Melvin Alston | Page 19

I've known Melvin for over 20 years. He is friendly, honest and straightforward in discussing service options. The dealership is responsive in scheduling service and arranging a loaner. Action speaks honest and straightforward in discussing service options. The dealership is responsive in scheduling service and arranging a loaner. Action speaks louder than words and we have purchased four cars here and had all service performed at the dealership over the years. More

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Lalo, my sales rep was very helpful and knowledgeable. Very understanding for my situation. His professionalism and compassion was instrumental in making this an enjoyable unplanned transition. Very understanding for my situation. His professionalism and compassion was instrumental in making this an enjoyable unplanned transition. More

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When I have my Lexus serviced, I expect friendly and superb service. I was not disappointed. Beginning with my phone call to Mrs. Daniels to schedule the service appointment to the completion of my serv superb service. I was not disappointed. Beginning with my phone call to Mrs. Daniels to schedule the service appointment to the completion of my service, everyone was friendly and eager to assist me. Upon entering the service lane, I was greeted by one of the workers. I informed him of my 8:00 a.m. appointment with Mr. Alston. Mr. Alston and I exchanged greetings. In his office, he explained the scheduled service and completed the forms for a loaner. I informed Mr. Alston the battery in my key required changing and he replaced it. Before returning to the Dealership, I received a video from Mr. Younts explaining the completed service. He also related my 450H may require new brakes at the next service. Upon returning to the Dealership, Mr. Alston explained the completed service and the possibility of requiring brakes at the next service. After paying for the service, Mr. Alston directed me to my clean 450H. As usual, I received friendly superb service from the Lexus team. More

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Great experience and service. Melvin Austin has been my go to for 16 years. I recently worked with Danny in Melvin's absence and he was wonderful as well. go to for 16 years. I recently worked with Danny in Melvin's absence and he was wonderful as well. More

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Over all a very good experience. However the car was not ready when promised and there was no attempt to notify me that it would not be ready. Just a simple walk into the waiting area to say "We are running ready when promised and there was no attempt to notify me that it would not be ready. Just a simple walk into the waiting area to say "We are running a little late with your car", would have made this a 5-star experience More

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I was met by Melvin who provided an excellent customer service experience. He advised me as to what service was needed, the price, and time frame for service. The service was performed for the price he service experience. He advised me as to what service was needed, the price, and time frame for service. The service was performed for the price he quoted and on time. More

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Melvin Alston always does a good job. No problems with the work performed. The staff always are helpful and friendly. The facilities are first class. the work performed. The staff always are helpful and friendly. The facilities are first class. More

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I am very pleased with the Jim Hudson Lexus dealership in Columbia, SC The service department did a good job. They are still saying Brenda Gross in the letters to me. Please have changed to my name, Donn Columbia, SC The service department did a good job. They are still saying Brenda Gross in the letters to me. Please have changed to my name, Donna Davis More

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Highly satisfactory and excellent service! Melvin is very caring and sincere on the advice he gives and recommendations made to improve the condition of your car. He hasn't scored less with me with his very caring and sincere on the advice he gives and recommendations made to improve the condition of your car. He hasn't scored less with me with his very reliable 5-Star service. More

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My Lexus had a very odd problem which was difficult to diagnose. Tony, Melvin and many of the technicians worked very hard to determine what was causing the issue. Tony went above and beyond what any norm diagnose. Tony, Melvin and many of the technicians worked very hard to determine what was causing the issue. Tony went above and beyond what any normal professional would do to get at the root of the problem. I am really grateful to everyone who spent a lot of time to fix my car. I couldn't be happier with my car or my choice to have it serviced at Jim Hudson. More

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