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Matthew Durbin

Overview Reviews (33) Inventory (755)

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Matthew Durbin

Chevrolet Cadillac Service Advisor

Gateway Chevrolet Cadillac Hyundai Nissan

501 38th St S
Fargo, ND 58103

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4.2

33 Reviews

Overview Reviews (33) Inventory (755)

Dealership Experience

3 yrs, 1 mo

Languages Spoken

English

4.2

33 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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33 Reviews of Matthew Durbin

August 21, 2025

Dealership Rating

Employee Rating

Great to do business with. They even honored 30 day warranty when front strut failed They even honored 30 day warranty when front strut failed More

by 564denny

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sebastian Kringler

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Aug 21, 2025 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you for choosing Gateway Chevrolet Cadillac Hyundai Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 12, 2025

Dealership Rating

Employee Rating

Dealership is great to work with, kept me informed along with the amount of time needed to complete the work. with the amount of time needed to complete the work. More

by garrett28

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 12, 2025 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 09, 2025

Dealership Rating

Employee Rating

Great experience with hunter and all the gateway team. I would highly recommend them for your next car purchase I would highly recommend them for your next car purchase More

by Jsu

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Landon Goree, Hunter Downey

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Aug 09, 2025 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you for your kind words, Jsu! We’re thrilled to hear you had a great experience with Hunter and the Gateway Chevrolet Cadillac team. We truly appreciate your recommendation and look forward to assisting you with your next car purchase. We hope to see you again soon! Sincerely, The Gateway Chevrolet Cadillac Team

July 22, 2025

Dealership Rating

Employee Rating

Hunter and Cody are great to work with! We have purchased 4 new vehicles from Gateway over the last 10 years. Their service department has been excellent too. Thank you Gateway and crew! We have purchased 4 new vehicles from Gateway over the last 10 years. Their service department has been excellent too. Thank you Gateway and crew! More

by Ken

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Dan Dardis, Brad Sather, Cody Stengl, Ann Bahm, Hunter Bach

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Jul 22, 2025 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gateway Chevrolet Cadillac Hyundai Nissan. We look forward to having you as one of our valued customers for many more years to come!

May 12, 2025

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Employee Rating

The follow-up across the organization is less than desirable and could use improvement as a whole desirable and could use improvement as a whole More

by SHAWN.ABBAS2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Stephen

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May 13, 2025 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you for sharing your feedback. We understand and appreciate your concern regarding the follow-up processes at Gateway Chevrolet Cadillac. Your insights are valuable, and we are committed to improving our service standards. We encourage you to reach out to us directly to discuss your experience further. Your satisfaction is important to us. Sincerely, The Gateway Chevrolet Cadillac team

May 07, 2025

Dealership Rating

Employee Rating

The service was great! ! I loved that i was able to get a shuttle to bring me to work. And the time it took was good as well. The only thing is the cost for my 15000 mile ma ! I loved that i was able to get a shuttle to bring me to work. And the time it took was good as well. The only thing is the cost for my 15000 mile maintenance. A little over priced. I feel. Just for putting some sort of cleaner in my new truck. Which I hope nothing goes wrong. Because I will be calling if it does. Other than the price, it was a great experience. Thank you. More

by BOOMBAKA72

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Destini Few

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May 07, 2025 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

It's great to hear that Matthew, Destini, and our team were able to help you out. Thank you for choosing Gateway Chevrolet Cadillac Hyundai Nissan!

February 06, 2025

Dealership Rating

Employee Rating

Matt is a great service rep. He is one of the biggest reasons I come there He is one of the biggest reasons I come there More

by CJDECKER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Theresa in scheduling

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Feb 07, 2025 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you for your fantastic review! We're thrilled to hear that Matt has left such a positive impression on you. At Gateway Chevrolet Cadillac, we strive to provide excellent service, and it's wonderful to know that Matt is a big part of that experience. We look forward to serving you again soon! Sincerely, The Gateway Chevrolet Cadillac team

January 03, 2025

Dealership Rating

Employee Rating

Great folks and knowledgeable. Attentive and courteous as they work on your vehicle and needs Attentive and courteous as they work on your vehicle and needs More

by ALEXIAMARIESTEIN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jon Cole, Jeremy Cole

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Jan 03, 2025 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Alexia, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gateway Chevrolet Cadillac Hyundai Nissan, we look forward to having you as a valued customer for many years to come!

December 12, 2024

Dealership Rating

Employee Rating

Hunter Bach was very helpful and we are in love with our new Cadillac car! Great day even with winter weather upon us. new Cadillac car! Great day even with winter weather upon us. More

by lonbonzer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Stas Dokukin, Brad Sather, Jeremy Cole, Hunter Bach

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Dec 13, 2024 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you so much for choosing Gateway Chevrolet Cadillac Hyundai Nissan! Please let us know if Hunter or the team can be of any more assistance.

November 30, 2024

Dealership Rating

Employee Rating

Everything was taken care of and I was kept updated on the progress. Then I was picked up and delivered to my vehicle. the progress. Then I was picked up and delivered to my vehicle. More

by susie.rohde

Verified Customer

Recommend Dealer

Yes

Report | Print

Dec 02, 2024 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Susie, Thank you so much for choosing Gateway Chevrolet Cadillac Hyundai Nissan! Please let us know if we can be of any more assistance.

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