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Marco Pinto
Marco Pinto | Page 19
Service Consultant
Acura Of Pembroke Pines
15601 Pines Blvd
Pembroke Pines, FL 33027
1,058 Reviews
1,058 Reviews
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1058 Reviews of Marco Pinto
November 06, 2024
Great quality of work, fair prices and a welcoming and comfortable environment. Clear communication and straight forward process. Appreciate everyone here very much. I do not go anywhere else. comfortable environment. Clear communication and straight forward process. Appreciate everyone here very much. I do not go anywhere else. More
by AngryBuyer0021
Verified CustomerOther Employees Tagged: Michael Duggan, Jean Louis, Michael Grasso, Eric Ng , Kevin Gomez, Ron Richardson, Christian Rodriguez, Giovanni Vargas, Lucas - Service Advisor ⭐⭐⭐⭐⭐
November 06, 2024
They used predatory economic practices. They charged 250 dollars just to look at the car. Then they gave a 400% mark up quote from what was a standard price for part and service. They charged 250 dollars just to look at the car. Then they gave a 400% mark up quote from what was a standard price for part and service. More
by JERNIGAN.AARON88
November 05, 2024
It was good and took me in no time and I waited in the lobby and it went well lobby and it went well More
by DODUGEO
Other Employees Tagged: Jean Louis, Michael Grasso, Eric Ng , Kevin Gomez, Ron Richardson, Christian Rodriguez
November 04, 2024
Amazing service! That's why I keep buying Acura at PP! Please, keep doing your job! That's why I keep buying Acura at PP! Please, keep doing your job! More
by dr.antonio0318
Other Employees Tagged: Jean Louis, Michael Grasso, Eric Ng , Kevin Gomez, Ron Richardson, Christian Rodriguez
October 31, 2024
I Love this dealership I've been a customer since 2017 everyone is kind and attentive. Marco Pinto is my service adviser he is the best on the business he is very knowledgeable and kind everyone is kind and attentive. Marco Pinto is my service adviser he is the best on the business he is very knowledgeable and kind More
by sandraibarra22
Other Employees Tagged: Angela O'Connor, Jean Louis , Douglas Campbell
October 31, 2024
After trying two different times to fix my car at Acura of Pembroke Pines, even taking my advisor and his boss for a ride,I was told my car was ok and nothing needed to be done. After taking my car to Rick of Pembroke Pines, even taking my advisor and his boss for a ride,I was told my car was ok and nothing needed to be done. After taking my car to Rick Case Acura as son as I drove the car there, they told me my car was broken and needed to be fixed. During the past weeks they changed the transfer case on the awd and the gears box for a total of 11k dollars and Acura paid that for us. They changed the same gear box that Marco told me I had to change the oil when I told him the car as broken. I have told Marco yesterday that after buying 200k dollars + in cars from Pembroke Pines in the past years I am not returning there. More
by Gustavo Mariotto
October 30, 2024
I was disappointed in the service department. I had issues with squealing brakes and the first attempt to get the issue resolved was not of concern for the service person. The response I got was I had issues with squealing brakes and the first attempt to get the issue resolved was not of concern for the service person. The response I got was "oh that's common". If it's common, isn't that a recall issue? So, I left there after they inspected my car and they said they didn't see any issues. Well, the issue persisted the next day. So I had to take time out of my day and go AGAIN. My brakes squeal so loud, my neighbors hear it in their homes! This is new expensive car, and this should not be happening. When I returned I asked for another service person hoping the response to the car issues would be taken seriously. The experience was actually worse, I wasn't listened to, there was no concern for the issues I was having with my my brakes-- again I got the "it's common" and he was questioning me like I had to defend why this was an issue! He might as well of said "oh you'll just have to live with it". The conversation felt combative. At the end of the service he stressed how all the check points are green. It was actually insulting, "see all are green, you see?" Yup I saw and felt I was being talked down to. And with his confidence that all check points were green, the issue persists! Side note- there was a service guy talking to his customer in line at check out,and he was so concerned and patient--I wish I knew his name because I'd give him 5 stars! I didn't have the opportunity to get that level of service. The fundamentals of customer service are empathy and problem-solving. I didn't receive either of those, and this is unfortunate being that ALL of our family have been loyal Acura of Pembroke Pines customers for years. I'd rather drive to Plantation for service from now on. The GM will hearing from us. More
by LAURA45
