Mark Miller
Mark Miller at Certified Benz & Beemer

Mark Miller | Page 12

Sales Manager

Certified Benz & Beemer

6725 E McDowell Rd
Scottsdale, AZ 85257

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4.8
427 Reviews
4.8

427 Reviews

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427 Reviews of Mark Miller

April 29, 2024

Dealership Rating
Employee Rating

Great selection of vehicles and knowledgeable, friendly, helpful staff. Jamie took good care of me. Highly recommend this dealership! More

by Kramrpr2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jamie Herbranson , Kerry Abramson

Apr 30, 2024

Certified Benz & Beemer responded

Dear Kramrpr2: Your kind words and support are greatly appreciated! We are glad that Jamie helped provide you with such friendly and helpful customer service. Thanks for recommending CBB to others and we hope to see you again as well.

April 28, 2024

Dealership Rating
Employee Rating

Q was very coutyrous, helpful and went oit of his was to make the purchase a[leasant experience More

by hotrod.mcneil1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Naimul "Que" Sadeque

Apr 29, 2024

Certified Benz & Beemer responded

Dear Hotrod.mcneil1: We couldn't be more pleased to hear that Que went above and beyond to make your BMW purchase such an outstanding experience. We are grateful for your support and look forward to working with you again in the future.

April 21, 2024

Dealership Rating
Employee Rating

I rarely do a negative review , but this place is tricking the system. There is no way they could have won all the awards they have (81,000,000 votes story if you know what I mean). This place should More

by RD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 24, 2024

Certified Benz & Beemer responded

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Apr 30, 2024

Certified Benz & Beemer responded

Dear RD: First, thanks for reaching out to me in this fashion. There was an initial response posted publicly and a similar one that was going to be posted as to your Yelp review but then it was noted that the Yelp review was changed. After seeing that, I decided to delete my response on DealerRater and see if the original review would be edited or deleted in some fashion. It appears you have insteead elected to reach out privately. I do want to make clear that we definitely take your comments to heart. First, regarding the cleanliness of the bathrooms, we are taking action to make sure that they are reviewed on a more regular basis. Second, I am sorry that you felt that my sales manager discounted how you felt or thought. While I am confident that is not what he intended, I will be sure to personally go over this with him to improve his handling of similar situations moving forward. As of this afternoon, I note that your original review is still posted on DealerRater. Reviews, both positive and negative, are important to our growth as well as pointing out things where we need to improve. However, unfortunately, negative reviews are a permanent stain against our company which tend to have an adverse effect on our business as well as all our employees. I will not respond to the original review pending your decision what, if anything, you wish to change. If you wish to discuss any of this further, then please feel free to reach out to me directly on my cell phone (480) 205-8565 at your earliest convenience. ing. Sincerely, Jack Schneider, Owner

Apr 29, 2024

Certified Benz & Beemer responded

RD: I checked this AM and the review is still pending. I have not seen any changes or corrections, so I am reaching out to you to see if you intend to do so or not. I remain available to discuss if you wish. You can reach me on my cell (480) 205-8565. Jack Schneider

Apr 24, 2024

RD responded

I don’t agree with a lot of your note, but don’t want to waste time. Your sales manager made it clear to me he didn’t give a crap about what I thought. I changed my rating per my son’s request and truly hope you make some changes. I hear you are actually a good guy and I hope you are successful. Let me know if the corrections don’t show up.

April 20, 2024

Dealership Rating
Employee Rating

David Williams and Amy Deaugustine were both very helpful and friendly! Thank you for helping me find a car that I love. More

by dngibson89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sara Al Taay, Amy Deaugustine, David Williams

Apr 21, 2024

Certified Benz & Beemer responded

Dear dngibson89: You are very welcome and thank you for sharing that David and Amy were so helpful with your BMW purchase. We really appreciate your support. Please let us know when we can ever assist you again.

April 19, 2024

Dealership Rating
Employee Rating

My experience here was perfect purchasing a BMW. From the moment I walked in everyone was very friendly and welcoming. Made the whole process seamless. Andy was fantastic! Answered every question I More

by SauerDana.ds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Manahl, David James , Sara Al Taay, Mr. Dragon(finance department)

Apr 21, 2024

Certified Benz & Beemer responded

Dear SauerDana.ds: What a WONDERFUL review! We cannot thank you enough for your kind words and support. It is nice that you recognized the outstanding customer service that Andy, Sara and Jared provided for you. Your recommendation of Certified Benz & Beemer means so much and we hope to have the pleasure of serving you again.

April 18, 2024

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Employee Rating

Second car we have purchased here…. Great experience both times. Danny was very professional and helpful, zero pressure… only amazing service. He genuinely went above and beyond to ma More

by bellavance17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Quintana , Tara Price

Apr 18, 2024

Certified Benz & Beemer responded

Dear bellavance17: We LOVE hearing from our repeat customers! It means a lot to us that both of your experiences were outstanding and without any pressure. It's also nice that Danny went above and beyond in helping you. Your continued support is greatly appreciated! Please let us know when we can ever assist you again.

April 09, 2024

Dealership Rating
Employee Rating

The staff were very helpful and friendly. If I had a question or also very quick with a response through text message, phone call, or email. More

by Kennethtong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kerry Abramson, Tuan Pham, David Williams

Apr 10, 2024

Certified Benz & Beemer responded

Dear Kennethtong: Thanks so much for your 5 Star review! It means a lot to us that our staff was to friendly and helpful with your recent BMW purchase. Your kind words and support are greatly appreciated. We look forward to serving you again in the future.

April 03, 2024

Dealership Rating
Employee Rating

James was excellent to work with. He genuinely put our needs first and helped get the perfect car for my Wife. Everything went smooth and I would Highly recommend James and CBB. More

by Aragoncasey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Naimul "Que" Sadeque, Kevin Stine , Kerry Abramson, James Viator

Apr 04, 2024

Certified Benz & Beemer responded

Dear Aragoncasey: What a great review! Thanks for letting our customers know about how well James treated you with your recent BMW purchase. Thanks for your support as well as your recommendation of CBB to others. We look forward to the pleasure of working with you again.

March 21, 2024

Dealership Rating
Employee Rating

Certified Benz & Beemers is an awesome dealership. Highly recommend James Viator and the the dealership management. They made sure everything was correct with my BMW purchase. I highly recommend More

by Markecharles
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sara Al Taay, Dino De Luca, James Viator

Mar 21, 2024

Certified Benz & Beemer responded

Dear Markecharles: What a wonderful review! We cannot thank you enough for sharing your awesome car buying experience with working with James. We really appreciate your business as well as your strong recommendation of CBB to others. Please let us know when we can provide you with another 5 Star experience in the future.

March 15, 2024

Dealership Rating
Employee Rating

A most pleasant experience, everyone was kind and gracious, no pressure and we never felt rushed. Thank you, we will buy from CBB again. More

by J K Boisvert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Naimul "Que" Sadeque , Steve Ede, Tara Price

Mar 17, 2024

Certified Benz & Beemer responded

Dear J K Boisvert: You are very welcome and thank you for letting our customers know about your wonderful car buying experience without any pressure. We are delighted to earn your support and look forward to providing you with another 5 Star experience on your next visit.

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