. We accepted. That's when we met Meryl and Richard. Meryl told us it would take a few minutes to get the paperwork together, so James went to get a tech person to explain some of the gadgets on the vehicle. Richard took us through the controls of the Lincoln and capabilities of the touchscreen. Once again, this has never happened to me when buying a used car before! This would be a good time to mention the dealership had just closed for the evening. We went to do paperwork and James took the car to fuel it up and wash the road dust off. Meryl was professional, but with a friendliness like we were old family friends. She was very patient and took the time to explain all the paper work. Her and my wife chatted anytime I wanted too read through something. This made me feel that I could take my time to be sure I understood before I signed anything. As stated earlier no pressure even after we said we were going to buy. When all was done James said the change oil light had came on. He gave us the choice of leaving the vehicle or bringing it back the next day as the dealer ship was closed for the evening. So the next day I brought the vehicle back to get the oil changed. The service department was busy with people from all over the state (impressive reputation). They worked me through in a very swift pace. Everyone I encountered at the dealership was very friendly. The calm casual feeling of the place exudes a neighborhood feel that you would expect from a corner store were everyone is a regular. This is one of the best buying experiences I have ever had. Just for the record I'm 58 years old and have bought more that 20 vehicles in my life. More

by JD_HOOVER Verified Customer Verified Customer

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Great customer service From the time we stepped onto the lot until the final purchase of our car, Herlong Ford was great! Great customer service from every person we intera From the time we stepped onto the lot until the final purchase of our car, Herlong Ford was great! Great customer service from every person we interacted with and very helpful throughout the process. Garrett was great and answered any questions we may have had without hesitation! More

by KWATERS0517 Verified Customer Verified Customer

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