Maurice "Mo" McQueen

I had a major annual service before which my ML was working perfectly. A few days later my ML stopped responding to the accelerator. They discovered that the technician had neglected to install a neces working perfectly. A few days later my ML stopped responding to the accelerator. They discovered that the technician had neglected to install a necessary gasket. A few days later the same symptoms reoccurred. This time they said I needed a new part for $1400. I am not a believer in this kind of coincidence. Then they neglected to tell me that my car was ready to be picked up. I had to call them several days later to find out. More

by BGROSE1 Verified Customer Verified Customer

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My experience at Mercedes Benz of Portland was stellar! Communications with my service manager Andy was always easy and direct. He was kind and courteous. Communications with my service manager Andy was always easy and direct. He was kind and courteous. More

by WMTRAVIS3 Verified Customer Verified Customer

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I've found this service dept to be the best in the Portland area for Mercedes Benz. They are easy to work with and accurate with their information, and most importantly, I can trust what they tell m Portland area for Mercedes Benz. They are easy to work with and accurate with their information, and most importantly, I can trust what they tell me. Their costs are competitive and better in some areas, tires being an example. Mo is great to work with in Service. And Mitchell in Sales is the best, very patient, knowledgeable and easy to work with.. More

by HatBrim Verified Customer Verified Customer

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My service agent Rebecca was so welcoming and kind, answered all my questions, and took care of me promptly. Thank you ! answered all my questions, and took care of me promptly. Thank you ! More

by JASMINECALHOUN Verified Customer Verified Customer

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Dropped my car off to be inspected for a noise that was coming from under the hood well the problem was never fixed but ended up paying $2100 dollars for services that was recommended. coming from under the hood well the problem was never fixed but ended up paying $2100 dollars for services that was recommended. More

by balsa84fabric Verified Customer Verified Customer

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The Service staff was courteous and polite. Maintenance and service went well, and the car was returned nicely cleaned up inside and out. The waiting area does not compare well with other simil Maintenance and service went well, and the car was returned nicely cleaned up inside and out. The waiting area does not compare well with other similar vehicle sales and service stores. All in all the experience and opwas a good one. More

by plchurchill Verified Customer Verified Customer

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Overall pleased with service and help. Fast, responsive and listened to my needs for the cat. Fast, responsive and listened to my needs for the cat. More

by None Verified Customer Verified Customer

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They are doing very good job I will comeback soon l can love your guys love your guys More

by KETPRAPAS Verified Customer Verified Customer

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I’ve been bringing my car to this dealership for yearly maintenance, but it feels like the level of service has been declining each time I visit. This time, when I arrived, everything seemed fine. I was maintenance, but it feels like the level of service has been declining each time I visit. This time, when I arrived, everything seemed fine. I was told the service would take about 3–4 hours, which was reasonable. However, the waiting area was disappointing—the fridge was nearly empty, with only a few cans of Sprite left. It’s a small detail, but considering this is a Mercedes-Benz dealership, I expected better. Since I didn’t want to wait around, I Ubered home after Maurice assured me he’d call when my car was ready. But after four hours with no call, I decided to check in myself. Getting through to the service department was a hassle—no one answered, and my calls kept going to a recorded message. I had to call three times before someone finally picked up. Unfortunately, instead of trying to help, she insisted that only my assigned service advisor could provide an update. Rather than checking herself, she just transferred me to Maurice’s voicemail. At that point, I decided to just head to the dealership in person. My Mercedes app was already showing that the hood had been closed and the maintenance interval had been reset, so I figured the car was done. When I arrived, Maurice immediately recognized me, apologized, and explained how busy he was, showing me the stack of invoices he was handling. I don’t have an issue with Maurice—he was clearly doing his best. But it felt like the service department was either understaffed or just poorly managed. And the way my call was handled was frustrating—instead of helping, the woman I spoke to just passed me off to voicemail. Honestly, I’ve had much better experiences at my Toyota dealership, which is disappointing given the difference in brand expectations. I hope they improve their communication and customer service because each visit seems to be getting worse. More

by K.H Verified Customer Verified Customer

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First off I already knew what the check engine light was on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’ on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’s diagnosed first. So I brought in GL350 blue tech with a check engine light on and they diagnosed the first time saying it’s my intake manifold gaskets. I said the check engine light was on for diesel particular filter pressure differential sensor. They claimed the check engine light wasn’t on and I requested again for them to look at the check engine light. They finally addressed the light and said I need a new sensor and oh it’s not covered under warranty. I work in the auto business for over 10 years now, you can’t tell me you didn’t know if sensors are covered by emissions warranty. They charged me for the diagnostic that I already knew what was wrong I was only looking for it to be covered under the emissions extended warranty 250 plus sales tax $1.00. Super disappointed and I fixed the issue for $50 bucks verses $800 they wanted to replace a $50 sensor. More

by Matthew Verified Customer Verified Customer

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