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Matthew Melino

Overview Reviews (219) Inventory (265)

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Matthew Melino

Service Advisor

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

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4.6

219 Reviews

Overview Reviews (219) Inventory (265)

Dealership Experience

6 yrs

Languages Spoken

English

4.6

219 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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219 Reviews of Matthew Melino

August 07, 2025

Dealership Rating

Employee Rating

My service was great I was kept up to date at all times and I was and I was More

by NOEMAIL23

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 07, 2025 -

Vision Hyundai Henrietta Rochester responded

Great to have you back with us again!

August 01, 2025

Dealership Rating

Employee Rating

The service department was easy to work with from making an appointment to the actual service. They were quick and did an amazing job. an appointment to the actual service. They were quick and did an amazing job. More

by pantinelli

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 05, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 31, 2025

Dealership Rating

Employee Rating

The service department is outstanding they communicate with you and explain why they recommend service. with you and explain why they recommend service. More

by KERRYUPSHAW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 05, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 30, 2025

Dealership Rating

Employee Rating

I look forward to when construction is complete. Other than that, it was a nice place. Other than that, it was a nice place. More

by Chris

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Chevier, Alexandra S.

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Jul 30, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 30, 2025

Dealership Rating

Employee Rating

I'm a Hyundai customer for the rest of my life because of them. I felt love and respect from them. Pure undeserved kindness ✨️ ❤️ them. I felt love and respect from them. Pure undeserved kindness ✨️ ❤️ More

by ROBERT.CUMMINGS1982

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Foster, Greg Melino, Angela R., Matt Chevier, Alexandra S., Quoc H., Eric Finnefrock, John Nagle, Yadiel Martinez , Adner Rodriguez

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Jul 30, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 25, 2025

Dealership Rating

Employee Rating

Dealer has little to no communication skills. Dropped car off had to chase down service rep . Car was promised possibly Saturday. Again no one called had to chase down the dealer. Could have ment Dropped car off had to chase down service rep . Car was promised possibly Saturday. Again no one called had to chase down the dealer. Could have mentioned the car needed breaks from the beginning but no waited till the last minute to ask. The likelihood of me coming back for service or even buying a new car is not going to happen. More

by Rufflemj

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Joe Foster, Greg Melino, Matt Chevier, Alexandra S., Yadiel Martinez

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Jul 29, 2025 -

Vision Hyundai Henrietta Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 10, 2025

Dealership Rating

Employee Rating

Good service notified with video and estimate. Warranty service and added free inspection. Prices were high for brake service and new filters. But that's the price to keep your new car like new. Warranty service and added free inspection. Prices were high for brake service and new filters. But that's the price to keep your new car like new. More

by rruta1127

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Chevier, Alexandra S.

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Jul 16, 2025 -

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

July 10, 2025

Dealership Rating

Employee Rating

Keeps you informed and they are honest Friendly always have coffee and other snacks Prompt have coffee and other snacks Prompt More

by ROSALIND.BELL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

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Jul 16, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 09, 2025

Dealership Rating

Employee Rating

Always great service and fair. Matt has been very knowledgeable on all of my repairs. I would recommend him to any of my people that needed service on their Hyundai. Matt has been very knowledgeable on all of my repairs. I would recommend him to any of my people that needed service on their Hyundai. More

by MFREY002

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Chevier, Alexandra S.

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Jul 16, 2025 -

Vision Hyundai Henrietta Rochester responded

July 03, 2025

Dealership Rating

Employee Rating

Prompt and thorough response when I initially called. The detailed explanation of the problems was comprehensive and helpful. Everyone was courteous and helpful. The repairs were costly, although thos The detailed explanation of the problems was comprehensive and helpful. Everyone was courteous and helpful. The repairs were costly, although those were explained and Matt was able to reduce some of those. Excellent service all the way around. More

by LEE.TWYMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Not sure if the repair person’s name but he did a thorough job videoing and explaining the problems.

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Jul 16, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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