Marco Fernandez | Page 4

One of the worst customer service experience Brought my car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours before anyone told me the status of my car all the service advisor were simple walking by me and they never once in 7 hours that I had been waiting for my asked if they can help me only Lauren came to my aid. Carlos my original advisor was rude and uninformative never once advice me of the status of my car but was sure I caused the issue with my car and kept telling me am going to be paying for the repairs. The next day he simple refused to answer my phone calls asking for an update on my car so I resorted to asking for Lauren who always answered my phone calls and was immensely helpful. Brian the porter accosted and blocked my way from going into the service manager Juan since I was not getting any help from the rest of the service advisors and I didn't see Lauren. Brian got into an argument with me saying it's part of his job to stop people from going into the Manager's office even though the office door is wide open.. Carlos lied to me after he told me to come and get a loaner car because now my wasn't going to be fixed for another 8 days. When I got there for the loaner car Carlos asked for my auto insurance that I will have to pay for a rental car from a rental company at a different location. I asked for the service manager Juan for clarification but Brian and Juan told me that Oak Lawn Toyota policy's does not provide loaner car that I will have to get a rental car on my own. I am appalled, insulted, provoked , and could not believe I was treated at Oak Lawn Toyota employees. Technician simple ingnored that I was waiting for over 7 hours he was more concerned about going home at 4 pm instead give me plain information and that's because I went and asked him Just asking for conversation. More

by dizzylion58 Verified Customer Verified Customer

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Professional, kind, and loyal to customers I’ve been to other Toyotas for maintenance service, but the Oak Lawn location is the best one I’ve ever been too. Great experience and thank you. other Toyotas for maintenance service, but the Oak Lawn location is the best one I’ve ever been too. Great experience and thank you. More

by farah sukkari Verified Customer Verified Customer

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Oakland Toyota produces the greatest quality of curtisy and service for over 50 years which is known as "American Authenticity". and service for over 50 years which is known as "American Authenticity". More

by CAMERONATHORNTON Verified Customer Verified Customer

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Clean, the staff is not friendly . Very slow to complete paperwork, once work is completed. Very slow to complete paperwork, once work is completed. More

by JOYCEDEL Verified Customer Verified Customer

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The Services is always on time very friendly . The Location is very convinient Easy acess The Location is very convinient Easy acess More

by Andrzej Verified Customer Verified Customer

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Bardzo miła i szybka obsługa. Usługa została wykonana szybciej niż mi powiedziano i bardzo dokładnie i czysto dziękuję. Usługa została wykonana szybciej niż mi powiedziano i bardzo dokładnie i czysto dziękuję. More

by bronekmiskowiec Verified Customer Verified Customer

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I have always received Great service and very courteous staff from the porter in the beginning till the end with cashier. Toyota makes great cars and it is always nice to have confidence in the people work staff from the porter in the beginning till the end with cashier. Toyota makes great cars and it is always nice to have confidence in the people working on them. Oaklawn staff have always been great and I have been going there for almost 10 years. Unfortunately I can't read the name tags but I have never had an issue with anybody. Thanks to everyone for a great service. More

by momonsxr Verified Customer Verified Customer

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Friendly staff and prompt. Nice lounge. I like that they give you update of car services and they also give you estimate. Nice lounge. I like that they give you update of car services and they also give you estimate. More

by Emen Verified Customer Verified Customer

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The service was excellent and fast, and the mechanics checked out my entire automobile. The cashier was pleasant also. checked out my entire automobile. The cashier was pleasant also. More

by Deborah Thompson Verified Customer Verified Customer

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Great customer service and friendly. Great professionalism .Get your car service fast and done right. Great professionalism .Get your car service fast and done right. More

by Mark Verified Customer Verified Customer

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