Matt Casper

We looked at a used Ford Edge, 2015 model at North Country Ford. Pictures on line looked great, Sales Rep talked up the car, so we drove 30 miles to look at the vehicle. After being told by sales th Country Ford. Pictures on line looked great, Sales Rep talked up the car, so we drove 30 miles to look at the vehicle. After being told by sales that the vehicle was in excellent shape we discovered there was a water seal break on the liftgate and water was inside the rear light panel, when the lift gate was opened my husband watched the water run out of the broken seal (there was literally a hole in it). Sales promised to see if they could repair it but didn't think that would be an option. Took it for a test drive anyway, it ran great, everything was fine until... my husband climbed out of the backseat and noticed that the rear door on the driver's side was almost completely rusted through with a very thin layer of metal in place. This indicated that the car was either in water, had a continuous seal leak around the door of the vehicle, or it was exposed to water seepage on a regular basis. Needless to say we were very disappointed in this experience. We had heard great things from several people about Luther Dealerships in general, and after our first and only experience wit them, we were very disappointed by the lack of disclosure about these defects (even though Sales said they were very minor. Imagine if we spend $13K for a vehicle and learned afterward about these problems... I am not saying they aren't good and trustworthy, but perhaps a little too much "puffing" More

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10/10 would buy from here again, everything was fast, friendly and felt sure during the entire process. friendly and felt sure during the entire process. More

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Great experiance,Matt,greg and Dave were always there explaning the process of ordering my truck . explaning the process of ordering my truck . More

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It was an easy process buying my new car, from the new car manager on down. Everyone was friendly and made me feel wel come. car manager on down. Everyone was friendly and made me feel wel come. More

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I have always been happy with the service provided by North Country Ford. For several years I had my company’s work van serviced here. I have been wanting to buy a new truck for several years. Last y North Country Ford. For several years I had my company’s work van serviced here. I have been wanting to buy a new truck for several years. Last year I worked with Jake Olson, but decided not to purchase. Recently I was ready and Jake helped me get into the truck I wanted. Jake and the sales manager really went out of their way to help me after I made a mistake during the purchase. They didn’t have to, but they did. Thank you North Country Ford. The 1.9% financing made it possible. The only thing I really want them to do is bring back the popcorn machine for those waiting for service or browsing the showroom! Keep up the good work guys and gals. More

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Carrie and Tom were a great Team. It was a pleasure working with them. Look forward to future interactions. It was a pleasure working with them. Look forward to future interactions. More

by dalen.p Verified Customer Verified Customer

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Great staff that provided quick, yet detailed service in purchasing a new vehicle! Shout out to Matt C., Tim R., Larry W. and Jake! purchasing a new vehicle! Shout out to Matt C., Tim R., Larry W. and Jake! More

by eric2006 Verified Customer Verified Customer

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It was the least stressful car experience I have ever had. Wally had us in and out quickly after we decided what we wanted! This is the 4th vehicle I’ve gotten at this dealership and I will keep coming b had. Wally had us in and out quickly after we decided what we wanted! This is the 4th vehicle I’ve gotten at this dealership and I will keep coming back! More

by caitlin.liedtke Verified Customer Verified Customer

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Everyone did a great job for us. Tim, Mikki, Brad, Larry, and Matt were very helpful and informative. Special shout out to Geoff - best auto salesperson ever! He went the extra mile Tim, Mikki, Brad, Larry, and Matt were very helpful and informative. Special shout out to Geoff - best auto salesperson ever! He went the extra mile to make sure I was able to get the perfect vehicle. I really appreciate his efforts!!! More

by srzepecki Verified Customer Verified Customer

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Easiest buying experience I have had! Highly recommended for new or used purchases. Mark went to bat to get us a competitive offer for our trade. Highly recommended for new or used purchases. Mark went to bat to get us a competitive offer for our trade. More

by adam.mord Verified Customer Verified Customer

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