Matt Chevier

The service itself is fine, the problem is that it's impossible to get ahold of anyone in the service department. The AI assistant is terrible and takes too long to work through, and even when you get impossible to get ahold of anyone in the service department. The AI assistant is terrible and takes too long to work through, and even when you get through to a human you're only talking with the receptionist - no one from service ever answers the phone. And the texting with service is OK, but there's no consistency. I had to wait hours between texts. I just want to call and have a human answer who will quickly be able to answer my questions. More

by johnhain0 Verified Customer Verified Customer

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The renovated service area is brute and clean and inviting. The parking area for pick up is way too small . I had to get help getting my car out of a tight spot so I could leave. inviting. The parking area for pick up is way too small . I had to get help getting my car out of a tight spot so I could leave. More

by BARBW2806 Verified Customer Verified Customer

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Very helpful. I hit a pothole and my car was making awful sounds. I took it in to the service department with no appointment and they took care of it immediately I hit a pothole and my car was making awful sounds. I took it in to the service department with no appointment and they took care of it immediately. More

by JUDITHLROBSON Verified Customer Verified Customer

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Dealer perform oil change fast and I want to thank the dealer for the level of service. The dealer says that it is normal for the level of oil to raise above the “Full Mark” of the dipstick plastic in dealer for the level of service. The dealer says that it is normal for the level of oil to raise above the “Full Mark” of the dipstick plastic indicator and that they believe there is no gas in the oil. I sincerely respect and understand the dealer opinion. In my opinion the oil dilution problem persists. As per the Hyundai Owners Manual Page 9-19 the oil level should be between F (Full) and L (Low) Marks. I clearly understand that a little of oil over the Full Mark is considered normal for a Hybrid engine. However, I have observed that the oil level around 1K to 1.5K miles raise almost near the end of the dipstick plastic indicator. The plastic end of the indicator which is about 5/8” above the “Full Level Mark”. A little amount of oil above the “Full Mark” is considered normal, however almost of 1/8” at the end of the dipstick plastic indicator after 1 or 1.5K miles could be a red-flag. Car economy since day of purchase has been 27 sometimes 28 miles per gallon never 35 city or highway. After buying 9 Hyundai cars during the past 11 years this is the first time I’m considering to trade my car for another brand not because of the service provided but for the annoyances observed about my hybrid engine. I haven’t seen yet the advantage of the Hyundai Hybrid power train in my car. Weird banging noise when starting the engine cold, loud noise when idling and the heater turns on and very poor fuel economy. Perhaps the gasoline is evaporating or something else is making the engine oil level to raise above specifications and without triggering an ECM Error which is very difficult to diagnose. It could be a mechanical or a design problem of my hybrid power train. Sincerity: JR (Retiree Mechanical Engineer with vast experience in the automotive industry. More

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Excellent. Everyone there was amazing and so kind. 10/10 recommend to anyone buying a new car from here! Everyone there was amazing and so kind. 10/10 recommend to anyone buying a new car from here! More

by AMBEESALWAY Verified Customer Verified Customer

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Very friendly and professional service staff. The new remodel is very nice. I wish there was a quiet area or a way to stop people from talking on their speakerphone for an hour. It creates a The new remodel is very nice. I wish there was a quiet area or a way to stop people from talking on their speakerphone for an hour. It creates a hostile waiting experience for other customers. More

by 2SKIS Verified Customer Verified Customer

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Everything great. Thank you for your time. Place is brand new and service is great Thank you for your time. Place is brand new and service is great More

by MARKWYLIE512 Verified Customer Verified Customer

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Fast service, communicated when work was completed in a timely manner. Reasonably priced. Will do business with again. timely manner. Reasonably priced. Will do business with again. More

by jtm1876 Verified Customer Verified Customer

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Customer Service was friendly and my car was repaired in a timely matter. The new lobby looks great. a timely matter. The new lobby looks great. More

by lcosme Verified Customer Verified Customer

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Matt Melino was excellent. He did a great job upfront of explaining the work that be done and the estimated cost for the work. Matt also took the time to answer questions regar He did a great job upfront of explaining the work that be done and the estimated cost for the work. Matt also took the time to answer questions regarding my vehicle. More

by POBERST Verified Customer Verified Customer

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