Matthew Reid

I had really good experience with service department at VW of Salem, fast and professional service. VW of Salem, fast and professional service. More

by ZOLOTAROVDMYTRO1237 Verified Customer Verified Customer

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Amazing experience! Working here many years helped me see which vehicle I needed for the future. Working here many years helped me see which vehicle I needed for the future. More

by EPICAZOCARRANZA Verified Customer Verified Customer

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Bought a car that was previously owned by a dealership employee and has been sold by the dealership multiple times throughout it's life. The front lower control arm nut fell off completely in my driveway employee and has been sold by the dealership multiple times throughout it's life. The front lower control arm nut fell off completely in my driveway in less then 500 miles since purchase. The battery had been replaced while in possession of the dealership, and they have evidence of ordering, and receiving a battery for it but no record of installing it. The battery failed within 1 month of purchase which according to manufacturer occurred due to their failure to follow procedure during installation and they have been a nightmare to contact about service records or anything they're willing to do to help me since my $19,000 purchase has already broken down 2 times in less then 1 month since purchase, and both things were repairs that happened during their possession of the vehicle. Very shady experience. I have been in the automotive repair industry for 10+ years and would never avoid standing behind the things I sell like this. More

by ALEX Verified Customer Verified Customer

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Creo que fue un excelente atendimiento Gracias por ayudarme a comprar mi carro Les agradezco mucho al equipo de Volkswagen ayudarme a comprar mi carro Les agradezco mucho al equipo de Volkswagen More

by EPICAZOCARRANZA Verified Customer Verified Customer

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Excellent experience at VW of Salem. Staff was courteous helpful and very professional. Never felt pressured or rushed. Got paperwork done quickly and everything was as hoped! Staff was courteous helpful and very professional. Never felt pressured or rushed. Got paperwork done quickly and everything was as hoped! More

by JASONASPLUND Verified Customer Verified Customer

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Amazing experience, fit my needs and budget perfectly! !! Helped me set up my VW hub app which is Ahh Mazing!! !! Helped me set up my VW hub app which is Ahh Mazing!! More

by TONNERSC4 Verified Customer Verified Customer

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Enjoy visiting this work space. People are friendly and the waiting area is very nice and comfortable. People are friendly and the waiting area is very nice and comfortable. More

by RACHELAREID Verified Customer Verified Customer

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Unfortunately I chose to go here and regret it and they put my family at risk. I bought a car within 24hrs started shaking really bad, took it into Les schwab and it had a bent wheel, and shocks were bad: put my family at risk. I bought a car within 24hrs started shaking really bad, took it into Les schwab and it had a bent wheel, and shocks were bad: and obviously tried to cover it all up with 8ounces of weights on one wheel. I immediately called Volkswagen to get this fixed. They called said the tires were just rotated and it’s fine come grab it. I did pick it up because they said it was safe. Immediately no it wasnt safe the shake got even worse. Now we’re 2 weeks in and they are trying to go backwards .. fixing shocks, new wheel, and I didn’t mention they pushed out my sensors on the back had to replace those. Now I have a loaner for who knows how long and I had a EV, meaning now I have to pay for gas at 14mpg from the loaner. Then coming out to dealership 3 times now is frustrating. Money and time needs to be compensated. And I don’t get to enjoy my new car. After I get my car back I won’t be coming back. More

by LAYllA_RYLIEE2013 Verified Customer Verified Customer

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Because of a delay I was treated very fairly. I always get good service from this dealership I always get good service from this dealership More

by JOANNHEBING Verified Customer Verified Customer

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I loved the way I was treated from jet waiting for me at the front door outside and shook my hand as I got out of the car the front door outside and shook my hand as I got out of the car More

by STACEYMBURTON Verified Customer Verified Customer

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