Melanie Parra | Page 3

Jose did a good job. He was friendly and personable and cared. The rest of the process and people - a bunch of criminals and deceitful liars. I asked Jose to negotiate the car over the internet. We did a cared. The rest of the process and people - a bunch of criminals and deceitful liars. I asked Jose to negotiate the car over the internet. We did and I filled out paperwork on the internet per his instructions to speed up the process and asked if I could please have paperwork ready to sign. All good until I got there. Granted the first car did not suit my needs and Jose had to work on a new deal. He did, emailed me and I agreed. When I got there, wouldn't you know, the very reason I asked not to waste my time AGAIN as was done months ago to my wife, Jose brought "someone else" out to tell me that "they apologize" but, the deal I made with Jose via email was not understood and couldn't be done. Eventually, and I mean at least an HOUR they landed on $349 payment. WHY does it take so long? You all actually think customers are stupid. You always have more employees than customers and I'm sure you go over, huddle at that desk like they always do and laugh and come up with some number and come back with "I talked to my manager". HA, sure. I reluctantly agreed, you did your thing by exhausting me into saying yes. GOOD JOB! Then the RIDICULOUS waiting around and being visited by several other people continued. I was there from 5:30pm and left at 9:45pm. So many times by so many people I would hear, "it will be half hour, no more" and so many times it would be far longer. So much for getting me in and out as I made very well clear to Jose and so much for honoring a deal that is in writing. There are so many things along the way that are just incredulous both before this experience and after that I will NEVER buy a car from you again. I want to talk to the Owner and tell them what a horrible place and horrible people you have but, I'm sure that will never happen and even if I tell them or your Customer Care or someone, nothing will change. Nothing ever does. I've asked my number to be taken off your call list and yet they keep calling. I've asked my auto and contact information to be changed and yet, you keep my son's name on that never bought a car from you and you have old cars we don't have. To burn me in the end, I get my first bill and it's not $349 as I was presented, it's $349.88. Not much, but nonetheless, enough to say, it's really $350 and you didn't give me exactly what you told me...again. Oh, and then to top it off, when I went to pick up my car after getting the leather put in, I was dropped off at 7am. Didn't leave until 8am because they lost my key. Although some more empty apologies were thrown around, they were clearly wanting to blame me by saying, "we were told you were going to get it last night." Well, I did talk to Carlos and as I said, I would in West Palm and don't know if I could make it by 7pm but, I will try and "worst case scenario, I'll pick it up tomorrow morning" Poor communication. There is so much more that I have to say about how awful you are but, my hand hurts. Someone call me and give me something. More

by FOURHASTINGS Verified Customer Verified Customer

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They were wonderful and very accommodating. I was very comfortable doing a deal with them and helped us through whatever problems that arose. They made the process simple and easy. comfortable doing a deal with them and helped us through whatever problems that arose. They made the process simple and easy. More

by EBENNIS2 Verified Customer Verified Customer

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First time buying a new car. I was greeted right when I walked into the showroom and was introduced to Vlad on the sales team. He made sure I had all my questions answered and showed me all my options. Was walked into the showroom and was introduced to Vlad on the sales team. He made sure I had all my questions answered and showed me all my options. Was a great experience and felt comfortable the whole time. Been using the service dept for a couple years glad to see the sales dept match the great experience I always have with the service dept. More

by ERIC@ERICANDRESEN.COM Verified Customer Verified Customer

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Been a repeat customer with Honda for 16 years. Upgraded to a Touring which is fantastic. My only issue would be the time it takes to complete the transaction. It is way too long. Especially with Covid, For to a Touring which is fantastic. My only issue would be the time it takes to complete the transaction. It is way too long. Especially with Covid, For the sake of all customers; please consider streamlining the process and make a significantly less daunting activity. . More

by KCEE Verified Customer Verified Customer

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I'm happy the way the staff at this dealership was able to help me. I would definitely recommend anyone to this wonderful dealership for purchasing a vehicle. to help me. I would definitely recommend anyone to this wonderful dealership for purchasing a vehicle. More

by VESPINOSA90 Verified Customer Verified Customer

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Helped me find the car I didnt know I love Deb and Melanie were both great employees, very friendly and down to earth.. and they helped me decide which car is best to choose for myself and my f Deb and Melanie were both great employees, very friendly and down to earth.. and they helped me decide which car is best to choose for myself and my family as i couldn't pick between 2 that they helped narrow down for me. I feel comfortable and happy with the choice i made. I highly recommend both of them and will return for my next car in the future. More

by VANIA Verified Customer Verified Customer

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Best Car Acquisition Experience Yet From beginning to end, the people I dealt with at Coral Springs Honda were exceedingly friendly, accomodating, and professional. Terry Weaver in sales From beginning to end, the people I dealt with at Coral Springs Honda were exceedingly friendly, accomodating, and professional. Terry Weaver in sales couldn’t have been better. He was patient with my decision making, able to answer every single question I had, and never once made me feel pressured to get a specific vehicle, style, or extra feature. This was my first new car experience and he was genuinely excited for me. I liked the deal so much on my vehicle, I decided to end my wife’s current lease and get her a vehicle on the same day so we would only ever have to deal with Coral Springs Honda/auto mall ever again. They didn’t have the color/feature combination I wanted on one of the vehicles, so they looked for it and had it at the dealership from another location within 3 hours! Thanks Farhan and Melanie! Fabio made the paperwork and finance easy to understand and it was handled faster than I would’ve thought possible. Vlad and Jorge in insurance helped me get my insurance updated and they actually ended up finding a deal for me that provided more coverage for nearly $200 less a month than my current carrier was quoting me for the new vehicles. Jorge is my insurance agent now. The GM came out and greeted me during the process and thanked me for choosing Coral Springs Honda which I thought was a nice touch. I even got a call a day later to ask if everything went well and to see if I had any unanswered questions. I only write reviews when I’m so thoroughly impressed or disappointed that I think other people need to hear some honesty - good or bad. I think I’ve written 5 Amazon reviews (3 good, 2 bad) and 2 yelp (1 each) over the past 10 years. I couldn’t give Coral Springs Honda a higher review. This experience secured my business going forward and anyone I run into looking for a vehicle will hear this same report. More

by MICHAEL_ILES Verified Customer Verified Customer

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Great experience! Had a great experience from sales to finance. Everything was easy and stressfree thanks to Melanie and Yobany in finance and Hector in sales. Would re Had a great experience from sales to finance. Everything was easy and stressfree thanks to Melanie and Yobany in finance and Hector in sales. Would recommend 10/10 More

by JACKIEBRITTO Verified Customer Verified Customer

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Best car buying experience Melanie and Lisa were fantastic. I highly recommend these two ladies. This was the quickest transaction from start to finish. Big inventory to choose Melanie and Lisa were fantastic. I highly recommend these two ladies. This was the quickest transaction from start to finish. Big inventory to choose from and wonderful customer service More

by DEVEN_SILVERMAN Verified Customer Verified Customer

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Friendly Staff Coral Springs Auto Mall has very friendly sales staff who make buying a new Honda hassle free. Make sure to ask for Farhan and Melanie! Coral Springs Auto Mall has very friendly sales staff who make buying a new Honda hassle free. Make sure to ask for Farhan and Melanie! More

by Geraldine Verified Customer Verified Customer

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