Mark Rezzano
Mark Rezzano at Ken Ganley Ford Parma

Mark Rezzano | Page 18

Sales Consultant

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

Contact Me
4.9
226 Reviews

Born and raised in East Cleveland. Graduated from St Joseph High School and attended Lakeland College. Have 3 beautiful children, Isabella, Vince, & Liliana. Enjoy playing cards, watching sports, and spending time with my children. My focus is to earn customers trust and create a no pressure environment, along with making all customers happy with their experience and of course their vehicle.

Dealership Experience

11 yrs, 11 mos

Industry Experience

24 yrs, 11 mos

Languages Spoken

Spanish Spanish

4.9

226 Reviews

Write a Review

226 Reviews of Mark Rezzano

July 29, 2021

Dealership Rating
Employee Rating

I was greeted promptly and they listened when I told them what I needed. They made the trade in process easy and the sales process was actually short! I had my paperwork, new keys and out the door in time fo More

by Rosiefish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2021

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your kind comments with our team, and we look forward to working with you again.

July 27, 2021

Dealership Rating
Employee Rating

They was very helpful and they showed me my options and got me in the ford f-150 that i was wanting. Two thumbs up More

by Pete
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Dan Overman

Jul 28, 2021

Ken Ganley Ford Parma responded

Pete, thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope you enjoy your new F-150!

July 16, 2021

Dealership Rating
Employee Rating

I bought a 2017 Ford Focus car and all I received was one set of keys, And was told that l had to buy a another set of keys when I know that exactly set of keys come with the car. More

by ella5653
Customer Service
Friendliness
Price
Recommend Dealer
No
Jul 17, 2021

ella5653 responded

Good Evening I Feel I should have gotten 2 sets of keys with the 2017 Ford Focus that i have recently purchased. Thank You Ms. Ella Grayson.

Jul 17, 2021

ella5653 responded

I would like to know will this issue be resolved by the date 7-30-2021 of before. Thank You Ms. Ella Grayson

July 15, 2021

Dealership Rating
Employee Rating

They work very hard to get what you want. This is my 2nd car with this company and I'm very happy I would recommend them to anybody More

by debb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

Jul 15, 2021

Ken Ganley Ford Parma responded

Hello, Debb! Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ganley Ford West are glad to have you as a loyal customer and look forward to working with you in the future!

June 19, 2021

Dealership Rating
Employee Rating

Mark Rezzano is very professional and efficient. I prefer no other salesman besides him. I have bought vehicles from him in the past and he has been exceptionally kind and thorough with information. More

by hurdcw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2021

Ken Ganley Ford Parma responded

Thank you for your business and this five-star review. We're happy to hear that Mark was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. \ Congratulations on your new purchase!

June 03, 2021

Dealership Rating

Financing took advantage of my be unknowledgable we how finance works and convinced me that I needed an extended warranty. My boyfriend was quoted a different price for the warranty. Ganley would remove th More

by Virginia Walden
Customer Service
Friendliness
Price
Recommend Dealer
No
Jun 04, 2021

Ken Ganley Ford Parma responded

Thank you for your review, Virginia. We like to treat our customers like family . We would recommend a warranty to them as well for peace of mind and security in your vehicle purchase . If you do go with the peace of mind coverage and decide to cancel, it unfortunately does not change the payment . We take pride in keeping our customers happy because we want to see you return in the future. We're sorry that you feel that we didn't provide a 5 star experience to you!

May 22, 2021

Dealership Rating
Employee Rating

Worst place I've ever gone to to get a car. I was told no hassle and that's all I got. Was even told to take my car to get repairs done, and it never happened. One whole week and they didn't move one finger More

by Kim P.
Customer Service
Friendliness
Price
Recommend Dealer
No
Jun 08, 2021

Ken Ganley Ford Parma responded

Thank you for this feedback, Kim. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around for you.

May 16, 2021

Dealership Rating

The car is junk with all the noise it's making. Keep starting over and over. Sounds like a air conditioner on the freeway. There is popping going on and something will be done about this car . More

by lindastarks1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 03, 2021

Ken Ganley Ford Parma responded

Linda, thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

May 12, 2021

Dealership Rating
Employee Rating

The salesman was exceptional in assisting us withe purchase of our Jeep. The staff was friendly and courteous the n the process of financing the Jeep. This is our second purchase with Ganley Ford in C More

by laritahand7
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman , Nick in Finance

May 13, 2021

Ken Ganley Ford Parma responded

Thank you so much for choosing Ganley Ford West! Congrats on your new Jeep, and let us know if we can be of any more assistance!

May 11, 2021

Dealership Rating
Employee Rating

My Experience was great very friendly environment only thing is they have really high interest rates. But i was able to get into my dream car. More

by Jasmine.marie10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 11, 2021

Ken Ganley Ford Parma responded

Jasmine, thank you so much for choosing Ganley Ford West! Congratulations on your dream car purchase! Please let us know if we can be of any more assistance!

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