Marisol Victor
Marisol Victor at Downey Hyundai

Marisol Victor

BDC Service

Downey Hyundai

7550 Firestone Blvd
Downey, CA 90241

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4.4
26 Reviews

Dealership Experience

9 mos

Industry Experience

9 mos

Languages Spoken

English English

Spanish Spanish

4.4

26 Reviews

Write a Review

26 Reviews of Marisol Victor

October 04, 2025

Dealership Rating
Employee Rating

Took too long, didn’t offer complimentary loaner. My car was being serviced and a recall was being completed. I had an appointment- this shouldn’t have taken four hours. In addition to making me s More

by mendozagal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 04, 2025

Downey Hyundai responded

Thank you for your review. We're sorry you didn't have the best experience , and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Feel free to contact us at (562) 231-0100 and ask for Edgar Cruz or George Nino.

October 04, 2025

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Employee Rating

Very fast and very kindly and they speak Spanish for me is the best dealer. More

by Manuel.
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 04, 2025

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 01, 2025

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Satisfied with the service, thank you very much for all the help. I’m going to be there for my next car More

by ALLANSANCIO
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 01, 2025

Downey Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Downey Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 25, 2025

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Everytike I go they never do a good job. The last time they replaced my side view mirrors and scratched the car. I took it back and they did not want to take responsibility for it More

by Vet323tech
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Sep 28, 2025

Downey Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 24, 2025

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Dan un buen servicio y esplican todo el trabajo que te van aser y profecional More

by SUSANAROCHA80
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 24, 2025

Downey Hyundai responded

Thanks for sharing your thoughts about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 18, 2025

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Employee Rating

I love Hyundai you are the best , i will ofer everyone to choose hyundai, thank you More

by VARDANANTSNAIRA7
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 18, 2025

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 13, 2025

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Employee Rating

The customer respersenative communicated accurately and honestly..They explained the work being done.well.She had a nice smile. More

by Bob
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 14, 2025

Downey Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 08, 2025

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Employee Rating

Great friendly customer service, it was early when I went in and everyone was so welcoming. More

by LMZAPATA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 05, 2025

Dealership Rating
Employee Rating

La verdad muy mal cervicio no e tenido buena experiencia acerca del servicio y de la agencia es mi punto de vista personal More

by MC545624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 08, 2025

Downey Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind reaching out to us directly so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 02, 2025

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Employee Rating

Good service Great communication Clean Less waiting Quick service Professional Not expensive Totally recommend this dealership to anyone More

by biancamunoz3462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

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