Max Shumilo | Page 18

I purchased a pre-owned 2017 CRV 3 weeks ago. Ernest Lovelace was my salesman and I highly recommend him. He found a car with the exact specifics I was looking for at another Honda dealership and brough Lovelace was my salesman and I highly recommend him. He found a car with the exact specifics I was looking for at another Honda dealership and brought it to Bel Air. He was never pushy but was very attentive, professional, and kind. Even after the sale, he followed up consistently. As luck would have it, my CRV had an “all warning lights on” electrical problem twice in the last three weeks and had to go into the shop both times. Ernest kept in touch and made sure I was taken care of. A shout out to Mr Dowdy in the finance department. He was very pleasant and helpful. Manager Max got involved during negotiations. Although he drove a hard bargain, in the end he made a small concession which meant a lot to me. Hopefully, the electrical problem doesn’t reoccur. All in all, at this point in time, I would recommend Heritage Honda in Bel Air and especially Ernest Lovelace. More

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Very enjoyable experience working with Jade. He was very patient and worked with us throughout the entire car buying experience. And, being a NY Yankee fan helped clinch the deal. I would definitely reco patient and worked with us throughout the entire car buying experience. And, being a NY Yankee fan helped clinch the deal. I would definitely recommend him to anyone seeking to buy a car and would not hesitate to do business with him once again. More

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DO NOT STEP FOOT IN THIS DEALERSHIP. WORST EXPERIENCE EVER AT A DEALERSHIP. These salesmen at this dealership are predatory salesmen that do not care a single bit about your experience and are just tryin EVER AT A DEALERSHIP. These salesmen at this dealership are predatory salesmen that do not care a single bit about your experience and are just trying to get their commission. We were looking to buy a new car and a salesmen kindly helped us test drive the car. After not being able to come to an agreement on price we kindly left. All week then 4/5 salesman constantly called interrupting my work week telling us to come back in the following week, they had interest in getting a deal done and would lower their price to meet our terms. Mind you this dealership is very far from where I live so I asked all of them if a) the car was still available and b) they would in fact lower the price. Well day of we get to the dealership and they tell us they sold the car the night before. WE SET UP AN APPOINTMENT FOR THIS CAR THE MORNING OF. Nobody at this dealership had the audacity to inform us and instead allowed us to drive all the way to their dealership. These guys are not worth your time and they do not care about you. You can get a better price and certainly a better experience from other dealerships within the area. More

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Charles did a amazing job from start to finish on my deal and was a pleasuring deal with. I would recommend Charles to anyone interested in a new or used Honda and was a pleasuring deal with. I would recommend Charles to anyone interested in a new or used Honda More

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Dennis our salesman was fantastic. He went above and beyond to help us make the best decision on the new suv that we purchased. Travis Dasher was very helpful in making decisions on our extended warrant beyond to help us make the best decision on the new suv that we purchased. Travis Dasher was very helpful in making decisions on our extended warranties. More

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Very professional and very helpful . I would definitely recommend buying at heritage Honda in Fallston . There eagerness to attend to your needs were truly outstanding recommend buying at heritage Honda in Fallston . There eagerness to attend to your needs were truly outstanding More

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Terribly disappointed that Heritage Honda did not provide a first complimentary oil change for our new Honda HRV we bought off of your showroom floor! This is our sixth Honda in a row and the third one bough a first complimentary oil change for our new Honda HRV we bought off of your showroom floor! This is our sixth Honda in a row and the third one bought at Heritage Honda. What a disappointment! More

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