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Matt Papelbon
Matt Papelbon at Russ Darrow Mazda of Greenfield

Matt Papelbon

Service Advisor

Russ Darrow Mazda of Greenfield

3520 S 108th St
Greenfield, WI 53228

Contact Me
4.7
22 Reviews

Dealership Experience

4 mos

Industry Experience

14 yrs, 4 mos

4.7

22 Reviews

Write a Review

22 Reviews of Matt Papelbon

September 08, 2025

Dealership Rating
Employee Rating

Excellent customer service and professional in all aspects of the job done. Definitely would recommend this shop. More

by M.TOMCZAK.ART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2025

Russ Darrow Mazda of Greenfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

September 04, 2025

Dealership Rating
Employee Rating

Fast, friendly service. Comfortable lounge/lobby area with snacks and internet service. Video inspection of the vehicle is helpful and well done. More

by Scott A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Michael Randazzo

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Sep 04, 2025

Russ Darrow Mazda of Greenfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Greenfield. We look forward to having you as one of our valued customers for many more years to come! Nick Saidai nick.saidai@russdarrow.com

September 02, 2025

Dealership Rating
Employee Rating

All good, work preformed was excellent and they were very accommodating, will return in future. More

by SZUNKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ Becker

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Sep 02, 2025

Russ Darrow Mazda of Greenfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Greenfield, we look forward to having you as a valued customer for many years to come! Nick Saidai nick.saidai@russdarrow.com

August 31, 2025

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Employee Rating

Better than I expected. Matt made sure the appointment stayed on track and got my service and recall processed efficiently More

by JODI.L
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

August 30, 2025

Dealership Rating
Employee Rating

Great service, very professional staff . They explained everything to me in detail and very clearly More

by KOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 30, 2025

Russ Darrow Mazda of Greenfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mazda of Greenfield! Nick Saidai nick.saidai@russdarrow.com

August 29, 2025

Dealership Rating
Employee Rating

2 things: I have white seats and they don’t use seat covers, so I have to ask them to clean my seats and doors. I also have to ask them to wash my car. Been in twice for service and it happened bo More

by RUTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

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Aug 31, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for your feedcback. We appreciate your business and apologize for the lack of cleaning and car wash. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

August 27, 2025

Dealership Rating
Employee Rating

Just keep the price down so we retired people can keep coming back in the future. Thanks for standing behind your product . More

by DARLEEN.BAAS
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Michael Randazzo , Daren Alsfelt.

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Aug 28, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Saidai nick.saidai@russdarrow.com

August 20, 2025

Dealership Rating
Employee Rating

He found and described the issue. Recommended a new tire which came the next day. More

by RAINYJANE622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Michael Randazzo

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Aug 21, 2025

Russ Darrow Mazda of Greenfield responded

Thanks for sharing about your experience with Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

So far I have been satisfied with you. Prompt service as of now and communication has been very good. More

by DARLEEN.BAAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ Becker, Nick Saidai, Adam O'Brien, Gustavo Valenzuela, Shawn Miller, Maxwell Munsell, Shane Bode, Michael Randazzo

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Aug 19, 2025

Russ Darrow Mazda of Greenfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

August 17, 2025

Dealership Rating
Employee Rating

The service was quick,efficient, and professional. The dealership also provided video and internet service. More

by trunkspvda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Michael Randazzo

Report | Print
Aug 17, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Saidai nick.saidai@russdarrow.com

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