Matthew Streete | Page 5

Started off well but ended terribly Well where do I begin.... I Was interested in buying the vehicle same day and asked for a quote from this dealer as we have bought 4 cars from them in Well where do I begin.... I Was interested in buying the vehicle same day and asked for a quote from this dealer as we have bought 4 cars from them in the past and keyword (past) I will never come here again and will make sure none of my family and friends come either. They sent me an email with price of the car so I came in to buy. I got assigned SP Matt who seemed ok from beginning very dry did not seem to care. He gave us a test drive then came back to talk numbers. We told him what we wanted and tried to negotiate a good deal. We had questions about financing and leasing he could not answer and was flat out rude. This kid told me he wont negotiate the vehicle and I should look at another car. Is this guy for real? He was trying to tell me about how leasing works and was condescending and arrogant. I felt unwelcome in this dealership and here I am ready to buy a car and I have this young kid who was in diapers when I was buying vehicles talk to me in a rude and condescending way. After he went back for the 4th time to talk to his manager we walked out of the dealership and will never come back. This dude tried to use some BS sales tactic that his manager sent me wrong invoice "By Accident" and that I was getting such a great deal lol, what a joke this guy was. The managers never even came out this guy has no business dealing with customers. I wish I could give this 0 stars too bad I cant. Very disappointing, this dealership has gone down the drain. More

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Service-less Dealership I purchased a new Subaru 5 weeks ago. I was able to leave the lot with my new car on the day of the purchase, however I needed to bring the car back f I purchased a new Subaru 5 weeks ago. I was able to leave the lot with my new car on the day of the purchase, however I needed to bring the car back for accessories to be installed. I received a call from my salesperson with a schedule time to drop off my car. The dealership had my car for 1 week and I received the call informing me that the car was ready for pickup. I was not able to make it in the dealership during normal business hours, so I picked the car up in the evening. When was provided the keys to the car, I noticed that many of the accessories were not installed. The salesperson was not sure what happened but indicated I would receive a call from Service in the morning. That call never came my way. I reached out to the dealership a few days later and spoke with someone again who informed me that I would get a call back. Again no call backs. I have since called the General Manager as well as the Service Advisor three days in a row to which I have not yet received a call back. I'm at a loss, I like my car and would love to have it with everything I paid for installed. More

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Awesome, experience My husband & I saw a car on the internet, we called down to see if we can come look at it and once we got there, looked at the car and took it for a d My husband & I saw a car on the internet, we called down to see if we can come look at it and once we got there, looked at the car and took it for a drive. Matt was very friendly and knowledgeable. We've always bought Chrysler models. This is the first to get a Subaru, we have heard many good things of this model & brand. Shawn and Matt got us into a payment plan that we can handle. More

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Great Car Buying Experience Worked with Mitch, Matt, and Milton to purchase a new 2018 Subaru Outback at a fair price. They were responsive and courteous, with none of the high-p Worked with Mitch, Matt, and Milton to purchase a new 2018 Subaru Outback at a fair price. They were responsive and courteous, with none of the high-pressure techniques I've experienced at other dealerships. I highly recommend! More

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Great experience Nice job by my salesman matt streete. He listened to my goals. Did a nice job following up. Nice job balancing attentiveness and not too much contact. Nice job by my salesman matt streete. He listened to my goals. Did a nice job following up. Nice job balancing attentiveness and not too much contact. He called me as soon as the heritage recieved the car i wanted. He’s a car guy and was able to show me the car in an informed way- and to compate the wrx with competitors-gti, etc. got a fair price for the car. Finance did a nice job explaining some of the other offers-extended service, 4n1 assurance plan. The car is a gift for my daughter- so i opted for both of these “add ons”. Popped a tire on the way home. Replaced under the service program the next morning. Melena, the customer serice rep worked hard to get it done quickly. I live in mt. Airy- was a bit further drive to owings mills- either there doing an exceptional job at this dealership or subaru is better customer service than the competition. Noticeable friendly staff. Nice job heritage subaru owings mill! Thanks phil r More

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Excellent experience with an excellent car. I had a terrific experience with purchasing my new Subaru. The dealership cared about the car I wanted and delivered that exact vehicle. I did not hav I had a terrific experience with purchasing my new Subaru. The dealership cared about the car I wanted and delivered that exact vehicle. I did not have to compromise on anything. I brought the vehicle in for it's first service and the experience was just a good. Pleasant greeting,fast service and a follow-up call to make sure I was happy. I AM! More

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Very good experience Matt was a pleasure to work with, he's a very helpful and professional young man, he did a great job helping our family select our new car. Matt was a pleasure to work with, he's a very helpful and professional young man, he did a great job helping our family select our new car. More

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Matt was great loved him Best car purchase experience I've had in 60 years of driving. Matt was great!! He got all my needs and found me the car I wanted Best car purchase experience I've had in 60 years of driving. Matt was great!! He got all my needs and found me the car I wanted More

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