Maurice "Mo" McQueen
Maurice "Mo" McQueen at Mercedes-Benz of Portland

Maurice "Mo" McQueen

Service Advisor

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.0
42 Reviews
4.0

42 Reviews

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42 Reviews of Maurice "Mo" McQueen

September 28, 2025

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Employee Rating

We are very disappointed my daughter and I They should do this to us Charged us double for the same service More

by Rimkako2
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Andy Acevedo

Sep 30, 2025

Mercedes-Benz of Portland responded

Thank you for taking the time to leave a review. I'm very sorry to hear about the double charge issue as that is certainly not the kind of service we aim to provide and I want to make sure this gets addressed immediately. Please contact me so that I can learn more about what transpired here and work towards a resolution for you both. Thank you. Daniel Morisato - General Sales Manager - danielmorisato@lithia.com

August 08, 2025

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I had a major annual service before which my ML was working perfectly. A few days later my ML stopped responding to the accelerator. They discovered that the technician had neglected to install a neces More

by BGROSE1
Service Price Transparency
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Service Time
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Recommend Dealer
No
Aug 11, 2025

Mercedes-Benz of Portland responded

Hi there, thank you for taking the time to leave a review. It is unfortunate to hear about your experience with the service and the level of communication you received as we strive for thoroughness and transparency. I would like to assist you in the best way I can. Please reach out to me directly if you'd like to discuss further or need assistance moving forward. Thank you. Eric Trueblood - Service Manager - 503-228-8351

August 07, 2025

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My experience at Mercedes Benz of Portland was stellar! Communications with my service manager Andy was always easy and direct. He was kind and courteous. More

by WMTRAVIS3
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Recommend Dealer
Yes

Other Employees Tagged: Andy Acevedo

Aug 08, 2025

Mercedes-Benz of Portland responded

Thank you for sharing your feedback! We're so pleased to hear that Andy provided such clear and courteous service at Mercedes-Benz of Portland. We look forward to seeing you again, safe travels!

August 02, 2025

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I've found this service dept to be the best in the Portland area for Mercedes Benz. They are easy to work with and accurate with their information, and most importantly, I can trust what they tell m More

by HatBrim
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mitchell Raymer, Jason Jones

Aug 04, 2025

Mercedes-Benz of Portland responded

Thank you for sharing your fantastic feedback! We’re so pleased to hear you had a seamless experience with our service department, and we’re grateful for your kind words about Mo and Mitchell. Let us know if you ever need anything in the future!

May 26, 2025

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My service agent Rebecca was so welcoming and kind, answered all my questions, and took care of me promptly. Thank you ! More

by JASMINECALHOUN
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Recommend Dealer
Yes

Other Employees Tagged: Rebecca was my service agent but Mo is also very kind

May 28, 2025

Mercedes-Benz of Portland responded

Thank you for highlighting the exceptional customer care provided by Rebecca! We love hearing about service experiences such as these at Mercedes-Benz of Portland. Please let us know how we can serve you in the future, Jasmine!

May 15, 2025

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Employee Rating

Dropped my car off to be inspected for a noise that was coming from under the hood well the problem was never fixed but ended up paying $2100 dollars for services that was recommended. More

by balsa84fabric
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Recommend Dealer
No
May 16, 2025

Mercedes-Benz of Portland responded

I'm sorry to hear about your experience with the inspection. It sounds like we didn't address the main issue, and I apologize for any inconvenience this may have caused. Please reach out so we can discuss how to make things right for you. Thank you, Eric Trueblood - Service Manager - 503-228-8351

May 06, 2025

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Employee Rating

The Service staff was courteous and polite. Maintenance and service went well, and the car was returned nicely cleaned up inside and out. The waiting area does not compare well with other simil More

by plchurchill
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 06, 2025

Mercedes-Benz of Portland responded

Thank you for sharing your feedback! We're glad to hear that our service staff at Mercedes-Benz of Portland took good care of you and your vehicle. We appreciate the input on our waiting area and will consider it as we strive to improve every aspect of our customer experience. Safe travels!

May 01, 2025

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Overall pleased with service and help. Fast, responsive and listened to my needs for the cat. More

by None
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesus Soria

May 06, 2025

Mercedes-Benz of Portland responded

Thank you for the first-class rating from all of us at Mercedes-Benz of Portland! We look forward to assisting you with your future sales and service needs. Until then, safe travels!

May 01, 2025

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They are doing very good job I will comeback soon l can love your guys More

by KETPRAPAS
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Recommend Dealer
Yes
May 06, 2025

Mercedes-Benz of Portland responded

Thank you for the first-class rating from all of us at Mercedes-Benz of Portland! We look forward to assisting you with your future sales and service needs. Until then, safe travels!

April 12, 2025

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Employee Rating

I’ve been bringing my car to this dealership for yearly maintenance, but it feels like the level of service has been declining each time I visit. This time, when I arrived, everything seemed fine. I was More

by K.H
Service Price Transparency
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Service Time
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Recommend Dealer
No
May 02, 2025

Mercedes-Benz of Portland responded

Thank you for taking the time to rate your experience. If you would like to discuss this further, feel free to reach out to our management team.

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