Great service staff.
Matt kept me well informed along the way. Wouldn’t take my car anywhere else.
Matt kept me well informed along the way. Wouldn’t take my car anywhere else.
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by clucchesi
Service Price Transparency
Apr 02, 2026 -
BMW of Shrewsbury responded
We are so happy that our BMW of Shrewsbury team delivered an excellent experience. Thank you for sharing your experience with Matt!
Have been coming to this dealer for years.
Excellent service. Matt Roy is nothing short of an excellent advisor.
Excellent service. Matt Roy is nothing short of an excellent advisor.
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by mike w
Service Price Transparency
Mar 31, 2026 -
BMW of Shrewsbury responded
Hi Mike, hearing this feedback made our day! Thank you for being a loyal customer of BMW of Shrewsbury and for sharing your experience with Matt Roy. See you next time!
Great people and great work on my car.
Best bmw has the best dealer ship that stands behind the work and keeps the customer happy.
Best bmw has the best dealer ship that stands behind the work and keeps the customer happy.
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by ralphpendleton
Service Price Transparency
Mar 30, 2026 -
BMW of Shrewsbury responded
We are proud to have a service team that goes above and beyond! Thank you for choosing BMW of Shrewsbury and for sharing your experience with our team. See you next time, Ralph!
I had an outstanding experience at the BMW dealership
on March 17th thanks to Lance, my service rep. He was professional, attentive, and went above and beyond to make sure everything was handled smoothly
on March 17th thanks to Lance, my service rep. He was professional, attentive, and went above and beyond to make sure everything was handled smoothly. Communication was clear and timely, and I truly felt like a valued customer the entire time. It’s rare to come across service this good—Lance with the assistance of Matt made the whole process easy and stress-free. Highly recommend! Thank you!
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by HeidiBX3
Service Price Transparency
Mar 20, 2026 -
BMW of Shrewsbury responded
Hi Heidi, we're pleased to hear that Lance and Matt made your visit a success at BMW of Shrewsbury. Thank you for your recommendation and we hope to see you again!
Dealership is good.
People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money
People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money yo service the car - getting it back dirty or even dirtier…. For a BMW… no bueno.
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by tmcrae04
Service Price Transparency
Mar 16, 2026 -
BMW of Shrewsbury responded
Thank you for your loyalty and feedback. We love hearing that the sales team has been consistently helpful and kind, but it's disappointing that the service department hasn't met your expectations. We'll work on improving this! - The BMW of Shrewsbury Team
Matt in the service department is always reliable and
very helpful. The service waiting area is comfortable and caters to its clients needs.
very helpful. The service waiting area is comfortable and caters to its clients needs.
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by Trish
Service Price Transparency
Mar 09, 2026 -
BMW of Shrewsbury responded
Thank you for your kind feedback, Trish! We're happy to hear that Matt provides reliable and helpful service. We hope to see you again at BMW of Shrewsbury! Safe travels!
Top tier experience every time.
From Matt in service to Gene in sales, the level of client service has led me to buy more BMW’s for my family.
From Matt in service to Gene in sales, the level of client service has led me to buy more BMW’s for my family.
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by Danny Verna
Service Price Transparency
Mar 02, 2026 -
BMW of Shrewsbury responded
Danny, we're so grateful for your continued trust in our team! Thank you for choosing BMW of Shrewsbury and for sharing your support of Matt and Gene.
My cervix experience was excellent.
Matt always goes way above and beyond to accommodate me to make sure that everything gets done..
Matt always goes way above and beyond to accommodate me to make sure that everything gets done..
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by xx.bradley
Service Price Transparency
Feb 23, 2026 -
BMW of Shrewsbury responded
Hi Bradley, thank you for sharing your awesome feedback about Matt and our service team! We truly appreciate your business at BMW of Shrewsbury!
Matt Roy was great.
Got me in quickly. Jared the foreman is very knowledgeable and is always helpful.
Got me in quickly. Jared the foreman is very knowledgeable and is always helpful.
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by ryan.hord
Service Price Transparency
Feb 23, 2026 -
BMW of Shrewsbury responded
Ryan, thank you for sharing your fantastic feedback about Matt and Jared! We are happy to have you as a BMW of Shrewsbury customer. See you next time!
My service manager was very communicative about the
offers available. I appreciated the open communication which helped me make the best decision about additional service to have done.
offers available. I appreciated the open communication which helped me make the best decision about additional service to have done.
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by adamkassatly
Service Price Transparency
Feb 23, 2026 -
BMW of Shrewsbury responded
We love to hear from our happy customers—thank you for choosing BMW of Shrewsbury and for leaving such a positive review! See you next time.
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