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Mark Wilson's Better Used Cars

Guelph, ON

4.4
1,879 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

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1,879 Reviews of Mark Wilson's Better Used Cars

June 12, 2026

Went through a week of paperwork. Signed the purchase agreement. Signed the trade in agreement. All legal documents signed by myself and finance team. They stopped me on my way out an More

by chadwickdsouthworth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randy Smith
Jun 12, 2026 -

Mark Wilson's Better Used Cars responded

Hi Chad, thank you for your feedback. We strive to conduct business with honesty and transparency, and we apologize for the frustration this situation caused. During the transaction, it was discovered that the vehicle being traded was a leased vehicle, rather than owned outright. Unfortunately, our sales team initially processed the paperwork based on that incorrect ownership status before the error was identified. Once the lease details were verified, we immediately corrected the figures to reflect the actual buyout and legal requirements of the vehicle. We were not charging an arbitrary fee, but rather correcting the balance to reflect the true nature of the trade-in. We apologize for the oversight on our end during the process - The Management Team

Jun 12, 2026 -

chadwickdsouthworth responded

You knew it was a lease feom day 1 before I ever came in to look at the vehicle. You called Ford Credit to check on the lease buyout and get permission from them to buy the lease. Your dishonest.

June 01, 2026

I recently purchased my third car with Mark Wilson’s. It was another positive experience. I like this dealership for the variety of vehicles available and the assurance that you are provided with all the More

by SRandall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin
May 12, 2026

I recently submitted a finance application through Mark Wilson’s Used Cars for a specific Jeep Wrangler. Both the salesperson and finance department were aware which vehicle I was actively pursuing. I c More

by Housefluff
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Bolu
May 12, 2026 -

Mark Wilson's Better Used Cars responded

Thank you for taking the time to share your feedback. I completely understand your frustration and agree that we should have communicated with you once the vehicle sold, especially knowing you had submitted a finance application specifically for that Jeep. While vehicles can unfortunately sell quickly without a deposit in place, better follow up on our end would have been appreciated. We sincerely apologize for the disappointment and appreciate you bringing this to our attention.

October 16, 2025

Buying a car was a fun experience. No pressure at all. Tyler was easy to work with. He was so helpful and knowledgeable I would definitely recommend Mark Wilson’s for anyone looki More

by Ryconmom1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Tucker
September 29, 2025

Once again Mark Wilson's Better Used car proves to me they are the best in Southern Ontario to deal with and purchase a vehicle from. You have to understand I already purchased one vehicle from them and More

by Cochraneb56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan, Matthew Piccolo, Salh Shahata
September 17, 2025

Recently purchased a vehicle from Phil. I was not expecting a pleasant experience but Phil made it so. He was well informed,answered all my questions and demonstrated a professional backg More

by wknibbs
Recommend Dealer
Yes
Employees Worked With
Phil Shamas
September 16, 2025

Easy purchase of my Nissan Qashqai. Lesson learned, buy when you see... it may not be there next day More

by Sandy Bouwhuis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clinton
September 11, 2025

Just picked up our new ( to us) car! The detailing was great, they took care of all the areas that were of concern to us. Each step of the way, any questions we had were answered to our More

by Bkbowen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Gray
September 04, 2025

Very friendly, Austin was very patient with me showing me different types of vehicles, listening to what I was looking for what I wanted and he delivered. More

by pserpa123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin , Tamara Cabrilo
September 03, 2025

I had such a great experience at Mark Wilson’s! Peter was my salesperson and he was absolutely fantastic to work with. He really took the time to understand what I was looking for and was patient, More

by Stefan T.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Mclean
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