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Maximilian (Max) Hernandez
44 Reviews
I enjoy working and servicing vehicles. I've obtained all my credentials for a Certified Technicians for Lexus. On my downtime, I enjoy playing guitar & piano along with being a Hot Wheel collector
Read moreDealership Experience
4 yrs, 8 mos
Industry Experience
4 yrs, 8 mos
Specialties & Trainings
Associates Degree in Arts, General Technician
44 Reviews
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44 Reviews of Maximilian (Max) Hernandez
May 29, 2025
05-27-25 Service Date; Assisted by Max @ Desk # 25. Being female and working with the public for over 40years, 34 yrs. @ a high-demanding level, I know first hand that customer service can be challengi Being female and working with the public for over 40years, 34 yrs. @ a high-demanding level, I know first hand that customer service can be challenging; however Mr. Max was exemplary. He was diligently concise, respectful, and considerate. A professional. His communication skills are exemplary, specially when I asked questions about the service process and the recommended services. He included the timelines of when the services should be scheduled and why. Thank you! Mr. Max. I look forward to your assistance at my next Toyota Service Appointment. Respectfully, AC More
by ac
Other Employees Tagged: The automotive service mechanics. Thank you!
May 29, 2025
Car Service date 05-27-25 with Mr. Max. Working with the public for over 40 years (34 yrs. in a high-stress environment); I know first hand that customer service can be challenging at Max. Working with the public for over 40 years (34 yrs. in a high-stress environment); I know first hand that customer service can be challenging at times. Mr. Max was respectful, concise, and helpful. His communication skills are exemplary, specially when I asked questions regarding the car services process, including prices and timelines. He made recommendations based on my car needs, including the service and timelines of when they should be scheduled. Thank you, Mr. Max for your assistance! And Thank you to the Toyota Mechanics that help me maintain my car safe to drive. I look forward to your assistance at my next Toyota, Corola’s service appointment. Respectfully, ac. More
by ac
Other Employees Tagged: The Longo Toyota Mechanics (El Monte).
May 10, 2025
On Monday, May 05, I purchased my first car ever through this dealership, and the experience was excellent. Sales consultant Jeffrey Tomita made the process smooth and easy. He was extremely helpful and has this dealership, and the experience was excellent. Sales consultant Jeffrey Tomita made the process smooth and easy. He was extremely helpful and has great customer service skills. A few days later I noticed a broken side panel on my vehicle. Tomita along with service consultant Max Hernandez took care of the matter within days. Overall great dealership. More
by Julio_moreno3142
Other Employees Tagged: Jeffrey Tomita
April 26, 2025
Great customer service. I had the pleasure to be assisted by Max Hernandez. Very knowledgeable and explained in detail the service my car needed. I had the pleasure to be assisted by Max Hernandez. Very knowledgeable and explained in detail the service my car needed. More
by Lgomez0303
April 21, 2025
Always a pleasure getting my car maintenance at Longo. Max was very helpful and thorough, explaining what my car needed and providing options. The estimation of wait time are accurate. Max was very helpful and thorough, explaining what my car needed and providing options. The estimation of wait time are accurate. More
by Elisa Cardenas
February 04, 2025
Very clean very prompt and satisfying on the service a person gets , I my wife was very happy with her new car and I was very satisfied with the service department as we’ll . person gets , I my wife was very happy with her new car and I was very satisfied with the service department as we’ll . More
by Martin barajas
February 03, 2025
Made an appointment, got there and was taken care immediately by Max who explained everything and gave me an ETA that was accurate. Received a call about getting my air filter replaced which I did. V immediately by Max who explained everything and gave me an ETA that was accurate. Received a call about getting my air filter replaced which I did. Very satisfied with the service provided. More
by rosahz1
December 30, 2024
On our last service visit on December 26th for our 2011 Highlander a service list was sent with our son , we did not ask for brake inspection and tire rotation . we are disabled seniors that needed the a Highlander a service list was sent with our son , we did not ask for brake inspection and tire rotation . we are disabled seniors that needed the assistance of our son to take our vehicle in. When I picked up the vehicle with another son there was a charge for that service. We have been loyal , in that since we purchased our vehicle all service has been done at Longo. We had provided a service list earlier to Alex Leyva, for our canceled December 23rd apt. We had to change our apt. time ,Alex did not get back to us. We rescheduled for December 26th, and Max Hernandez received our vehicle. The service list was multiple because of the difficulty in getting the vehicle in. We are not happy that already high service cost is being bumped up. Sincerely, Richard and Marilyn Kamimura More
by alohakamimura
Other Employees Tagged: Alex Ayala
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