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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
652 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

14 yrs

Languages Spoken

English English

4.9

652 Reviews

Write a Review

652 Reviews of Mathew Rivera

January 31, 2026

Dealership Rating
Employee Rating

Matt was so sweet and helpful. No pressure at all and punctual also. I hope to see him next time I go to Toyota. More

by cyoung2238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2026

DCH Wappingers Falls Toyota responded

Thank you for the kind review! We’re so glad to hear Matt was sweet, helpful, and made your visit a no-pressure experience. We truly appreciate your feedback and look forward to seeing you again at Toyota.

January 31, 2026

Dealership Rating
Employee Rating

Very efficient. Took less time than I expected. Easy check-in with no waiting ?? Toyota More

by Lauriewindham
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jan 31, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad to hear your experience was efficient, quick, and hassle-free with easy check-in. We truly appreciate your feedback and look forward to serving you again at Toyota!

January 31, 2026

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Employee Rating

Amazing service and great communication. Amazing service great communication. Very helpful and friendly and very accommodating. More

by Gg013
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jan 31, 2026

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review! We’re glad to hear our team provided amazing service, clear communication, and a friendly, accommodating experience. We truly appreciate your feedback and look forward to assisting you again!

January 31, 2026

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Employee Rating

DCH just takes ALL the sleaze out of buying a car. I have purchased several cars in my 57 years and there is always a catch, always a shoe to drop. Not with these guys. Joe DeGroodt is the poster chi More

by eegeland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Abell, Joshua Johns, Joe DeGroodt

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Feb 01, 2026

DCH Wappingers Falls Toyota responded

Thank you so much for the amazing review! We’re thrilled to hear that Joe DeGroodt made your car-buying experience honest, friendly, and stress-free. It’s wonderful to know you’ve trusted him for two cars already, and we can’t wait to help with the third!

January 30, 2026

Dealership Rating
Employee Rating

I love the way the service person calls to keep you up to date with the state of your vehicle. More

by chris_dam
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jan 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you appreciate the calls and updates on your vehicle’s status. Keeping you informed is important to us, and we appreciate you choosing our service team.

January 23, 2026

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Employee Rating

Matt told me it was very busy might take long. .very up femront efficient honest More

by Paultp1970
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jan 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate you recognizing Matt’s upfront and honest communication. Even during busy times, our goal is to be efficient and transparent, and we’re glad Matt delivered that experience for you. We truly value your trust and look forward to assisting you again at DCH Wappingers Falls Toyota!

January 23, 2026

Dealership Rating
Employee Rating

Scratched my truck using a dirty rag, didn't top off fluids. Didn't call me back when I left message about my window washer fluid freezing. Wasn't overall impressed. More

by nicktuccinick19
Recommend Dealer
No

Other Employees Tagged: Mathew Rivera

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Jan 24, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 23, 2026

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Employee Rating

Efficent excellent service with answers to all my concerns and questions. Transportation was arranged for me to get back home. My car was ready when promised and I received electronic reports of all More

by SITLER32
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jan 24, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re glad to hear you received efficient, excellent service and that all of your questions and concerns were clearly addressed. It’s great to know transportation was arranged, your vehicle was ready on time, and the electronic reports were helpful. We truly appreciate your trust and look forward to assisting you again in the future.

January 23, 2026

Dealership Rating
Employee Rating

Efficent excellent service with answers to all my concerns and questions. Transportation was arranged for me to get back home. My car was ready when promised and I received electronic reports of all More

by SITLER32
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Report | Print
Jan 24, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re happy to hear the service was efficient and thorough, with clear answers to all your questions. We’re also glad transportation was arranged, your vehicle was ready as promised, and the electronic updates kept you informed every step of the way. We appreciate your support and look forward to helping you again.

January 22, 2026

Dealership Rating
Employee Rating

Knowledgeable kept me informed with all the updates throughout the visit Very pleasant easy to speak to More

by SOGUADI
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jan 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for the kind feedback! We’re glad to hear you felt well informed throughout your visit and that our team was pleasant and easy to work with. We truly appreciate your support and look forward to seeing you again!

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