Mark Brown

Poor communication throughout the entire process. Initially talked with Mark about seeing the car, and when I arrived was handed off to Casey. Casey was about the only highlight in the process. Spec Initially talked with Mark about seeing the car, and when I arrived was handed off to Casey. Casey was about the only highlight in the process. Spec sheet had incorrect mileage and listed the vehicle as CPO. During the signing, we find out the car is not CPO. The finance team utilizes the sales team as an intermediary for negotiations, making the process as arduous as possible. Talk to a financial manager, get an extended warranty included, as they admit the lack of CPO is their mistake. Fine, satisfied with the price and with the compensatory extended warranty offer. They ask if we have financing, we say yes, and that we prefer to go through our bank, sales team, and finance team up front, stating, "let us pull some numbers, we guarantee we can beat the bank's rate". Go to the last finance person, Mike. Starts adding additional dealer "coverages" and add-ons without asking for approval, shows total price (which is higher than what was negotiated with the previous finance person). After having to tell him to remove all non-previously agreed to additions repeatedly, I ask how much better a rate they can offer than my bank. Mike states the negotiated price is contingent on the loan being through them. I tell him that was not part of the agreement, and he states that he has the final say. With the rate being the same as our bank offered, I begrudgingly agree to the rate. To add final insult to injury, the dealership charged the tax for the extended warranty they offered to include due to their error. We get in the car to leave, the experience taking over 5 hours from arriving to closing, and come to find out the car is missing the owner's manual. Again, the only positive in the whole experience was Casey, who offered to replace the missing book. OTD price being over $60k with a luxury brand, the entire experience was way off the mark, would only shop here again under dire circumstances, and frankly would pay a higher APR not to deal with the finance department again. More

by John Smith Verified Customer Verified Customer

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Mark extremely professional and helpful throughout process! Finance person made this part fun when usually the grind of the transaction , process! Finance person made this part fun when usually the grind of the transaction , More

by annmcginn Verified Customer Verified Customer

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Mark was extremely helpful and very professional. I have been in the market looking for a specific car and Mark stuck with me and found exactly what I was looking for. We sat down and put together wh I have been in the market looking for a specific car and Mark stuck with me and found exactly what I was looking for. We sat down and put together what I feel was a fair deal for both me and the dealership. Mark has followed up several times making sure I am completely satisfied with the car and the dealership. Strongly consider working with MArk to find you what you are looking for, you will not be disappointed! Thanks Mark! More

by ralph.triompo Verified Customer Verified Customer

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Stop stop stop I do it want fifteen words bye bye by by bye by bye by More

by agbg1276 Verified Customer Verified Customer

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Mark brown was great. Financing department should be fired. Disgusting behavior - chuck Johnson is a scammer Financing department should be fired. Disgusting behavior - chuck Johnson is a scammer More

by aidan.sleigh Verified Customer Verified Customer

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Love the professional service I got from Mr Brown . He understood my needs and budget and he made the experience enjoyable!! He understood my needs and budget and he made the experience enjoyable!! More

by natn72 Verified Customer Verified Customer

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great service with a pleasant buying experience . Also very knowledgeable technical support person who helped us learn how to operate the electronic system Also very knowledgeable technical support person who helped us learn how to operate the electronic system More

by sialchemy0 Verified Customer Verified Customer

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Mark was amazing and so helpful. He went through the sales with great care and detail. I worked with both men and I have only 100% positive views and recommendation's. It was an awes He went through the sales with great care and detail. I worked with both men and I have only 100% positive views and recommendation's. It was an awesome experience. This included our finance man More

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Great service. So glad to have traded in my Tesla for an rx450 hybrid. Best decision ever. Lexus of Sarasota was great. Will buy my next car from Lexus of Sarasota. So glad to have traded in my Tesla for an rx450 hybrid. Best decision ever. Lexus of Sarasota was great. Will buy my next car from Lexus of Sarasota. More

by Chrisrmitchell Verified Customer Verified Customer

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They did an excellent job explaining and delivering our new RX350h. A pleasure to work with everyone at the dealership. Top notch folks! new RX350h. A pleasure to work with everyone at the dealership. Top notch folks! More

by kpviens Verified Customer Verified Customer

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