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Matthew Durbin

Overview Reviews (29) Inventory (1090)

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Matthew Durbin

Chevrolet Cadillac Service Advisor

Gateway Chevrolet Cadillac Hyundai Nissan

501 38th St S
Fargo, ND 58103

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4.1

29 Reviews

Overview Reviews (29) Inventory (1090)

Dealership Experience

2 yrs, 10 mos

Languages Spoken

English

4.1

29 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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29 Reviews of Matthew Durbin

May 12, 2025

Dealership Rating

Employee Rating

The follow-up across the organization is less than desirable and could use improvement as a whole desirable and could use improvement as a whole More

by SHAWN.ABBAS2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Stephen

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May 13, 2025 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you for sharing your feedback. We understand and appreciate your concern regarding the follow-up processes at Gateway Chevrolet Cadillac. Your insights are valuable, and we are committed to improving our service standards. We encourage you to reach out to us directly to discuss your experience further. Your satisfaction is important to us. Sincerely, The Gateway Chevrolet Cadillac team

May 07, 2025

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Employee Rating

The service was great! ! I loved that i was able to get a shuttle to bring me to work. And the time it took was good as well. The only thing is the cost for my 15000 mile ma ! I loved that i was able to get a shuttle to bring me to work. And the time it took was good as well. The only thing is the cost for my 15000 mile maintenance. A little over priced. I feel. Just for putting some sort of cleaner in my new truck. Which I hope nothing goes wrong. Because I will be calling if it does. Other than the price, it was a great experience. Thank you. More

by BOOMBAKA72

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Destini Few

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May 07, 2025 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

It's great to hear that Matthew, Destini, and our team were able to help you out. Thank you for choosing Gateway Chevrolet Cadillac Hyundai Nissan!

February 06, 2025

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Employee Rating

Matt is a great service rep. He is one of the biggest reasons I come there He is one of the biggest reasons I come there More

by CJDECKER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Theresa in scheduling

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Feb 07, 2025 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you for your fantastic review! We're thrilled to hear that Matt has left such a positive impression on you. At Gateway Chevrolet Cadillac, we strive to provide excellent service, and it's wonderful to know that Matt is a big part of that experience. We look forward to serving you again soon! Sincerely, The Gateway Chevrolet Cadillac team

January 03, 2025

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Employee Rating

Great folks and knowledgeable. Attentive and courteous as they work on your vehicle and needs Attentive and courteous as they work on your vehicle and needs More

by ALEXIAMARIESTEIN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jon Cole, Jeremy Cole

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Jan 03, 2025 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Alexia, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gateway Chevrolet Cadillac Hyundai Nissan, we look forward to having you as a valued customer for many years to come!

December 12, 2024

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Employee Rating

Hunter Bach was very helpful and we are in love with our new Cadillac car! Great day even with winter weather upon us. new Cadillac car! Great day even with winter weather upon us. More

by lonbonzer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Stas Dokukin, Brad Sather, Jeremy Cole, Hunter Bach

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Dec 13, 2024 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you so much for choosing Gateway Chevrolet Cadillac Hyundai Nissan! Please let us know if Hunter or the team can be of any more assistance.

November 30, 2024

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Employee Rating

Everything was taken care of and I was kept updated on the progress. Then I was picked up and delivered to my vehicle. the progress. Then I was picked up and delivered to my vehicle. More

by susie.rohde

Verified Customer

Recommend Dealer

Yes

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Dec 02, 2024 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Susie, Thank you so much for choosing Gateway Chevrolet Cadillac Hyundai Nissan! Please let us know if we can be of any more assistance.

November 20, 2024

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Employee Rating

Gateway Chevrolet had plenty of inventory to choose from. Aaron was so informative & helpful throughout the process of purchasing our new Equinox. Everyone was very friendly. Aaron was so informative & helpful throughout the process of purchasing our new Equinox. Everyone was very friendly. More

by kbrownshield

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Solheim, Aaron LaPlante

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Nov 20, 2024 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Aaron can do to assist you, please do not hesitate to let us know. We are always happy to help! Congratulations on your new Equinox!

November 16, 2024

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Employee Rating

Started out great. Then way to pushy after agreeing to purchase vehicle. Will not be back. Then way to pushy after agreeing to purchase vehicle. Will not be back. More

by MANHORN123

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Cory Axvig, Hunter Bach

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Nov 18, 2024 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 14, 2024

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Employee Rating

I have been coming to this dealership for many many years. I have enjoyed my Chevy trucks I've purchased from you. And all my cars as well have been purchased there. I have been treated so well in the years. I have enjoyed my Chevy trucks I've purchased from you. And all my cars as well have been purchased there. I have been treated so well in the service department maintaining all my vehicles. They have been professional and very friendly. More

by THEATHANEZIM

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alexander Boelter, Brent Fletcher , Ade Adeshina

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Sep 15, 2024 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Here at Gateway Chevrolet Cadillac Hyundai Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 06, 2024

Dealership Rating

Employee Rating

We were very satisfied with the service at gateway. Everyone was amazing. Our salesman was very helpful Everyone was amazing. Our salesman was very helpful More

by SJORGENSON

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jon Cole, Marc Strahm, Jeremy Cole, Ann Bahm

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Sep 06, 2024 -

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thanks for sharing your thoughts about your experience with Gateway Chevrolet Cadillac Hyundai Nissan. We appreciate your business and hope to see you again soon!

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