Madison Dunn

Madison, Avery, and HJ made this an easy, transparent and enjoyable car buying experience. I'd highly recommend Royal Moore Mazda to friends and family. enjoyable car buying experience. I'd highly recommend Royal Moore Mazda to friends and family. More

by ERINCONLON75 Verified Customer Verified Customer

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Prompt professional service. The team works smoothly and covers your needs all throughout the process. The team works smoothly and covers your needs all throughout the process. More

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Overall we had a horrible experience. We live almost 4 hrs away, so all negotiating had to be done over the phone. I first dealt with Jonathan and things started out ok, but I was disapp We live almost 4 hrs away, so all negotiating had to be done over the phone. I first dealt with Jonathan and things started out ok, but I was disappointed to hear that they are unable to hold on to a car, even with a deposit. I was also told that there wasn't really any wiggle room on the price. However, the morning we were going to agree to a deal, the online price dropped $1,000 (so much for there being no wiggle room). They seemed surprised by the big discount, but agreed to honor the price. It appears they’re so disorganized that the right hand didn't know what the left hand was doing. He said we would talk again tomorrow, but when I called the next day, I found out that he has the day off. Did he forget that he promised to speak with a customer the following day? At this point, they passed me off to the GM Omid. I told him I wanted to move forward but Jonathan left me hanging. Come to find out they can hold a vehicle for a $500 deposit. We drove out there and I took the car to a local mechanic to give it a pre-purchase inspection, even though Jonathan assured me that it would not be necessary. This is when things started to fall apart. The local mechanic found multiple issues that needed to be addressed. When we got back we told Madison all of our concerns. She was nice enough, but after we explained everything she had no empathy for our situation whatsoever. On top of that she was trying to steer us towards some new EV car with some special 3rd party battery that would supposedly “never die.” I didn’t really want to go into battery degradation and how that isn’t possible, so I just got up and stretched my legs. At some point Jesus (introduced as the head of the Service dept) sat down and offered no real way to improve the situation. In the end, we agreed to stay until Monday morning, in hopes that the repairs could be made and we drive the car home. We were told that the service team would get to it Monday morning, some time between 9-10am, whenever the mechanics get in. At some point Madison convinced my wife to fill out some sort of insurance survey. When I pressed her on whether or not this was necessary, she finally admitted that it was optional, something she failed to mention to my wife before she took down all her personal info. Thanks to her, I now get pointless emails from Geico. It is almost noon on Monday and still no update. Since there was no sense of urgency on their part, I took it upon myself to call and get a status update. They were unable to make the needed repairs in time, but said they would drop the car off to us that coming weekend. Once back home, I spoke with a trusted mechanic about all the mechanical issues and they said these were serious red flags and the explanations given to me did not even make sense. At this point, I knew I needed to listen to my gut and so we informed them that we will be backing out of the deal (as was allowed) and we would need our checks returned to us. This is when things get even worse. They accidentally cashed the $10,000 cashiers check issued by my credit union. I was told on 3 different occasions, by 3 different employees (Omid, HJ and Madison) that they would NOT cash the checks until we took possession of the vehicle. There is a phrase for this when a party fails to fulfill their obligation under a legally binding agreement without a valid cause…BREACH OF CONTRACT. Next Omid called my wife with the same horrendous phone connection that he had with me (they can’t afford phones that work properly?) He said that he could cut us a check and then we would pay the credit union back. She told him that this was their problem and he should be the one to figure out how to rectify the situation, instead of making it our responsibility. He dealt with the credit union and then he had the audacity to complain that it was difficult to get a hold of the loan officer. More

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Accommodating and very helpful. Patient and worked with us to get the vehicle we really wanted. Patient and worked with us to get the vehicle we really wanted. More

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Madison was amazing, she was easy to work with ,and gave me and easy road to the sell… me and easy road to the sell… More

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Excellent service great people all around highly recommended nice cars good customer care great great recommended nice cars good customer care great great More

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Madison was fantastic! Start to finish was super easy, never pushy they had a really great selection and we were able to walk away with a great car. Would for sure come ba Start to finish was super easy, never pushy they had a really great selection and we were able to walk away with a great car. Would for sure come back again and definitely would want to work with Madison again More

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Madison and Sung were awesome to work with. I had to bring my kids and they were just so friendly and helpful. I had to bring my kids and they were just so friendly and helpful. More

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I live two hours from from this Hillsboro service center and it was well worth drive!! I brought in my 2016 Mazda 3 on a straight forward service. Upon arrival I was greeted by the front check in desk sta and it was well worth drive!! I brought in my 2016 Mazda 3 on a straight forward service. Upon arrival I was greeted by the front check in desk staff with a hello and friendly smile. The service was supposed to take hours but was finished in less than two. The seating area was more than conferrable with snacks and free coffee available. About an hour into my wait I received a SMS message from the Mazda Tech. He had created a video walking me through a multi point check on the car. Boy was this guy sharp!! He gracefully explained in detail every issue and a recommendation as well as preventative maintenance. Tech paused video while he put the car up on a lift then continued on with his highly detailed findings of worn parts and oil leaks. About another half hour finished my snacks the friendly front desk employee came over and walked me out to the car. She had all my paperwork explaining what had been serviced and the list of findings from our awesome Mazda tech! This all took place in a few hours and I was completely blown away. I'm 38 yo and have been to plenty of service centers but none have come anywhere close. The quality and experience I was blessed to find inside this beautiful new location is second to none and I will bring my car no where else. Thanks Royal Moore Mazda! Luke More

by LUKECARD22 Verified Customer Verified Customer

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Madison was great to work with. She listened and met all our budget needs and what we were looking for in a car. She made sure we felt comfortable as buying a car can be stressful. She listened and met all our budget needs and what we were looking for in a car. She made sure we felt comfortable as buying a car can be stressful. Thanks so much! More

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