Mark Tutaan

Thieves! They had my car 4x times for a total of 15 weeks. They claimed lost car, waiting on warentee inspector, haven’t gotten approval, can’t find parts, et They had my car 4x times for a total of 15 weeks. They claimed lost car, waiting on warentee inspector, haven’t gotten approval, can’t find parts, etc. All delays and lies, They swapped out all my upgrades, stole my tow package, sunroof, switched gas tanks, back of front seats, changed my VIN #, swapped out my engine, changed my door panels, rear hatch door, and gave out my car information to Uconnect, allowing people to shut down my car not allow me to accelerate, my hatch door only opens if stereo is on, they collaborated with Insuringalaska to change my insurance policy, labeling my car “jeep wagon” when it was SRT jeep grand Cherokee Limited, then put my doors on a vehicle they sold in sales lot, with the same exact scratches and door dinges I had on my car. They replaced a cheep plastic front grill, and all around plastic panels but left my original hood!? The Inside roof cover to my sun roof is shoved in back roof panel, they swapped out the switches and motor from the sunroof retractor, my car has no power now, breaks squeal. Still makes same sounds slipping transfer case as when I originally took in. When I showed Kenny the new cheap, plastic gas door panel w/ brand new stickers they installed, he said, “what do you think a judge would have to say?” I had no idea why they swapped my gas tank until I found out the 6.4 liter has tank under rear cargo, and 3.6 liter has on the rear driver side. They claim they lost all all paperwork in March 2025, when they had car for over 3 weeks. They took my original catEyE headlamps and LED lights and swapped out my fog lights. They swamped out my steering column and put in a new steering column w/ cheep vinyl, removed my leather head rests and put vinyl, took my applifier from under front driver seat, put a brand new spare tire that’s smaller then my stock and removed my seat warmers for back seats. They cracked center of windshield then glued a cheap rearview mirror , mine had outdoor temp, and emergency button- I turned the mirror and entire mirror w/ both sides of windshield fell with only glass falling from outside of windshield not inside. My invoice says Texas Billing? When I took it into Anchorage Alaska. My seatbelts were changed with older faded ones, and replaced passenger side belt is Damaged. My door panels, trim, don’t line up, the hatch back door doesn’t fit my car, with sunlight coming through the joints. I keep finding brand new yellow and black rivets fall out from back hatch, and under seats, they repainted the VIN # plate behind seat, put in a new compartment under seat that now has battery, carpets don’t match, and new rivets fell from compartment w/ brand new foam and stickers..my VIN plate was gray in front of windshield ? Now it’s a white paper with barcode. The car came straight from Canada by original owner, now the history to this VIN claims multiple auto shops in Kenai- The dealership I purchased my car from Quality Sales, just happened to be someone bought them out when Lithia had my car in their procession for 4 weeks and my insurance policy was changed w/ new VIN during same time, when “Edgar “ asked for copy of insurance. Upon picking up my car, My door handles were loose, faded and paint was flat color, I noticed headlights, Edgar said, “So are you saying this isn’t your car?” I said, “excuse me, of course it’s mine? But these aren’t my door handles or headlights.. My rear hatchback door had red and white rectangle lights inside door panel, with large back window, and level where my dog could stand up on door- now the door they installed has faded black cheep plastic, w/ 2 small round yellow inside lights, and bowed out back. All my fuses are missing from spares to upgrades they stole, wire harness cables missing under hood, and all brand new harnesses under front seats. This dealership and the mechanics that work under them are theives! Kenny and Edgar are running an illegal operation at the expense of their trusting customers. More

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I Would like to Say ThankYou and Appreciate Everything Dave Franco did for making this Process Smooth and Worth it. My Family Loves and Enjoys their new car. Dave Franco did for making this Process Smooth and Worth it. My Family Loves and Enjoys their new car. More

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Lithia Dodge was fantastic and my associate Dave Franco was even better, him and his Managers Patrick and Mark where able to provide me with a great deal on my dream car with some of the best service I’ve was even better, him and his Managers Patrick and Mark where able to provide me with a great deal on my dream car with some of the best service I’ve had at a dealership. Thank you More

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I've been a customer at this location for many years. Sales and Service has always been excellent. Sales and Service has always been excellent. More

