Matthew Melino

I was tricked into coming in by their AI system telling me & confirming with me that I had a recall, which had been taken care of long ago already. I do not live close by. I scheduled an oil change for sam me & confirming with me that I had a recall, which had been taken care of long ago already. I do not live close by. I scheduled an oil change for same time since I was going to be in there anyway. I was told it would take about an hour, 50 minutes in, my car had not been moved from where I parked it. More

by ImpeachTrump Verified Customer Verified Customer

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Appointment went fairly well except for a few things. I booked the appointment online with a specific service writer, but when I showed up I was handled by a different person. I would have appreciated be I booked the appointment online with a specific service writer, but when I showed up I was handled by a different person. I would have appreciated better communication on the progress of the work since it was a wait appointment. One of the issues was a recall that involved replacing parts. If the parts had to be ordered, the wait would have been fairly quick. They had the parts in stock already so they did the replacements which took a couple hours, which was good because I didn't have to come back. It would have been good if the service writer came to inform me that the parts were available and it would be a few more hours. More

by PFRATTAL Verified Customer Verified Customer

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Kept me informed and suggested brake cleaning when I thought it needed new ones. Appreciate the honesty. thought it needed new ones. Appreciate the honesty. More

by SB Verified Customer Verified Customer

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The service itself is fine, the problem is that it's impossible to get ahold of anyone in the service department. The AI assistant is terrible and takes too long to work through, and even when you get impossible to get ahold of anyone in the service department. The AI assistant is terrible and takes too long to work through, and even when you get through to a human you're only talking with the receptionist - no one from service ever answers the phone. And the texting with service is OK, but there's no consistency. I had to wait hours between texts. I just want to call and have a human answer who will quickly be able to answer my questions. More

by johnhain0 Verified Customer Verified Customer

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The dealership is clean friendly professional and accommodating. I belive they were fair and transparent. accommodating. I belive they were fair and transparent. More

by MARK@LONOWOOD.COM Verified Customer Verified Customer

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Everyone is very friendly and helpful. We always have a great experience. The quality of work was also great! We always have a great experience. The quality of work was also great! More

by shannonjopson3 Verified Customer Verified Customer

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Matthew was great! Answered questions, helped me navigate the warranty process. Helpful, professional, kept me in loop. Answered questions, helped me navigate the warranty process. Helpful, professional, kept me in loop. More

by jax0204 Verified Customer Verified Customer

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Matthew Melino communicated very well with us and took our needs into consideration. He was able to secure a loaner car for us while repairs were happening. This was greatly appreciated. We have worked our needs into consideration. He was able to secure a loaner car for us while repairs were happening. This was greatly appreciated. We have worked with Matthew over the past few years . Our experiences have been positive and efficient. It’s a pleasure to do business with him. More

by JMAGIERA Verified Customer Verified Customer

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we have dealt with Vision for well over 15 years we must be happy with this organization. be happy with this organization. More

by MARYBOVENZI Verified Customer Verified Customer

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Love the remodel, a nice comfortabke space to wait! Matt was great as always, everything was explained well, and great service Matt was great as always, everything was explained well, and great service More

by DANIELLEM Verified Customer Verified Customer

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