Great selection of vehicles and knowledgeable, friendly,
helpful staff. Jamie took good care of me. Highly recommend this dealership!
helpful staff. Jamie took good care of me. Highly recommend this dealership!
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by Kramrpr2
Apr 30, 2024 -
Certified Benz & Beemer responded
Dear Kramrpr2:
Your kind words and support are greatly appreciated! We are glad that Jamie helped provide you with such friendly and helpful customer service. Thanks for recommending CBB to others and we hope to see you again as well.
Q was very coutyrous, helpful and went oit of his was to
make the purchase a[leasant experience
make the purchase a[leasant experience
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by hotrod.mcneil1
Apr 29, 2024 -
Certified Benz & Beemer responded
Dear Hotrod.mcneil1:
We couldn't be more pleased to hear that Que went above and beyond to make your BMW purchase such an outstanding experience. We are grateful for your support and look forward to working with you again in the future.
I rarely do a negative review , but this place is
tricking the system. There is no way they could have won all the awards they have (81,000,000 votes story if you know what I mean). This place should
tricking the system. There is no way they could have won all the awards they have (81,000,000 votes story if you know what I mean). This place should not be certifying a bathroom cleanliness card on a bathroom door, let alone a Beamer, Benz or McLaren. Don't even waste your time going here because nothing they will tell you is truthful. Also, they tried to overcharge us for it being inspected and Certified (but it was not) and they buy the lowest quality cars at dirt prices, re-list them at low prices and wait for the suckers to come into a "certified dealer" that "won't negotiate their price because we only offer certified cars", but it is all a lying, hope we don't get caught, shell game.
Best thing to do with this company is to never do anything with this company (two locations, one is bad, the other is worse. I recommend you don't pick a Posion.
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by RD
Apr 24, 2024 -
Certified Benz & Beemer responded
.
Apr 30, 2024 -
Certified Benz & Beemer responded
Dear RD:
First, thanks for reaching out to me in this fashion. There was an initial response posted publicly and a similar one that was going to be posted as to your Yelp review but then it was noted that the Yelp review was changed. After seeing that, I decided to delete my response on DealerRater and see if the original review would be edited or deleted in some fashion. It appears you have insteead elected to reach out privately.
I do want to make clear that we definitely take your comments to heart. First, regarding the cleanliness of the bathrooms, we are taking action to make sure that they are reviewed on a more regular basis. Second, I am sorry that you felt that my sales manager discounted how you felt or thought. While I am confident that is not what he intended, I will be sure to personally go over this with him to improve his handling of similar situations moving forward.
As of this afternoon, I note that your original review is still posted on DealerRater. Reviews, both positive and negative, are important to our growth as well as pointing out things where we need to improve. However, unfortunately, negative reviews are a permanent stain against our company which tend to have an adverse effect on our business as well as all our employees.
I will not respond to the original review pending your decision what, if anything, you wish to change. If you wish to discuss any of this further, then please feel free to reach out to me directly on my cell phone (480) 205-8565 at your earliest convenience. ing.
Sincerely,
Jack Schneider, Owner
Apr 29, 2024 -
Certified Benz & Beemer responded
RD:
I checked this AM and the review is still pending. I have not seen any changes or corrections, so I am reaching out to you to see if you intend to do so or not. I remain available to discuss if you wish. You can reach me on my cell (480) 205-8565.
Jack Schneider
Apr 24, 2024 -
RD responded
I don’t agree with a lot of your note, but don’t want to waste time. Your sales manager made it clear to me he didn’t give a crap about what I thought. I changed my rating per my son’s request and truly hope you make some changes. I hear you are actually a good guy and I hope you are successful.
Let me know if the corrections don’t show up.
David Williams and Amy Deaugustine were both very helpful
and friendly! Thank you for helping me find a car that I love.
and friendly! Thank you for helping me find a car that I love.
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by dngibson89
Other Employees Tagged:
Sara Al Taay, Amy Deaugustine, David Williams
Apr 21, 2024 -
Certified Benz & Beemer responded
Dear dngibson89:
You are very welcome and thank you for sharing that David and Amy were so helpful with your BMW purchase. We really appreciate your support. Please let us know when we can ever assist you again.