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I bought a 2017 Highlander from the on October 25, 2024. It needed the windshield replace and some other items. I told them I will not drive it home until this was completed. The head sales manager stated t It needed the windshield replace and some other items. I told them I will not drive it home until this was completed. The head sales manager stated they will not fix it until I drive it off the lot and back onto lot to take ownership. I have NEVER had to do this with any other dealership. So I left it there to get the items fixed. Pick it up Tuesday the next week. I only got less than a quarter mile down the road and I hear a whining noise that increases when I accelerate. It sounded like the transmission. I immediately called Drago the sales rep to tell him. He says he never heard the noise and to have my mechanic look at it. He never once offered for me to bring it back for them to check it out. While driving to work on Wednesday Oct 30 it had a hard time shifting and later that afternoon the engine alert came on along with the check AWD system alert. I texted Drago again and sent him a picture of the warnings. He again asked me to have my mechanic look at it. I asked about getting it looked at there. He told me to bring it in. So I did Thursday, October 31 in the morning. I spoke with a service advisor who first of all never knew that it even came through the service department or that it was on their lot. Which I found concerning since before we test drove the vehicle on October 25. I was told that it was expedited through the service department and was already for me to drive it. The service advisor at Lithia (Super Store) told me with that many issues concerning the transmission that it was better to take it straight to Toyota. Since they can't fix the transmission there. He did check the codes and said it says 1 of my selenoids were bad in the transmission. So I headed over to Kendall Toyota to have them look at it. I explained that I only had it for 2 days, the dealership that sold me the vehicle told me to bring it here. Kendall scheduled an appointment for that next week. I explained i was scared to drive it and they went to scan the codes to make sure it was safe for me to drive it home and let it sit. Kendall told me it is throwing all transmission codes. I explained I do have a warranty I bought. Kendall immediately called Lithia to tell them what is wrong and for them to start the paperwork for the claim on their end. So I took it home and let it sit until i drove it back for Kendall to diagnosis it. On November 6, 2024 I dropped it off at Kendall. Since then Kendall said they were correct it was the transmission. The warranty company was contacted. It's been almost a full month of the warranty company coming out to inspect the vehicle, getting additional paperwork from Lithia and now I am still waiting for an answer. Supposedly there is conflicting information from Lithia. So i am beyond furious and called my loan company to explain everything. I asked about canceling the contract since I have not made a payment and they told me I could. I called Lithia requesting this and they had the nerve to tell me I am doing this because I regret the purchase. I told them that if I had a working vehicle I would not be making this call. They also told me I can't cancel my contract! I told them I don't want to be making payments on a vehicle that the transmission is shot after only having it a day!! PLEASE DO NOT DEAL WITH LITHIA SUPER STORE! I put my trust in them to have a complete working vehicle for my family. I did have my mechanic check it out too. Instead it's been a huge hassle and still dealing with them. More

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So I’m from Tatitlek Alaska family of 6 and I had a 2021 Nissan titan platinum truck clean too and we needed a suv so I test drove 2021 dodge durango nothing was wrong with it test drive was like 5 mins and Nissan titan platinum truck clean too and we needed a suv so I test drove 2021 dodge durango nothing was wrong with it test drive was like 5 mins and I did the paper work got the keys took my family out riding within 1.5 hour engine lights came on I brought it to the service and they just cleared the codes and told me come back if it comes back on so I told them we can’t just clear the codes and tell me on my way I just got the vehicle from you guys and I brought it back next day for the same reason plus it was shaking so I told them I would like my truck back but the manger said we’re not going to give you your truck back we don’t have to but I told them I don’t want to wait months for the engine repair they have to put a whole new engine in my car this company is so unprofessional when it comes to they sold a vehicle I will be also writing the daily news about this all they kept saying was don’t you want to fit you whole family no I want my truck back this dealership is no good I would never recommend this place to anyone ever More

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I loved working with Johnathan he's very helpful and sweet man. He helped me get into a truck with ease. Johnathan even kept me in the loop about the detailing process. Thank you for all your hard work sweet man. He helped me get into a truck with ease. Johnathan even kept me in the loop about the detailing process. Thank you for all your hard work keep it up. I also want to thank Mark with the financing process, everything was very reasonable and painless. More

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When we went inside person came and help us about our questions about trade ins! questions about trade ins! More

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Zach was easy to work with. Very professional and very knowledgeable about the product. Answered all of my questions and would go out his way to help a customer. Mark was very p Very professional and very knowledgeable about the product. Answered all of my questions and would go out his way to help a customer. Mark was very professional and explained well all the detail about warranty. Gave me time to think about warranty and not forced me to purchase. More

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Marcos was great! Super helpful and got me exactly the vehicle I was looking for! Super helpful and got me exactly the vehicle I was looking for! More

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