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Mark Chitwood
Mark Chitwood at Hayes Dodge Chrysler Jeep Ram Lawrenceville

Mark Chitwood

Service Manager

Hayes Dodge Chrysler Jeep Ram Lawrenceville

719 Duluth Highway 120
Lawrenceville, GA 30046

4.5
60 Reviews
4.5

60 Reviews

Write a Review

60 Reviews of Mark Chitwood

August 02, 2025

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Employee Rating

Always makes me feel welcome. They always get to the bottom of the problem and get me back on the road in a timely manner. More

by mc5647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

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Aug 07, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We don't waste your time around here! It's always a pleasure to serve you with a warm smile and quality customer service! Thank you for the kind words and we can't wait to see you again!

July 31, 2025

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Employee Rating

Service department is a joke. Wanted to keep vehicle for warranty repairs but they don't do loaners. So I'm supposed to get home 3.5 hours away how? Take a bus? More

by aux9455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adrian White

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Aug 01, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we understand your frustration regarding this situation. We do apologize for the inconvenience this caused as this is not a service we provide at this moment in time.

July 30, 2025

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Employee Rating

It was in shop in November broke down on way home same lights. 5000$ broke down 06/13 spent 200 cleaned corrosion of November part Brought back 07/24 same issue picked up Saturday back in shop 07/30 5 d More

by karen_w56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adrian White

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Aug 07, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for sharing this with us. We’re truly sorry to hear that your vehicle is still experiencing the same issue after multiple visits and repairs. That’s not the kind of experience we ever want for our customers especially after the time and money you’ve already invested.

July 03, 2025

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Employee Rating

I had to quit 3. 5 hours for and oil change. You put the wrong window shield whipps on plus they didnt fit More

by temp3165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adrian White

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Jul 09, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we're incredibly sorry that you experienced a long wait time for an oil change. You're 100% right, it shouldn't have taken this long. This is not typical of our service so we apologize for the inconvenience we caused. We also apologize for giving you the wrong windshield wipers. Please reach out to our service manager, Nathaniel Oakes, for the correct size. Thank you and we hope your next visit is even better.

June 11, 2025

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Employee Rating

Good service, quick service. Always there when I need help. Prices high - like every other dealership.. More

by shughey
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

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Jun 12, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We want to provide the most efficient and effective service possible for our customers, so we are glad we were able to broadcast those characteristics. Thank you for choosing Hayes!

May 18, 2025

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Employee Rating

This dealership have been one outstanding company. you have some great sails people and good customers service More

by SOILDERSTEWART59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ted Hayes, Magdalena Babiarz, Cameron (Big Mac) McDonald, Diego Fernandez Gallego

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May 21, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We can't express our gratitude enough! We do our best to provide you a top-notch team so that every visit is a breeze! We can't wait to serve you again in the future!

May 18, 2025

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Employee Rating

Scheduled the appointment on the app. I was able to be seen a bit earlier and the service was complete in about an hour. More

by japapineau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

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May 21, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

It make us happy to hear that the scheduling process was easy and that you were able to get in earlier than expected! You can always count on us to be punctual and quick with our service! Thank you for visiting us!

May 11, 2025

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Employee Rating

We have bought cars at Hayes for more than 25 years and have had them all serviced there. We have always been treated fairly there. More

by Town & Country Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White, Ernest Clarke, Diego Fernandez Gallego

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May 14, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you so much for choosing to shop with us all these years! We can't express how thankful we are for your support and we love having you be a part of the Hayes family!

May 05, 2025

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Employee Rating

Work was completed as scheduled and done correctly. I would recommend Hayes to anyone needing automotive repairs. More

by fredlsharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White , Kelly Spears

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May 07, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for recommending us! We're delighted to hear that our service department knocked it out of the park! We look forward to seeing you again!

May 05, 2025

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Employee Rating

Work was completed as scheduled and done correctly. I would recommend Hayes to anyone needing automotive repairs. More

by fredlsharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White , Kelly Spears

Report | Print
May 07, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for recommending us! We're delighted to hear that our service department knocked it out of the park! We look forward to seeing you again!

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