Matt Casper | Page 6

Ask for Geoffrey! I have been to many Ford dealers in my days and by far the best Ford Dealership in MN, IMO, for the buying process. Geoffrey was knowledgeable and co I have been to many Ford dealers in my days and by far the best Ford Dealership in MN, IMO, for the buying process. Geoffrey was knowledgeable and courteous. His overall customer service was top notch, kudos Geoff! I cannot say how the service department or parts department since the F150 is new, but i expect that i will still be cared for on that side of the dealer. If not, expect a future review. I also have to shout out to Larry too, the buying and paperwork process was literally about a half hour and went very smooth, my last purchase(s) were around 2-3 hours at other dealers in the Twin Cities. Mikki was not pushy and did not try to sell everything she had to offer, rather point out real world reviews from past experiences with customers. She sold what YOU need, not what SHE thinks you need. Last but not least, Matt's lease termination process was literally less that two minutes and required a signature, super convenient. I look forward to coming to see the Team in February for a new ride for my Wife... More

by Justin T Verified Customer Verified Customer

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Sales is great! Service, not so much The only reason I’m still coming here is because of Matt and Carrie. Carrie provided an AMAZING sales experience when I purchased the car and was supe The only reason I’m still coming here is because of Matt and Carrie. Carrie provided an AMAZING sales experience when I purchased the car and was super low stress low pressure. 10/10 would go to her wherever she was in the future. Matt helped smooth out a situation with the service center. He went above and beyond to ensure I was taken care of. Great leadership and took care of the issue in a timely manner. That all being said... your service center is horrid. Didn’t know how to look for certain pieces of my warranty... didn’t bother to check into my certified pre-owned status... just told me it wasn’t there. I was also told, extremely sarcastically, that there is no such thing as a bumper to bumper warranty.. i don’t complain much, as I work in a customer service/sales environment, but be glad you have people like Carrie and Matt who FAR outweigh the negatives of your service center More

by Crguy9857 Verified Customer Verified Customer

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Quick but thorough experience The sales team was able to find a perfect match for my vehicle needs - both in style and price. They were very respectful of my time and processed th The sales team was able to find a perfect match for my vehicle needs - both in style and price. They were very respectful of my time and processed the sale quickly. More

by Matt Verified Customer Verified Customer

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19 F150 Organized and accurate presentation. I truly enjoyed the transparency. Truck was delivered clean and full of gas with no surprises. I recommend North Organized and accurate presentation. I truly enjoyed the transparency. Truck was delivered clean and full of gas with no surprises. I recommend North Country Ford to anyone wanting a good experience. More

by DDSOWERS Verified Customer Verified Customer

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We were purchasing a vehicle for my 16 yr old son Excellent customer service! Entire transaction went very qui k and efficient. Have bought or leases all of our vehicles from here and from Larry Mor Excellent customer service! Entire transaction went very qui k and efficient. Have bought or leases all of our vehicles from here and from Larry Morris. Will be back! More

by AMORRIS2219 Verified Customer Verified Customer

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Stress free Had fun looking at vehicles. Salesman was very helpful and not pushy. Finance was fast and easy and the coffee was great!! We will definitely be back Had fun looking at vehicles. Salesman was very helpful and not pushy. Finance was fast and easy and the coffee was great!! We will definitely be back More

by mjgraham79! Verified Customer Verified Customer

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Best car buying experience ever! Tim, Barry, Brad, and Matt were absolutely amazing! I would recommend them to anyone. They went out of their way to find me the right vehicle, made t Tim, Barry, Brad, and Matt were absolutely amazing! I would recommend them to anyone. They went out of their way to find me the right vehicle, made the experience painless, and even stayed late to make sure my schedule was accommodated. I am grateful for this experience and love my new vehicle! More

by JUSTIN@ Verified Customer Verified Customer

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Vehicle purchase Love the Staff and Dealership. Very Friendly and Very Professional. Finance was Great and from start to finish was a wonderful experience. Love North Love the Staff and Dealership. Very Friendly and Very Professional. Finance was Great and from start to finish was a wonderful experience. Love North Country Ford. More

by AMY.BARTHMAN Verified Customer Verified Customer

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Couldn't Have Been Better Great experience from start to finish. I worked with Mason in sales and Chad in the finance office. Although I couldn't tell if Mason was hitting on Great experience from start to finish. I worked with Mason in sales and Chad in the finance office. Although I couldn't tell if Mason was hitting on me or just being nice. Either way 10/10. More

by MIKE.BERG619 Verified Customer Verified Customer

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Great experience...again! I worked with Tim Angell, Matt Casper (sales manager) and Tom Reil in finance. All three are very professional and make the whole car-buying experien I worked with Tim Angell, Matt Casper (sales manager) and Tom Reil in finance. All three are very professional and make the whole car-buying experience easy and enjoyable. Tim worked hard to make sure my Explorer was ready to go and he went over each and every control and feature in detail at delivery. Matt made sure that he secured the perfect car for me and Tom gave me all the warranty and financing options, as well as going into detail on each and sharing what he thought would work best in my situation. More

by Bluebirdbusman Verified Customer Verified Customer

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