Matt Roy

Excellent communication from setting up the service appointment through interim updates while awaiting completion on site. Matt in service is a consummate professional and a credit to the dealership an appointment through interim updates while awaiting completion on site. Matt in service is a consummate professional and a credit to the dealership and BMW brand. More

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I am a longtime customer of BMW of Shrewsbury and have purchased more than a few automobiles from them . The dealership has always been very professional, honest and knowledgeable about all things BMW . M purchased more than a few automobiles from them . The dealership has always been very professional, honest and knowledgeable about all things BMW . My vehicles have always been serviced in Shrewsbury under the guidance of Matt Roy an experienced and knowledgeable customer service specialist. My latest purchase was facilitated by Ryan M who also worked diligently and helped me find the best deal and accommodating my requirements in my new vehicle. Mike Moussalli expedited the financial transaction and graciously accepted my generous payment . Cody finished the buying process by explaining the new electronic features of my 530i while accommodating any future questions I may have . SEHR GUT team BMW of Shrewsbury More

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Matt in the service department was friendly, clear about service needs and costs, and helpful all around. Would recommend this dealership to any BMW driver. service needs and costs, and helpful all around. Would recommend this dealership to any BMW driver. More

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Good service and good time to get the job done and took care of the job in a very efficient way care of the job in a very efficient way More

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The service department does a thorough job in inspecting the overall car which I appreciate. the overall car which I appreciate. More

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Friendly, kept me informed, delivered when promised, expensive, beautiful location , convenient, great service rep (Matt) expensive, beautiful location , convenient, great service rep (Matt) More

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My 2022 X5 told me my coolant level was low and needed attention. I ignored it for a few days and finally called the dealership on Friday. They told me to just stop by and they’d check it out. I arrive attention. I ignored it for a few days and finally called the dealership on Friday. They told me to just stop by and they’d check it out. I arrived in a half hour and they took the car in right away. Within 10 minutes, I was told they found a leak and need to replace the water pump. I went to the desk and completed a work order and within an hour I had a new water pump and an oil change. Since my car was a certified used car when purchased, there was no charge for this excellent service. Matt and the entire crew did a great job and made this repeat customer very happy. More

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As always, prompt and efficient work and always done right. Everyone has a smile and they always listen carefully so what my problem is. Will always do businesses at BMW of Shrewsbury right. Everyone has a smile and they always listen carefully so what my problem is. Will always do businesses at BMW of Shrewsbury More

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The whole tram from service through sales was very positive. They helped me to resolve any concerns I had moving to leasing or purchasing a new vehicle. There was no pressure, which for me was the bes positive. They helped me to resolve any concerns I had moving to leasing or purchasing a new vehicle. There was no pressure, which for me was the best experience for getting into a new vehicle. I had shopped Shrewsbury BMW one other time 7 years ago and the experience turned me off so I bought from another dealer. My service adviser convinced me to try again and he was right.. I’m glad I did. More

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I previously bought car from Ryan and BMW Shrewsbury 9 years ago and had to come back for another one. Ryan makes the process effortless and is extremely accommodating to my needs. The on site/in stock se years ago and had to come back for another one. Ryan makes the process effortless and is extremely accommodating to my needs. The on site/in stock selection had just what I needed. I was in the dealership and out the same day with a new car. More

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