Mark Welcome | Page 34

very friendly , helpful, no pressure staff whom I dealt with were very helpful, available, friendly and informative..all without pressure to make a particular decisions...great to go ele staff whom I dealt with were very helpful, available, friendly and informative..all without pressure to make a particular decisions...great to go electric with a plug in vehicle More

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Worst customer Service plus they cheat you too I signed the lease on August 30th and they call me the next day saying they wouldn't give me the car because on I'm visa so i extend my current car le I signed the lease on August 30th and they call me the next day saying they wouldn't give me the car because on I'm visa so i extend my current car lease and went about my life and they give me a call few weeks later saying that they got TFS to approve my loan. So they give me the car in October and to my shock they charged me for an entire month from August 30th and now I get a bill for late car return fee of $350 for my old car.I literally gave my old car the day I got my new car. I tried to call them multiple times, they ignored me and when I go there they made me wait for hours. I would NOT RECOMMEND this dealership. Please save yourself from being cheated More

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An impressive service experience led me to return the next day to purchase a replacement car. Mark Welcome, sales rep, was what I like—no pressure to buy but happy to answer questions while looking; enco next day to purchase a replacement car. Mark Welcome, sales rep, was what I like—no pressure to buy but happy to answer questions while looking; encouraging & helpful pointing out features. 5 stars out if 5! More

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Salesman Mark Welcome We were in the market for a new 2019 Toyota Tacoma and came to Toyota of Wellesley. We met salesman Mark Welcome and he was very courteous and friend We were in the market for a new 2019 Toyota Tacoma and came to Toyota of Wellesley. We met salesman Mark Welcome and he was very courteous and friendly. We very quickly realized that he was extremely professional and knowledgeable. He was a very personable and not pushy gentleman. I would definitely ask for him again if in the market for a car or truck. He deserves the five stars. More

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Recent Experience at the Wellesley Toyota Prior to going to this dealership compared prices from several dealers for this same car, Wellesley Toyota was the least expensive of these dealers. W Prior to going to this dealership compared prices from several dealers for this same car, Wellesley Toyota was the least expensive of these dealers. Went into showroom around 2pm and drove out with my new car that afternoon More

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Worst customer service ever. Recently my newly purchased RAV4 I was hit by another car. The insurance company came wrote me a check for the claim and gave me all the informati Recently my newly purchased RAV4 I was hit by another car. The insurance company came wrote me a check for the claim and gave me all the information. I contacted my Toyota dealership, even though they were not on the approved list as I assumed it would be best to go to a Toyota dealer especially one where he just purchased my car. Speaking on the phone with a representative of the dealership I was told to deposit the check, and bring my car in to have it repaired. When I brought my car in to be repaired the representative that I then met had no idea why I was bringing the car to that location as I should have made an appointment so that the car could be brought to a different location where the repairs would be done. The representative was extremely ambivalent when he talked to us, to the point where we had to talk to his manager. The manager also was extremely unhelpful. They had no reason as to why I had taken off a day of work, nor why I had my wife take a day off of work, to drop off the car when in point of fact I really couldn't drop off the car there. The manager eventually backtrack and said I could certainly drop the car off there but that it would probably take two or three weeks because the repair shop was so busy. Needless to say I did not appreciate being treated poorly, and misled as to the process of having the car repaired. Having just spent $25,000 cash to purchase the vehicle, I expected a higher level of customer service. At the very least I would have appreciated not feeling like I was an annoyance or doing something wrong when all I did was follow what I was told. I will never take my car for service to this dealership again, and it has soured me on owning a Toyota. Sent from my Verizon, Samsung Galaxy smartphone More

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Outstanding! My wife and I recently leased a 2019 Toyota Camry from Wellesley Toyota. Mark Welcome was our sales person and certainly lived up to his last name! My wife and I recently leased a 2019 Toyota Camry from Wellesley Toyota. Mark Welcome was our sales person and certainly lived up to his last name! Along with Chris Davey's and Al Javid expertise we were able to complete the lease seamlessly. We have been owners of Toyotas for may years and hope to be owners for many more. Thank you all once again! Regards, Diane and Hugh McCurtain More

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Great Job for getting my new car I just got my Highlander XLE last week. It was very nice discussion during the negotiation and I did get what I wanted. Mr. Mark Welcome was great an I just got my Highlander XLE last week. It was very nice discussion during the negotiation and I did get what I wanted. Mr. Mark Welcome was great and patient to explain all related new feature and technology to me my new car during the delivery. The senior Manager, Mr. Ko also came to greeting me. It was a very pleasure experience to me to replace my old Highlander with newly updated Car. Good Job. More

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Excellent service for purchasing cars at Wellesley Toyota I write this review because my husband and I had a very positive experience with Wellesley Toyota from start to finish. We recently purchased a new ho I write this review because my husband and I had a very positive experience with Wellesley Toyota from start to finish. We recently purchased a new home in Natick and needed to buy two cars. I found both Wellesley Toyota and Framingham Toyota (Bernardi), and test drove cars at both sites. The customer service at Wellesley Toyota is absolutely fantastic. Our sales consultant was Mark, who not only helped us with deciding on car models but also excelled at helping us get the best prices on both models. The sales manager, Shaun, was also hands-on and both Mark and Shaun made a genuine effort to get to know us in person. I found Mark and Shaun at Wellesley to be knowledgable, kind, and welcoming. When we asked questions by email or text, they always responded! Thank you, Wellesley Toyota, for our two new cars! More

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A Pleasant and Painless Car-Buying Experience From my first interaction over the internet with Brianna Anderson to taking delivery of my new RAV4 from Mark Welcome, my experience with Wellesley To From my first interaction over the internet with Brianna Anderson to taking delivery of my new RAV4 from Mark Welcome, my experience with Wellesley Toyota was totally positive. Having bought over a dozen cars in my life, I have seen the worst and the best in car dealerships and sales staff. This recent experience is, by far, the best. Brianna was incredibly knowledgeable and responsive, and she was always professional and courteous in her online and phone communication. It was my interaction with Brianna that made my decision to deal with Wellesley Toyota. Onsite, Mark took over the transaction -- he was down to earth, personable and equally professional; determined to deliver the best possible customer service along with the car I was seeking. He took complete responsibility for my total satisfaction with my dealings with Wellesley Toyota and did all he could to ensure an ongoing relationship in the years to come. I never imagined a car buying experience could be so pleasant and painless! THANK YOU! More

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