My experience here was perfect purchasing a BMW.
From the moment I walked in everyone was very friendly and welcoming. Made the whole process seamless. Andy was fantastic! Answered every question I
From the moment I walked in everyone was very friendly and welcoming. Made the whole process seamless. Andy was fantastic! Answered every question I had and really went out of his way to guide me to the perfect vehicle for me. I was very pleased with my finance team and management for getting me an excellent rate. Thank you Sara and Mr. Dragon! The dealership itself was clean, organized beautifully, and had a great selection of vehicles. I would strongly recommend Certified Benz and Beemer!
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by SauerDana.ds
Apr 21, 2024 -
Certified Benz & Beemer responded
Dear SauerDana.ds:
What a WONDERFUL review! We cannot thank you enough for your kind words and support. It is nice that you recognized the outstanding customer service that Andy, Sara and Jared provided for you. Your recommendation of Certified Benz & Beemer means so much and we hope to have the pleasure of serving you again.
Second car we have purchased here….
Great experience both times. Danny was very professional and helpful, zero pressure… only amazing service. He genuinely went above and beyond to ma
Great experience both times. Danny was very professional and helpful, zero pressure… only amazing service. He genuinely went above and beyond to make sure we were satisfied!!
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by bellavance17
Apr 18, 2024 -
Certified Benz & Beemer responded
Dear bellavance17:
We LOVE hearing from our repeat customers! It means a lot to us that both of your experiences were outstanding and without any pressure. It's also nice that Danny went above and beyond in helping you. Your continued support is greatly appreciated! Please let us know when we can ever assist you again.
The staff were very helpful and friendly.
If I had a question or also very quick with a response through text message, phone call, or email.
If I had a question or also very quick with a response through text message, phone call, or email.
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by Kennethtong
Other Employees Tagged:
Kerry Abramson, Tuan Pham, David Williams
Apr 10, 2024 -
Certified Benz & Beemer responded
Dear Kennethtong:
Thanks so much for your 5 Star review! It means a lot to us that our staff was to friendly and helpful with your recent BMW purchase. Your kind words and support are greatly appreciated. We look forward to serving you again in the future.
James was excellent to work with.
He genuinely put our needs first and helped get the perfect car for my Wife. Everything went smooth and I would Highly recommend James and CBB.
He genuinely put our needs first and helped get the perfect car for my Wife. Everything went smooth and I would Highly recommend James and CBB.
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by Aragoncasey
Apr 04, 2024 -
Certified Benz & Beemer responded
Dear Aragoncasey:
What a great review! Thanks for letting our customers know about how well James treated you with your recent BMW purchase. Thanks for your support as well as your recommendation of CBB to others. We look forward to the pleasure of working with you again.
Certified Benz & Beemers is an awesome dealership.
Highly recommend James Viator and the the dealership management. They made sure everything was correct with my BMW purchase. I highly recommend
Highly recommend James Viator and the the dealership management. They made sure everything was correct with my BMW purchase. I highly recommend Certified Benz & Beemer for your next car purchase.
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by Markecharles
Other Employees Tagged:
Sara Al Taay, Dino De Luca, James Viator
Mar 21, 2024 -
Certified Benz & Beemer responded
Dear Markecharles:
What a wonderful review! We cannot thank you enough for sharing your awesome car buying experience with working with James. We really appreciate your business as well as your strong recommendation of CBB to others. Please let us know when we can provide you with another 5 Star experience in the future.
A most pleasant experience, everyone was kind and
gracious, no pressure and we never felt rushed. Thank you, we will buy from CBB again.
gracious, no pressure and we never felt rushed. Thank you, we will buy from CBB again.
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by J K Boisvert
Mar 17, 2024 -
Certified Benz & Beemer responded
Dear J K Boisvert:
You are very welcome and thank you for letting our customers know about your wonderful car buying experience without any pressure. We are delighted to earn your support and look forward to providing you with another 5 Star experience on your next visit.